SMB Community Podcast: Business Advice for Small MSP Owners

1.) The MSP Question of The Week

Where do you draw the line with Cyber Security?

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2.) Notes On The News

We talk: Cyber Security Insurance Rates and June's Auto Dealership Hack.

Reuters Article: https://www.reuters.com/technology/cybersecurity/cyber-insurance-rates-fall-businesses-improve-security-report-says-2024-06-30/

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Our upcoming events and more:

MASTERMIND LIVE – Denver, CO – Sept 26-27th

http://bit.ly/kernanmastermind

Use "EARLYBIRD" as the coupon code to save $200!!

SMBTechfest Q4 - Irvine, CA - October 17-18

www.smbtechfest.com

Check out Amy's weekly newsletter!

Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

Kernan Consulting "Weekly Tips"!

Sign up now: https://kernanconsulting.com/

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

1.) The MSP Question of The Week

When is the best time to sell your MSP?

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2.) Notes On The News

We talk: June's Auto Dealership Hack and Pax8 Beyond Event.

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Our upcoming events and more:

MASTERMIND LIVE – Denver, CO – Sept 26-27th

http://bit.ly/kernanmastermind

Use "EARLYBIRD" as the coupon code to save $200!!

SMBTechfest Q4 - Irvine, CA - October 17-18

www.smbtechfest.com

Check out Amy's weekly newsletter!

Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

Kernan Consulting "Weekly Tips"!

Sign up now: https://kernanconsulting.com/

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

1.) The MSP Question of The Week

How do you deal with partner conflict?

We discuss the "Four R's" of conflict resolution: Recognize, Reflect, Respond, and Resolve.

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2.) Notes on The News

Apple AI rollout and Cybersecurity! Is your MSP adapting with the times?

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3.) Five Minutes With A Smart Person: Rob Scott

Host James sits down with Rob Scott of Monjur, a Legal Service for MSPs.

Learn more: https://monjur.com/author/rscott/

https://www.linkedin.com/in/robertjscott

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Our upcoming events and more:

MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind

Use "EARLYBIRD" as the coupon code to save $200!

Check out Amy's weekly newsletter!

Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

Kernan Consulting "Weekly Tips"!

Sign up now: https://kernanconsulting.com/

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host James sits down with Louis Erickson and Sam Blowes of Bit-Wizards for an exclusive interview.

Louis Erickson is the co-founder and COO, and Sam Blowes is the Director of Solution Consulting at Bit-Wizards–an award winning IT services provider based in Florida.

Louis is a serial entrepreneur that has built and grown several technology companies and departments, starting with Bit-Wizards' Custom Software Engineering department. From there, Louis fostered the Bit-Wizards' Digital Marketing department, the Bit-Wizards' Managed IT Services department, and finally, co-parenting communication service, TalkingParents.

Sam Blowes is the Director of Solution Consulting at Bit-Wizards. He helps clients integrate their businesses into Microsoft's Cloud based project management system and central hub. He works in the IT department internally, providing support and SharePoint integration for his co-workers. He's a technology enthusiast in many areas, and is a creative problem solver.

Check them out: https://bitwizards.com/

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Our upcoming events and more:

MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind

Use "EARLYBIRD" as the coupon code to save $200!

Check out Amy's weekly newsletter!

Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

Kernan Consulting "Weekly Tips"!

Sign up now: https://kernanconsulting.com/

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

https://thirdtier.net

https://www.youtube.com/@ThirdTierIT

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

1.) Notes On The News

Cybersecurity, AI, and now...M&A? We discuss our opinion on the next new hot topic of the techworld.

Also, Microsoft now backpedaling due to backlash on RECALL.

Finally, Ken Patterson leaves PAX8 and now is heading to TODYL.

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2.) The MSP Question of The Day

How do you track vendor subscriptions?

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Our upcoming events and more:

MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind

Use "EARLYBIRD" as the coupon code to save $200!

Check out Amy's weekly newsletter!

Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

Kernan Consulting "Weekly Tips"!

Sign up now: https://kernanconsulting.com/

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

https://thirdtier.net

https://www.youtube.com/@ThirdTierIT

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Topic 1: Massive Botnet Network Taken Down

Police coordinated by the European Union's justice and police agencies have taken down computer networks responsible for spreading ransomware via infected emails, in what they called the biggest-ever international operation against the lucrative form of cybercrime.

The European Union's judicial cooperation agency, Eurojust, said that police arrested four “high value” suspects, took down more than 100 servers and seized control of over 2,000 internet domains.

Related Link: https://abcnews.go.com/Business/wireStory/massive-international-police-operation-takes-ransomware-networks-arrests-110667670

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Topic 2: AI Update, because We Have To

Are strategies emerging? 

Amazon is a brokerage for models Microsoft is doing CoPilot OpenAI is everywhere Apple just announced Apple Intelligence Cisco announces a pile of stuff

Is there a “killer app” coming soon? 

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Topic 3: How is the M&A Frenzy affecting SMB IT?

Google “m&a in it consulting” and you’ll find articles, events, advice, and a whole lot people scrambling for the almighty dollar.

Are the KPIs used in business acquisition really the KPIs you should be using to run a solid, long-term business?

The most common way that small businesses “end” are 1) Walk away, and 2) Sell the client list. None of those people are getting 3x profit or even 3x EBITDA. Should they change their business or just keep doing what they’re doing?

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Sponsor Memo: IT Service Provider University 

This episode is Sponsored by Karl’s next big class at IT Service Provider University.

The five-week course, Core Standard Operating Procedures for Small IT Service Providers, starts July 2nd and costs only $399. This class walks through the most important processes and procedures you need to run a successful, profitable IT company. And best of all, you get massive handouts as a "first draft" for your own SOP library.

More information at https://www.itspu.com/all-classes/classes/core-operating-procedures/

:-)

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Karl attended the ChannelPro Live event in Columbus, Ohio. He interviewed two folks who are doing some cool things.

Wayne Small from Australia is retooling himself and his business to take a new approach to the Virtual CISO Role. Rather than just take a few vendor-focus courses, or training based on a standardized checklist, Wayne is working through a master's degree program in security that focuses on security at the highest and most technical level. We discuss the details.

Mark Moreno has a very interesting (and rare) niche. He focuses on companies who are solidly in the 25-100 desktop range but have massive revenue and enterprise-level budgets. This niche brings some unusual problems dues to the larger nature of the projects. But money is not one of the issues! Mark talks about how he got started. Interestingly, he still only does work with people who signed managed service agreements with these folks.

Mark is also working with Harry Brelsford on the MSP Rescue shows. Stay tuned to https://msprescue.pro/ for more information.

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Our upcoming events and more:

MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind

Use "EARLYBIRD" as the coupon code to save $200!

Check out Amy's weekly newsletter!

Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

Kernan Consulting "Weekly Tips"!

Sign up now: https://kernanconsulting.com/

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Sponsor Memo: Huntress

Today's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

:-)

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

1.) MSP Question of The Week

Employee Compenstion--How much is too much or too little?

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2.) Notes on The News

Amy blog article – Financial Crimes Enforcement Network article Linkedin: https://nsitsp.org/news/financial-crimes-enforcement-network/

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3. Strategies for Local Businesses in Local Market

Tip and tricks for Local Businesses looking to network in their local market.

We also talk the pros and cons of radio, billboards, and even local team sponsors.

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Our upcoming events and more:

MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind

Use "EARLYBIRD" as the coupon code to save $200!

Check out Amy's weekly newsletter!

Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

Kernan Consulting "Weekly Tips"!

Sign up now: https://kernanconsulting.com/

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

https://thirdtier.net

https://www.youtube.com/@ThirdTierIT

—

Sponsor Memo: Huntress

Today's SMB Community Podcast is brought to you by Huntress Managed Security.

Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers.

Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

1.) MSP Question of The Week

How do you hold employees accountable for subpar performance?

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2.) James at SMB Techfest

James kicked off the first session on the main stage by sharing how EOS can help your business scale.

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3.) Notes on The News

Solar Flares / Auroras – will it cause disruptions to communications?

Cyberattack force major US health care network to divert ambulances from hospitals:

https://edition.cnn.com/2024/05/10/tech/cyberattack-ascension-ambulances-hospitals/index.html

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Our upcoming events and more:

MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind

Use "EARLYBIRD" as the coupon code to save $200!

Check out Amy's weekly newsletter!

Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

Kernan Consulting "Weekly Tips"!

Sign up now: https://kernanconsulting.com/

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

https://thirdtier.net

https://www.youtube.com/@ThirdTierIT

—

Sponsor Memo: Huntress

Today's SMB Community Podcast is brought to you by Huntress Managed Security.

Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers.

Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

1.) The MSP Question of The Week

How do you buy another MSP with no money down?

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2.) Notes on The News

Kaseya 365 subscription debuts at $3.99!

https://www.channele2e.com/news/kaseya-365-subscription-debuts-at-3-99

Major Leadership Changes at PAX8, CEO steps aside...

Pax8 has named Scott Chasin as CEO, effective immediately, replacing founder John Street in the role, the company announced.

Finally, AI Fighter jets successfully tested and Twitter/X announces news feed based on trending topics.

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Our upcoming events and more:

MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind

Use "EARLYBIRD" as the coupon code to save $200!

Check out Amy's weekly newsletter!

Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

Kernan Consulting "Weekly Tips"!

Sign up now: https://kernanconsulting.com/

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

https://thirdtier.net

https://www.youtube.com/@ThirdTierIT

—

Sponsor Memo: Huntress

Today's SMB Community Podcast is brought to you by Huntress Managed Security.

Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers.

Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.