Start With A Win

What are the secrets to growing a business to over 1,000 locations and into an empire?  CEO of Sport Clips Haircuts Edward Logan shares his perspective and advice on this episode of Start With a Win podcast.  

Edward Logan grew up in hair salons, so he knows a thing or two about the business. His mom is a licensed cosmetologist, and he now runs the business his dad founded in 1993 as CEO & President of Sport Clips Haircuts franchise. He grew up in Georgetown, Texas, where Sport Clips is headquartered, graduated from Southern Methodist University in Dallas and then spent time as a business consultant with Deloitte Consulting before officially joining the family business as a single-store operator. He worked his way through several segments of the business, beginning with company-owned store operations and then stepping into franchise operations, first as VP of Operations and then COO.  After leading day-to-day operations across the entire franchise system, he was named President and COO. In 2020, he was named CEO and President, and was instrumental in leading Sport Clips through the Covid-19 crisis. Edward is passionate about quantifiable results but is most proud of continuing Sport Clips’ legacy of being a culture-driven and values-oriented family business, helping franchisees build income and wealth for their families, while continuing the brand’s philanthropic focus on veterans and children. And speaking of children, he and his wife Christy, are the proud parents of daughters Mackenzie and Cayman, and are thrilled to have another little girl on the way. Please welcome CEO & President of Sport Clips Haircuts and proud girl dad, Edward Logan.

Main Topics

01:58 In my blood, seeing the magic of franchising. 
03:51 How they separated their brand and made it unique!
06:19 Core values as the foundation.
07:42 What is your daily focus, biggest challenges?
12:14 Does your company have a 5-point play?
15:02 Subscribe to your Principles.
18:57 Franchise wisdom!
23:43 Find your lead domino.

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Matt Haller, CEO of the International Franchise Association brings it to the table to update us on the latest in business... What are the leading trends in 2023 in franchising?  How is regulation impacting small business and consumers?  How is tech and AI impacting business?  And, what should we do as business leaders to work in today's environment?
 
Matt Haller is President and CEO of the International Franchise Association (IFA), the world’s oldest and largest trade association representing franchising worldwide. IFA represents thousands of franchisors, franchisees, and suppliers and works in Washington DC, across the country, and around the world to protect, enhance, and promote franchising. 
 
Matt has been with the IFA for over 12 years. In 2021, Haller moved into the role of President & CEO from his previous position as head of government relations and public affairs. Under his leadership, the IFA continues to grow, expanding educational, event and promotional offerings across all of franchising while leading the charge to protect the business model in new and innovative ways.
 
Bio 
Matthew Haller is President & CEO for the International Franchise Association.
 
Matt has been a key member of the IFA team for 10 years, building extensive relationships with all three segments of the IFA membership: franchisors, franchisees & suppliers. During that time, he has held a number of roles including Communications Director, Vice President of Public Affairs, Chief of Staff to the CEO and Senior Vice President, Public Affairs. In 2017, he was promoted to Senior Vice President, Government Relations and Public Affairs: the leadership role he has held until today.
 
During his tenure leading IFA’s advocacy strategy, Matt expanded the association’s lobbying, coalition building, grassroots, research and communications capabilities and took on some of our more difficult challenges, including defending the business model against the joint employer threat and significant legislative and regulatory issues at the federal, state & local levels. During the pandemic, he led the team’s focus on helping the franchise business model survive, ensuring the Paycheck Protection Program and other relief efforts included eligibility for franchise businesses, while working with the internal team to innovate how to provide IFA members real value for their membership in the association.
 
Prior to joining IFA in October 2010, Matthew was director of industry relations at the Pharmaceutical Care Management Association, where he developed PCMA’s member and affiliate initiatives surrounding key industry issues. Previously, he served as manager of political affairs at the U.S. Chamber of Commerce, where he managed the Chamber’s $20 million budget for political and issue advocacy campaigns during the 2004 and 2006 election cycles. Matthew has also held positions as legislative assistant for UPS Corporate Public Affairs and as a director of public affairs at Levick Strategic Communications, LLC.   
 
Matthew received a bachelors degree in Political Science from North Carolina State University in Raleigh, NC. He resides in Washington, D.C.
 
https://www.franchise.org/our-team/staff/matt-haller

Main Topics

01:57 Insights into the current state (2023) of the franchise industry
04:47 Disconnect of franchise development (regulations)
07:52 Trends in franchising
09:20 Tech/AI innovation in the industry
12:10 What is Franchise Development?
13:00 How will AI interact with business and personnel?
16:16 The future of franchising!
18:28 The Talent – Franchisor & Franchisee

www.franchise.org

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What stops you from succeeding?  It's the fear of failure.  Check out this quick win.

Adam talks to Jeremy Morgan, CEO of WellBiz Brands.  They discuss the secrets to being a successful multi-brand CEO as well as how to run a small business effectively with highly engaged employees.  This leads to exceptional customer experience!  Listen to this episode for some of those great secrets that Jeremy shares.  

Jeremy Morgan is the Chief Executive Officer for WellBiz Brands, Inc, the nation’s premiere franchisor of five beauty and wellness franchise brands: Drybar®, Amazing Lash Studio®, Radiant Waxing™, Elements Massage® and Fitness Together®.  With nearly 900 locations, 350,000 members and $600 million of system-wide sales across the portfolio, WellBiz Brands builds profitable businesses by catering to the needs of the affluent female consumer.  

Jeremy began his tenure at WellBiz as the as the CEO for Elements Massage, where he worked diligently to support and build relationships with over 250 Elements Massage franchise owners, a community of 4,000 massage therapists, and over 120,000 members nationally. As a result, he led Elements Massage to achieve its most successful year in performance in 2018, as measured by studio revenue, client growth and customer satisfaction. Due to his open leadership style, he was recognized with a 91% Glassdoor CEO approval rating from the Elements system. 

Previously, Jeremy was a Senior Vice-President of Marketing and Consumer Insights for Smashburger, and the CEO of Tava Kitchen.
In addition to his professional achievements, Jeremy is an active member of the community and supports Colorado Succeeds Board of Advisors, The Denver Boys and Girls Club, The Denver Chamber of Commerce and Duke Alumni Committee Denver, and is a member of the Kellogg Alumni Club of Colorado. Morgan was a member of the Denver Chamber of Commerce 2015 Leadership Denver Class, was recognized by the Denver Business Journal as a member of the 2018 40 Under 40 class of leaders, and is an active member of Young Presidents’ Organization (YPO). 

Main Topics

03:10 How does a CEO divide his time with multiple brands?
06:26 Brands are unique, here is what it takes to run a brand.
09:25 What does customer experience mean to you?
11:49 The number one challenge in a small business!
13:35 Best First Day Ever?
17:05 Can you transfer culture from HQ to the franchisees?
19:53 Best piece of advice

Connect with Adam:

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https://www.youtube.com/@LeadershipFactory
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What's killing your ability to succeed?  What is standing in your way to happiness?  The science behind mindset and how your brain works is a fascinating topic.  We talk to CEO and Business Coach Michael Hyatt about his latest book Mind Your Mindset on Start With a Win.  Michael dives deep in to stories of him learning about his mindset and failures, why he researched brain activity, and how this can drastically impact you and your business.  

Michael Hyatt is the Founder and Chairman of Full Focus.

He has scaled multiple companies over the years, including a $250M publishing company with 700+ employees and his own goal-achievement company that has grown over 60% year over year for the past 4 years. Under his leadership, Full Focus has been featured in the Inc. 5000 list of the fastest-growing companies in America and in 2020 and 2021 the company was named to Inc.’s Best Work Places list.

He is also the author of several New York Times, Wall Street Journal, and USA Today bestselling books, including Living Forward, Your Best Year Ever, Free to Focus, and his newest book Mind Your Mindset. He has been married for 45 years to his wife Gail, has five daughters, and ten grandchildren. 

Main Topics

02:14 Get your thinking right, get meaningful change! 
03:42 Difference between the facts & the meaning assigned to the facts
08:13 Business Coach, if they get the person right, they get the business right!
09:00 Know what the narrator is saying, narrator?
15:40 Three steps to take to have a better mindset
18:38 When the negative happens, what does this make possible?
20:24 Once you understand your narrative, then what?
23:08 Engineer your morning to set yourself up to win the day! 
 
Connect with Michael Hyatt:
www.Fullfocus.co 
www.mindyourmindsetbook.com 

Connect with Adam:
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https://www.facebook.com/AdamContosCEO 
https://www.linkedin.com/in/adamcontos/ 
https://www.instagram.com/adamcontosceo/ 
https://www.youtube.com/@LeadershipFactory
http://twitter.com/AdamContosCEO 

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Quick Win!  Have you ever said "I didn't have time?"  Sorry, but that's a copout.  What you are truly trying to say is that you didn't make the time.  We all have the same amount of time. 

I have done some research and here are 5 small business secrets for 2023 that I have uncovered.  This is a great way to ensure you are up the right things... and not doing the wrong things in your business.

Main Topics
 

02:17 Stats on small businesses

03:54 Five trends of small businesses  - Trend One

06:06 Hoteling, what is that?

08:30 Trend Two

11:23 How can a small business thrive?

12:03 Trend Three

14:15 Trend Four

15:58 Trend Five

17:21 A pop-up experience?

Connect with Adam:

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Guest Intro/Bio

Dr. Ben Litalien is the Founder & Principal of Franchise Well, a consulting practice dedicated to the improvement and enhancement of franchising.  He is also on staff at Georgetown University in Washington, DC where he created and teaches the Franchise Management Certificate program for franchise professionals from across the country and around the world.  He is also an Adjunct Associate Professor at University of Maryland Global Campus where he teaches Entrepreneurship, Small Business Management and Venture Planning in their online undergraduate program. 

Ben’s three-decade career in franchising includes building multiple franchise concepts to scale and running ExxonMobil’s U.S. franchising program, where he developed a pipeline of 1,000 locations in less than five years.  He is involved in the development of social franchising across the globe including JIBU, a network of retail water store franchises in eight East Africa countries where he serves as a founding board member.  Ben’s consulting clients include IKEA, RE/MAX, Snap-on Tools, Brain Balance and eXp Realities new co-work concept SUCCESS Space.

Ben is a recognized speaker on "Franchise Development" and "Franchising for Good" and is a Contributor for Forbes.com on franchising.  Ben completed his doctoral program at the University of Maryland Global Campus and received his CFE (“Certified Franchise Executive”) designation from the International Franchise Association in 2003. Ben and his wife Raeann have been married for 37 years and they live in Fredericksburg, Virginia.  They have three grown children and four grandsons.  He is an avid golfer and fly fisherman.

Main Topics – Part 2

01:10 What are you buying - the Franchise systems and processes

07:02 You save on two things if you are systemitazed

09:13 What builds brand value?

10:44 Community connectedness to the franchisee

13:59 Best way to launch your business

16:43 What is the #1 small business challenge?

19:18 Last bit of great advice before owning a franchise

Connect with Adam:

http://www.startwithawin.com

https://www.facebook.com/AdamContosCEO 

https://www.linkedin.com/in/adamcontos/ 

https://www.instagram.com/adamcontosceo/ 

https://www.youtube.com/@LeadershipFactory

http://twitter.com/AdamContosCEO 

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What's the best way to get things done in a meeting?  Adam discusses his process for making meetings productive in this Quick Win.  Here's a clue - it begins with A.  Check it out for a quick WIN!

Guest Intro/Bio

Dr. Ben Litalien is the Founder & Principal of Franchise Well, a consulting practice dedicated to the improvement and enhancement of franchising.  He is also on staff at Georgetown University in Washington, DC where he created and teaches the Franchise Management Certificate program for franchise professionals from across the country and around the world.  He is also an Adjunct Associate Professor at University of Maryland Global Campus where he teaches Entrepreneurship, Small Business Management and Venture Planning in their online undergraduate program. 

Ben’s three-decade career in franchising includes building multiple franchise concepts to scale and running ExxonMobil’s U.S. franchising program, where he developed a pipeline of 1,000 locations in less than five years.  He is involved in the development of social franchising across the globe including JIBU, a network of retail water store franchises in eight East Africa countries where he serves as a founding board member.  Ben’s consulting clients include IKEA, RE/MAX, Snap-on Tools, Brain Balance and eXp Realities new co-work concept SUCCESS Space.

Ben is a recognized speaker on "Franchise Development" and "Franchising for Good" and is a Contributor for Forbes.com on franchising.  Ben completed his doctoral program at the University of Maryland Global Campus and received his CFE (“Certified Franchise Executive”) designation from the International Franchise Association in 2003. Ben and his wife Raeann have been married for 37 years and they live in Fredericksburg, Virginia.  They have three grown children and four grandsons.  He is an avid golfer and fly fisherman.

Main Topics – Part 1
 

03:07 What is a franchise, it started in the middle ages!

05:21 A franchisee has two clear competitive advantages over the franchisor

07:56 Franchising terms

11:00 What are the requirements to file an FDD?

14:14 Difference between Franchisee (zee) and a Franchisor (zor)

17:20 Franchise fees?

Connect with Adam:

http://www.startwithawin.com

https://www.facebook.com/AdamContosCEO 

https://www.linkedin.com/in/adamcontos/ 

https://www.instagram.com/adamcontosceo/ 

https://www.youtube.com/@LeadershipFactory

http://twitter.com/AdamContosCEO 

Listen, rate, and subscribe!
 

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