As disasters strike around the globe with greater frequency and severity, aid agencies are increasingly relying on a worldwide army of volunteers to listen to the digital chatter on social media emanating from communities in crisis. Learn how this "social monitoring" is helping response and recovery efforts become more effective. Jesse Roman, associate editor of NFPA Journal, shares insights from his reporting of the NFPA Journal article "Chasing the Chatter," then reads the article, which was published in the July/August 2019 issue.

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