Start With A Win

How is your customer doing?  In this quick win, Adam talks about how to look at your customer.  Look at them like your compass - they tell you which direction your business is going.  

Just like a ship sailing, when you want to check in on your direction and progress, you look at your compass.  So, look at your customer.   Listen to your customer, understand how they feel.  Because that is how your business feels.  

Listen to your customer!
  
That's your quick win for the day.

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How can you build GREAT LEADERSHIP?  
and...
Can holistic leadership help your leadership?

Build great leaders in your organization, it is a full time job!  
How can you build a company around leadership?  We answer that here!

In this episode, Adam discusses holistic leadership and personal development with Dr. Jeanne Porter King exploring the concept of leading from the inside out, emphasizing the importance of self-awareness, purpose, and values in leadership.  They highlight the significance of aligning personal values with organizational values and creating a thriving, values-driven culture.

They delve into the idea that unhealthy leaders can harm organizations, emphasizing the need for leaders to prioritize their mental, emotional, and physical well-being. Find out how leaders balance between reflection and action, ensuring they don't burn out and negatively impact their teams.

Dr. Jeanne Porter King is a multi-talented author, business leader, inspirational teacher, ministry leader, and board-certified coach. With over 30 years of experience, she's dedicated her career to helping women discover their purpose and identity. As the Founder and President of TransPorter Group Inc, she specializes in leadership development and diversity, equity, and inclusion strategy. Dr. Jeanne has worked globally, training, and coaching leaders in 20 different countries. She holds degrees from The Ohio State University, McCormick Theological Seminary, and Ohio University. Dr. Jeanne's transparent and genuine concern for others shines through in her mission to help individuals reach their highest aspirations. She also serves as an executive pastor at Christ Community Church in South Holland, IL, focusing on women's ministry, leadership development, and new ministers' training.

03:13 We all can pinpoint our leadership…
05:30 What is holistic leadership?
07:03 This is the spirit of the organization!
09:38 What must be lived out?
11:15 Unhealthy leaders, hurt…!
12:56 Is leadership, leadership no matter where we are – work, home, communities?
15:53 Permission to go to the well!
18:42 Burn out, what happens?
21:28 Start by going to the well!

www.drjeanneporterking.com
https://www.instagram.com/drjeanneporterking/ 

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https://www.linkedin.com/in/adamcontos/ 
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https://www.youtube.com/@LeadershipFactory
http://twitter.com/AdamContosCEO 

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How does culture affect your business?  
On this episode of Start With a Win, we talk to Donnie Carr, the CEO of franchise company, Christian Brothers Automotive, an amazing organization that has a great culture and is growing as a result.  

Donnie goes into how he struggled early in life but found his way to become a service writer in the company, working his way up to be President and CEO of the company.  

We talk about business relationships, franchisee and franchisor relationships, getting things done, accountability, and success/happiness.  

Donnie Carr serves as President and CEO of Christian Brothers Automotive. His career at Christian Brothers Automotive began eighteen years ago, working as a Service Writer. This gave him the necessary first-hand experience of serving guests with compassion and excellence. In 2007, he joined the Christian Brothers Automotive Home Office team, where his primary responsibility was assisting with new store openings and providing support to existing locations. During his time with the Home Office, Donnie has held the positions of Franchise Performance Consultant, Director of Store Performance, Vice President of Operations, and President. While in those roles he assisted in creating coaching, training, and support teams for CBA franchisees, and helped drive both top and bottom-line revenue streams for all stores. Donnie has also been instrumental in developing the company’s Core Values and Culture Commitments, encouraging team members in their personal and professional growth, and leading the company with excellence, transparency, joy, and being neighborly at the forefront. Donnie has also been pivotal in the CBA Foundation’s pursuit of donating $25 million by 2025. In his personal life, Donnie enjoys watching sports, volunteering at his church, and spending time with his wife Beth and two kids. He is a native Houstonian and currently resides in Katy, TX.

Main Topics and Connect

01:49 An ah ha moment…
04:13 Path from Service Writer to CEO.
08:01 Who is in control of the journey?
09:25 Long-term relationships?
10:40 Their culture…
13:43 How are they different?
15:20 Top franchisee challenges
17:48 Keeping up with technology.
18:51 Biggest leadership advice!

www.cbac.com 

Connect with Adam

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https://www.youtube.com/@LeadershipFactory
http://twitter.com/AdamContosCEO 

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In this short quick win, Adam discusses why networking works.  It works because when you stay top of mind, you are first in line.   Not just for you but for your entire network.  When you are top of mind, people remember you and talk about you to THEIR network, thus spreading your business message.  

Always be networking!  Networking never sleeps!

That's your quick win for the day!

Connect with Adam:

https://www.startwithawin.com/
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Do you make excuses?  Excuses are what kill dreams!  They prevent us from doing the things we know we need to do but somehow rationalize a way around not doing.  

On this episode, Adam discusses the top excuse people use and how to avoid that.  He talks about the emotions behind making excuses as well as about the most common excuses and three things leaders should never say.  

Also, how do you know someone is going to make an excuse as well as how to overcome excuses.  

Once you eliminate excuses, this is what you gain... 

Main Topics
 

01:38 #1 Excuse

01:51 People operate off of these two emotions

05:20 Most common excuses

06:44 Three things leaders should never say

09:25 How you know a person is going to make an excuse

11:15 Overcome excuses

13:54 Can others help you

15:25 Eliminate excuses and this is what you gain

 No excuses, business coaching, unlock freedom, I don't have time, I didn't know, no one told me, it wasn't my fault
How to grow your business, how to live a productive life

Connect with Adam

http://www.startwithawin.com

https://www.facebook.com/AdamContosCEO 

https://www.linkedin.com/in/adamcontos/ 

https://www.instagram.com/adamcontosceo/ 

https://www.youtube.com/@LeadershipFactory

http://twitter.com/AdamContosCEO 

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Today, we talk to Jack and Meghan, two executives with Hand & Stone Massage and Facial Spa, a fast growing franchise business with over 500 units across the US and Canada.

They dig deep into how to gain customers, establish a strong community brand, and build a business for long lasting results.  If you want to learn how leaders grow businesses, this is a great episode for you!

Jack: Jack’s background includes 30 years in the franchising industry, 15 years in the health and wellness industry, and seven years with Hand & Stone. He believes this is a marketer’s nirvana – the brand positioning aligns perfectly to consumer sentiment, a great corporate team at every level that all share the same passion for the brand, and awesome franchisees who not only bring forward awesome concepts but execute on the plans they develop to perfection.

Meghan: Beginning her journey with Hand & Stone as a Spa Associate in their flagship store in 2007 Meghan, now SVP Franchise Operations where she leads a team of 17 passionate professionals that are dedicated to supporting their franchisees. She is humbled to work alongside such talented business owners and team members. Meghan is also pursuing her MBA to further her career at Hand & Stone.

Main Topics and Connect
 

03:40 Business is about what or who!

07:17 Magic of the franchise world

09:04 How they get consumers to be undistracted

11:18 Community connection

15:17 How should a franchisee be spending their time

19:52 Best practices in marketing & operations

24:30 Coffee and what at the end of the day!

https://handandstone.com/

https://www.handandstonefranchise.com/

Connect with Adam

http://www.startwithawin.com

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https://www.linkedin.com/in/adamcontos/ 

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https://www.youtube.com/@LeadershipFactory

http://twitter.com/AdamContosCEO 

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What is a business leader superpower?  It's delegation.  This is why it matters and why you should become great at Delegation.

Connect with Adam:

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Leadership is Awareness.  Awareness of Self, Awareness of Others, and Awareness of Business.  But, do you have an awareness of your employees' needs?  Do you know where they sit emotionally?  This all plays in to how your company functions and the results... and PROFIT that you realize from their actions.  

In this episode, we dive deep in to understanding the psychological needs of your employees and how to use this awareness to maximize their experience and the performance of your company.  It also helps to understand where your customers sit on this hierarchy when working with them for the same reason - getting things done that are mutually beneficial and fulfill their needs/overcome their challenges.

Main Topics
 

01:33 Maximize your people with the Five Categories of Needs

04:25 Compete on this… not salary or benefits!

05:37 Bottom need #1

07:57 Next need #2

11:27 Half-way – Need #3

13:51 Getting to the top needs, #4

14:46 Use these two things in your business and see MAJOR changes from Dale Carnegie!

17:58 Need #5

19:56 Secret need… #6

22:16 What level are your employees?

Connect with Adam:

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https://www.youtube.com/@LeadershipFactory

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We always talk about customer experience.  But truly, what matters is what comes before that - Employee Experience.  Tiffany Bova is the global customer growth and innovation evangelist at Salesforce, and the Wall Street Journal Best Selling Author of Growth IQ.  Over the past two decades, she has led large revenue-producing divisions at businesses ranging from start-ups to the Fortune 500. As a Research Fellow at Gartner, her cutting-edge insights helped Microsoft, Cisco, Salesforce, Hewlett-Packard, IBM, Oracle, SAP, AT&T, Dell, Amazon-AWS, and other prominent companies expand their market share and grow their revenues. She has been named one of the Top 50 business thinkers in the world by Thinkers50 twice. She is also the host of the podcast What’s Next! with Tiffani Bova.

Main Topics and Connect
 

04:22 What is the fastest way to get customers to love your brand?

05:25 Customer experience vs employee experience, when does one override the other?

08:28 Research: three studies and unpeeling the onion.

13:01 Technology not helping employees.

16:04 It’s not just about tech!

20:11 Who owns the responsibility?

26:43 We are talking about this aspect of the business podcast, not a tech/process podcast.

29:05 If you want to be a leader, listen-up!

https://www.tiffanibova.com 

https://www.tiffanibova.com/experiencemindset/

Connect with Adam

http://www.startwithawin.com

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What is one of the most important parts of your business you should be worried about EVERY DAY?  It's cashflow.  How do you