SMB Community Podcast: Business Advice for Small MSP Owners

Topic 1: Without a federal privacy law… what’s our take?

https://www.washingtonpost.com/politics/2022/04/05/fbi-is-spending-millions-social-media-tracking-software/

Keeping up with the Joneses (NSA):  https://www.wired.com/story/inside-the-nsas-secret-tool-for-mapping-your-social-network/

Topic 2: Does Quantum Computing really have a hype problem?    

https://www.technologyreview.com/2022/03/28/1048355/quantum-computing-has-a-hype-problem/

Topic 3: Burrito delivery.. Is here. Or there. 

Finally!

https://www.axios.com/look-up-your-burrito-is-arriving-by-drone-52466d92-13e8-45f9-a699-65ce09bc4baf.html

https://www.axios.com/wing-walgreens-begin-drone-delivery-in-dallas-suburbs-b4a2f9fa-9bf3-4365-ba22-b4c98deab591.html

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Sponsor Memo:

When it comes to delivering cyber security services to your clients, there’s a lot to consider – and even more at stake. Firewalls and antivirus don’t provide enough protection anymore and adding more tools to an already complex tech stack is expensive and difficult to manage.

The Field Effect Partner Momentum Program, together with their award-winning security portfolio, solve these issues by making it easier for MSPs to:

-Deliver complete cyber security protection; -Unlock new revenue streams; -Simplify operations; -And stand out from the competition.

Learn more and connect with the Field Effect team today by visiting: fieldeffect.com/MSPRadio

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Host Amy speaks with the Zack Fair on web filtering with SafeDNS.

Zack is the Business Development Manager at SafeDNS and an IT enthusiast

SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence.

Moreover, SafeDNS strives to create the next generation of safer and more affordable web filtering products.

Resources and links:

www.safedns.com

https://blog.safedns.com/

Did you know that the average MSP spends 10 hours manually inputting accounting data each week?

That time is 120 prospect calls, a month's worth of the Business of Tech, or building an entire lego death star.

Gozynta Mobius can make your life easier through accounting automation.

Automatic sync of invoices, expenses and inventory from ConnectWise Manage into QuickBooks Online in just a single click of a button. With onboarding, direct support, and regular feature releases, Gozynta is a family owned company dedicated to making software suck a little less each day.

Visit us at g-o-z-y-n-t-a dot com

:-)

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Topic 1: “Return on Character” Exchange Traded Fund focuses on companies run by a character!

But, somehow, Tesla and Meta are not part of the index. Perhaps too much character is just too much.

Links:

https://www.businesswire.com/news/home/20220324005096/en/ROC-Investments-Launches-the-World%E2%80%99s-First-%E2%80%98Return-On-Character%C2%AE%E2%80%99-ETF 

Related article from Harvard on the role of “character” on business success:

https://hbr.org/2015/04/measuring-the-return-on-character 

Topic 2: The Shift Away from Reseller Models Accelerates … But Are MSPs Ready to Adapt?

Not a technology conversation, per se … but a conversation about the business of technology. The shift to recurring revenue, consumption economics, and an ecosystem approach to customer engagement / support has been coming for years. Last week Microsoft stepped on the accelerator and not all partners are thrilled with the change.

Links

https://www.crn.com/news/cloud/microsoft-introduces-new-solutions-partner-score-plans-program-name-change

https://www.linkedin.com/pulse/entire-technology-industry-should-watching-microsoft-story-jay-mcbain/?trackingId=wgA7j4qoYNsukXrREykzjg%3D%3D#

https://www.crn.com/news/cloud/new-petition-calls-new-microsoft-partner-score-impossible-

Topic 3: AI to help troubled kids

Links:

https://www.protocol.com/newsletters/protocol-enterprise/trevor-project-ai-lapsus-hacking?rebelltitem=1#rebelltitem1

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Sponsor Memo:

PC Matic — Endpoint Security built on a zero trust/default deny foundation  Finally - a light weight, simple to deploy & easy to manage approach to application allowlisting. The perfect compliment to your current security stack.  No minimums and no annual contracts.  Find out more about by visiting PCMatic.com/MSP today.

:-)

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Host Karl speaks to Charles Preston on Human Risk Managment (HRM), Security awareness training, amd simulated phishing.

Charles Preston is the CEO & Founder of usecure, the Human Risk Management (HRM) solution that is transforming the way MSPs strengthen their clients' human security posture. With a wealth of experience in selling technology solutions to SMBs, Charles has amassed a number of key sales tips and insights to help run a successful IT business.

Resources and links:

www.usecure.io

Blog linking to usecure new 2022 guide: https://blog.usecure.io/free-ebook-the-2022-guide-to-reducing-human-cyber-risk

Sponsor Memo:

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at www.SmallBizThoughts.org.

Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success.

Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at www.SmallBizThoughts.org.

:-)

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Topic 1: The big switch-off: Workers want a legal right to ignore out of hours emails The majority of employees would support a new law giving them a 'right to disconnect' from workplace communications.

Links: 

https://www.zdnet.com/article/right-to-disconnect-workers-want-a-legal-right-to-ignore-emails-from-their-boss/

Topic 2: TSA allows Arizonians to use their e-drivers license

TSA enables Arizona residents to use mobile driver’s license or state ID for verification at Phoenix Sky Harbor International Airport | Transportation Security Administration

Topic 3: Managed Services Market Growth & Trends

Managed Services Market Size, Share & Trends Analysis Report By Solution, By Managed Information Service (MIS), By Deployment, By Enterprise Size, By End Use, By Region, And Segment Forecasts, 2022 - 2030

The global managed services market is expected to reach USD $731.08 billion by 2030. The market is projected to register a CAGR - compound annual growth rate -  of 13.4% from 2022 to 2030. 

Links:

https://www.reportlinker.com/p06246923/Managed-Services-Market-Size-Share-Trends-Analysis-Report-By-Solution-By-Managed-Information-Service-By-Deployment-By-Enterprise-Size-By-End-Use-By-Region-And-Segment-Forecasts.html

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Sponsor Memo: 

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at www.SmallBizThoughts.org.

Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success. 

Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at www.SmallBizThoughts.org.

:-)

:-)

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Hosts Karl interviews Andy Liverman Anderson is the CEO and Co-Founder of DataStream Insurance.

Andy has close to a decade of experience in cybersecurity and technology with leadership roles at Envelop Risk, Dispel, LiquidSpace, and Lovely. Andy is also the host of the podcast Cyber Security Dispatch. Before transitioning to technology, he was a Wall St. credit research analyst covering the insurance space at Barclay's Capital.

Andy holds a BA from Yale University and an MBA from Columbia University Business School. A former member of the US National Rowing Team, Andy is now an avid but terrible tennis player. Additional Relevant Information Please contact Brian Sherman at CommCentric for arrangements and questions.

References and Links: https://datastreaminsurance.com/

https://www.facebook.com/DataStream-Insurance-104589198575876

https://www.linkedin.com/company/datastream-cyber-insurance/

https://twitter.com/DataStream_Ins

Sponsor Memo:

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at www.SmallBizThoughts.org.

Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success.

Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at www.SmallBizThoughts.org.

:-)

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Topic 1: Public Databases Stumble into War in Ukraine

Early in the Ukraine invasion, Google Maps and Flight Radar 24 found that their data were being used by the Russians to view auto and air traffic inside Ukraine. We've touched on related topics like this for years, so we weren't super surprised.

Links:

https://www.washingtonpost.com/technology/2022/02/25/google-maps-ukraine-invasion/ 

https://www.flightradar24.com/blog/a-look-at-some-military-activity-in-airspace-around-ukraine/ 

Topic 2: People  Find Deep Fake Faces More Trustworthy than Real Faces

You want beautiful symmetry? Program it!

Link:

https://singularityhub.com/2022/02/21/people-trust-deepfake-faces-more-than-real-ones-study-finds/ 

Topic 3: Hacker Gets Pissed Off and Takes Down North Korean Internet

Link: https://www.wired.com/story/north-korea-hacker-internet-outage/ 

-- -- -- Sponsor Memo: SafeDNS

SafeDNS - the Web filtering solution for MSPs.

with an ever-increasing number of cyberattacks and data loss - customers ask “how to deal with it?”

Answer -Add an extra layer of protection: Web filtering solution on a DNS level. Deploy SafeDNS and be protected in minutes. with a Reseller panel and Whitelabel capability, generate more recurring revenue with AI-powered DNS Threat Protection. all with 24/7 support.  Want to learn more?   For details, please contact us - https://safedns.com  

:-)

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Corey Kirkendoll is the President & CEO of 5K Technical Services. 5K Technical Service, is an award- winning Managed Service Provider (MSP) company that is committed to establishing solid IT solutions for Small-to-Medium sized Businesses (SMB) throughout the North Texas area.

Corey is recognized by his peers as an IT Expert. Through his leadership, his relentless focus on being process-oriented and his commitment to delivering excellence in security and compliance, he has been a major influence on the rapid growth not only within his own MSP but with other MSP's across the country as well.

Corey is a Tech Titan and has received numerous awards in the IT industry.

References and links: www.5ktech.com

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Topic 1: Hackers without Borders - Welcome to 21st Century Warfare

A new humintarian group emerges in the wake of armed conflicts in Ukraine. Hackers without Borders aim to aid victims of war via the cyberworld. 

https://portswigger.net/daily-swig/were-firefighters-for-victims-of-armed-conflict-hackers-without-borders-co-founder-on-ngos-timely-arrival

Topic 2:  Microsoft finds itself in the middle of a war in the Ukraine

In stopping malware attacks, they find themselves taking sides, and working with our government. Analogies to Detroit carmakers in WWII are natural.

https://www.zdnet.com/article/microsoft-finds-foxblade-malware-on-ukrainian-systems-removing-rt-from-windows-app-store/ 

Topic 3: How Big Technology Systems are Slowing Innovation

The assumption has always been that technology is the source of innovation: new capabilities that enable businesses to do things they couldn’t before and empowering small businesses to compete against large entrenched market leaders. But the latest evidence suggests that technology systems adopted by large firms may be having exactly the opposite effect.

This story is behind a pay wall.

https://www.technologyreview.com/2022/02/17/1044711/technology-slowing-innovation-disruption/

https://drive.google.com/file/d/17aXAtn_6n-xux271KMQdtWBU9FKpyAxu/view?usp=sharing

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Sponsor Memo: PC Matic — Endpoint Security built on a zero trust/default deny foundation  Finally - a light weight, simple to deploy & easy to manage approach to application allowlisting. The perfect compliment to your current security stack.  No minimums and no annual contracts.  Find out more about by visiting PCMatic.com/MSP today.

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Keywords / tags

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Host Karl talked to author and entrepreneur Jennifer Bleam about her new book: Simplified Cybersecurity Sales for MSPs.

By now, the majority of your listeners have accepted the mission to protect their clients. If they don't learn to sell cybersecurity effectively, countless small and medium sized businesses will be financially and personally affected. The future of those businesses depend on the content of this book.

Jennifer Bleam is a wife, the mother of three boys, and a mentor for MSPs looking to dominate their marketplace and build the company of their dreams. Her drive and expertise has led her to grow several multi-million dollar companies and divisions in under two years each.

She's been featured in countless trade publications and podcasts and has been a guest speaker and trainer on stages around the world including North America, Australia, and Europe.

To date, Jennifer has coached nearly 2,000 MSPs on effective sales and marketing to small and medium sized businesses.

References and links: www.MSPSalesRevolution.com

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Sponsor Memo: Cisco

Did you know Cisco helps Managed Services Providers directly? Know about the Cisco Partner Program? Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there's a program option for you. With provider pricing, MDF, and marketing resources coupled with Cisco's leading technologies inculding Meraki, Duo, and Umbrella, learn more with the link right in the show notes.

https://www.cisco.com/c/en/us/partners/partner-with-cisco/provider.html

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.