In today’s Startup Therapy Podcast, Wil and Ryan talk about the kind of culture you as a founder can create within your own organization. Everything you do has implications and if you let instigators of negativity be, you’re allowing a nasty culture to spread. 

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What to Listen For

• 00:00 Intro
• 01:25 Where do cultural issues stem from?
• 04:48 Back channeling is worse in remote settings
• 08:15 This culture of talking ill about the client
• 11:13 When KPIs push the retention team to bash the clients
• 15:20 It all starts with one person, identify the ringleader
• 18:57 It’s easy to create a culture of overwork
• 23:35 A lack of maturity across the board
• 26:30 The spotlight is on you and anything you do has implications
• 28:50 But you still need to take care of your own well-being
• 30:52 What company culture meant years ago
• 33:13 You can admit you made a mistake and create a culture out of it
• 37:09 Founders can have so much impact, but it can be good or evil