When making a change or fixing a problem, most companies consider the outcome they want to achieve—what will be different—and how they’ll measure that. But outcomes can take a long time. In the meanwhile, how do you know things are going the way you hoped?  How do you make adjustments if needed?  That’s where steering signals come in. Interim measures and subtle signs that help you find the way.

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7 Rules for Positive Productive Change is available on Barnes and Noble, Amazon, or from the publisher.