Tearsheet Podcast: Exploring Financial Services Together

Stephanie Schultz: Amex differentiates customer service by blending automation and human assistance


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Welcome to the Tearsheet Podcast. I’m Zack Miller.
Stephanie Schultz is the vp and head of emerging strategic partnerships at American Express. In that position, she designs plans and executes partnerships focused around emerging payments and new commerce experiences. Stephanie joins us on the podcast to discuss the role the Digital Labs team plays at American Express. We drill down to explore the digital payment and emerging technology trends she’s seeing that are influencing consumer behaviors.
Lastly, we chat about what American Express is doing with bots and how the company sees the future of human/machine interaction.
Stephanie Schultz is my guest today on the Tearsheet Podcast.
I’d like to thank our sponsor MX for supporting Tearsheet’s work. MX is the leading data platform for banks, credit unions and fintechs, enabling its clients and partners to easily collect, enhance, analyze, present and act on financial data.
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Tearsheet Podcast: Exploring Financial Services TogetherBy Tearsheet Studios

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