Novelist Charles Dickens created many unforgettable characters, but he's also responsible for coining or popularizing lots of words, like "flummox" and "butterfingers." Also, the life's work of slang lexicographer Jonathon Green is now available to anyone online. Finally, the art of accepting apologies. If a co-worker is habitually late but apologizes each time, what words can you use to accept their latest apology but also communicate that you never want it to happen again?

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