How will the metaverse and web3 change customer experience? Colin Cosell, Ellen Fearnley and Adam Burns are joined by Hussein Dajani, Nissan’s GM of Digital and Customer Experience Transformation, to talk trends, tactics and toes in the water. Let us know what you think in the comments or email [email protected].

Key discussion points include:

How to make physical CX more digital

The infrastructure problem

Into the metaverse

Connect with Colin Cosell

Connect with Ellen Fearnley

Connect with Adam Burns

Connect with Hussein M. Dajani

Resources mentioned in this episode

The Drum – 5 brands already embracing the metaverse

Mendix – The case for automated customer engagement

Nissan – Intelligent mobility

CMS Wire (Scott Clark) – How Web3 changes the content model

GDS Group – Meet the Boss roundtables

GDS Group – Customer Experience summits

If you want to join our community of executives leading the way in business and digital transformation, sign up here: The Leading Provider of Virtual Executive Events & Summits | GDS Group

This week: the defining business challenge. The inevitable. The big bad. Failure. Balve Bains and Adam Burns are joined by Carlos Zimbrón, Co-founder & CEO of FuckUp Nights, to talk reframing, rethinking, and resisting shame. Let us know what you think in the comments or email [email protected].

Key discussion points include:

Psychological safety

Don’t stigmatize failure

How to fuck up successfully

Connect with Balve Bains

Connect with Adam Burns

Connect with Carlos Zimbrón

Resources mentioned in this episode

Stories of failure – Fuckup Nights

GDS Group – Meet the Boss roundtables

GDS Group – 2022 summit calendar

If you want to join our community of executives leading the way in business and digital transformation, sign up here: The Leading Provider of Virtual Executive Events & Summits | GDS Group

This International Women’s Day Kristina Cartwright, Ellen Fearnley and Stephanie Garey discuss the 2022 IWD theme - breaking the gender bias. How can organisations, from top down, help break the gender bias in the workplace and beyond? They’re also joined by Amy Kim, President and CEO of Jugo. We hear Amy’s experiences with bias, as well as tips as a business leader on how to break the bias. Let us know what you think, and hare your own experiences and advice in the comments or email [email protected].

Key discussion points include:

How can we become aware of and change our own unconscious bias?

What sort of bias have you experienced?

What can you do to help break the gender bias in the workplace and beyond?

Connect with Kristina Cartwright

Connect with Ellen Fearnley

Connect with Stephanie Garey

Connect with Amy Kim

Resources mentioned in this episode

Project Implicit – Take a test to help you see your unconscious bias

GDS Group – Meet the Boss roundtables

GDS Group – Diversity Does It Podcast

If you want to join our community of executives leading the way in business and digital transformation, sign up here: The Leading Provider of Virtual Executive Events & Summits | GDS Group

From unequal access to unconscious bias and why we need to stop celebrating firsts – this is how to create an authentically diverse and inclusive business. Balve Bains and Kelley Iuele are joined by Sheri Hinish, IBM’s diversity, equity and inclusion champion and 2021 global supply chain social media influencer of the year. Let us know what you think in the comments or email [email protected].

Key discussion points include:

Is diversity a provable competitive advantage?

Do your motivations matter?

Why I don’t want to be a top female supply chain leader

Connect with Balve Bains

Connect with Kelley Iuele

Connect with Sheri Hinish

Resources mentioned in this episode

World Economic Forum – The business case for diversity in the workplace is now overwhelming

McKinsey – Women in the workplace 2021

Supply Chain Queen – Sheri R. Hinish named top global influencer in supply chain by B2G Consulting

BBC – Disney appoints woman as chair for first time in 98-year history

GDS Group – Meet the Boss roundtables

GDS Group – Supply Chain Summit

If you want to join our community of executives leading the way in business and digital transformation, sign up here: The Leading Provider of Virtual Executive Events & Summits | GDS Group

Every business should want to support mental health at work. But not every business does, which is double weird because it also makes financial sense. London School of Economics modelling says that a $50K wellbeing investment will repay $500K to your company in a single year.

In this episode, Kelley Iuele, Balve Bains and Ben Thompson look at the way forward for workplace wellbeing. Let us know how we’re doing and what you think about these topics in the comments or email [email protected].

Key discussion points include:

Flipping the mindset

F**k fluffy

Mental health for young people at work

Connect with Kelley Iuele

Connect with Balve Bains

Connect with Ben Thompson

Resources mentioned in this episode

Indeed – 2021 report: Working on wellbeing: Mental health and wellness in the UK workplace

Forbes – ‘While 80% of companies believe they deliver “super experiences,” only 8% of customers agree’

Woohoo Inc. – The chief happiness officer academy

Mind Share Partners – We need a new kind of business leader: why 50% of millennial and 75% of Gen-Z workers have left jobs

GDS Group – Meet the Boss roundtables

GDS Group – 2022 summit calendar

Business Wire – Data engineers are burned out

GDS Group – Data and Analytics Summit

Strategy for Breakfast – Mental health at work: mind the gap (part one)

If you want to join our community of executives leading the way in business and digital transformation, sign up here: The Leading Provider of Virtual Executive Events & Summits | GDS Group

59% of employers say their employees feel comfortable speaking to their managers about mental health.

Unfortunately, their employees don’t agree. In this episode, Kelley Iuele, Balve Bains and Ben Thompson are joined by Mikaela Elliott, senior manager for employer insights at Indeed, mental health first aider and recently certified chief happiness officer.

They’re finding out why this gap exists, how to close it, why wellbeing benefits are the hottest topic for recruitment (up 600% in 2021), and how to stop your people burning out or fading away.

Let us know how we’re doing and what you think about these topics in the comments or email [email protected].

Key discussion points include:

How do we normalize talking about mental health?

Mental health at work: what does good leadership look like?

Where does an employer’s role end?

Connect with Kelley Iuele

Connect with Balve Bains

Connect with Ben Thompson

Connect with Mikaela Elliott

Resources mentioned in this episode

Real Simple – “A 2021 study released by Talkspace showed that at least 25 percent of employees felt they were underperforming at work due to stress”

Statista – 50% of long-term absences from work due to mental ill health (UK)

Woohoo Inc. – The chief happiness officer academy

Indeed – 2021 report: Working on wellbeing: Mental health and wellness in the UK workplace

Mind – How to implement the thriving at work mental health standards in your workplace

GDS Group – Meet the Boss roundtables

GDS Group – 2022 summit calendar

Wikipedia – Wtf is boreout?

If you want to join our community of executives leading the way in business and digital transformation, sign up here: The Leading Provider of Virtual Executive Events & Summits | GDS Group

We’re told that traditional leadership skills are no longer sufficient. But is that true?

Tim Cassidy, Ellen Fearnley and Adam Burns are joined by filmmaker Sara Wolitzky, Jefferson Health CEO Dr Stephen Klasko, and Vishal Talreja, co-founder of Dream a Dream, to talk vulnerability, masculinity, and the problem with patience.

Let us know what you think in the comments or email [email protected].

Key discussion points include:

Should the modern leader be more visibly vulnerable?

Which more traditional skills should stay?

“Masculine” vs “feminine” leadership

Connect with Tim Cassidy

Connect with Ellen Fearnley

Connect with Adam Burns

Connect with Sara Wolitzky

Connect with Dr. Stephen Klasko

Connect with Vishal Talreja

Resources mentioned in this episode

Makers, women’s empowerment content and conference

Forbes – How to be a passionate AND vulnerable leader

GDS Group – Meet the Boss roundtables

GDS Group – HSE Digital Summit

Harvard Business Review – Who is driving the great resignation

GDS Group – Digital Marketing Summit

Jefferson Health

Dream a Dream

The Guardian – Female-led countries handled coronavirus better, study suggests

Slate – Why does Jeff Bezos’ rocket look so much like a penis?

If you want to join our community of executives leading the way in business and digital transformation, sign up here: The Leading Provider of Virtual Executive Events & Summits | GDS Group

Chloe Richardson, Balve Bains and Colin Cosell are joined by millennial money coach and founder of This Girl Talks Money, Ellie Austin-Williams to talk about what happens now big money is being poured into fintech. Will consumers really win? And are the big beasts ready? Let us know what you think in the comments or email [email protected]. 

Key discussion points include:

* How is fintech changing the game?

* Are established financial institutions building or buying?

* Are established financial institutions doing enough to cater for young and old?

* Gender, savings, crypto

* Do you have to fintech yourself before you wreck yourself?

Connect with Chloe Richardson

[Linkedin link]

Connect with Balve Bains

[Linkedin link]

Connect with Colin Cosell

[Linkedin link]

Connect with Ellie Austin-Williams

[Linkedin link]

Resources mentioned in this episode:

This girl talks money [Link]

Reuters – Analysis: U.S. companies spend billions on stay-at-home tech [Link]

Klarna [Link]

Meet the Boss roundtables [Link]

AltFi – Digital banks are more popular with men [Link]

The Banking Innovation Summit [Link]

Fintech Open Source Foundation [Link]

Strategy for Breakfast Ep3 – The skills shortage and how to fix it (ish) [Link]

Ice Cube – Check yo self [Link]

If you want to join our community of executives leading the way in business and digital transformation, sign up here: The Leading Provider of Virtual Executive Events & Summits | GDS Group

Who should be worried about robots taking their jobs, and is there anything anyone can do about it? To find out, Ellen Fearnley, Stephanie Garey and Adam Burns are joined by Glen Willoughby, Chief Information Officer at Singularity University Labs and a former Special Adviser to NASA. Let us know what you think in the comments or email [email protected]. 

Key discussion points include:

* Is automation ever a bad thing?

* Why do we ‘automate’ factory workers but ‘augment’ doctors?

* The best ways to adapt and adopt new technologies.

* Is AI coming for creatives?

* Addressing the data problem.

Connect with Ellen Fearnley [Linkedin link]

Connect with Stephanie Garey [Linkedin link]

Connect with Adam Burns [Linkedin link]

Connect with Glen Willoughby [Linkedin link]

Resources mentioned in this episode

Time – Millions of Americans have lost jobs in the pandemic and robots and AI are replacing them faster than ever [Link]

Oxford Economics – How robots change the world [Link]

Slate – Do not be alarmed by wild predictions of robots taking everyone’s jobs [Link]

Meet the Boss roundtables [Link]

The Guardian – A robot wrote this entire article. Are you scared yet, human? [Link]

GDS Summits [Link]

If you want to join our community of executives leading the way in business and digital transformation, sign up here: The Leading Provider of Virtual Executive Events & Summits | GDS Group

How to be better at change

Chloe Richardson, Kristina Cartwright, Jade Gamlin and Adam Burns ask why, if change is the only constant in life, so many businesses are so bad at it. And is there a way to be better? Let us know what you think in the comments or email [email protected]. 

Key discussion points include:

Future proof or future ready?

Why do financial advisers think they’re smarter than the data in front of them? 

Is storytelling the secret to successful change?

Connect with Chloe Richardson

[Linkedin link]

Connect with Kristina Cartwright

[Linkedin link]

Connect with Jade Gamlin

[Linkedin link]

Connect with Adam Burns

[Linkedin link]

Resources mentioned in this episode

The CMO Digital Summit [Link]

Deloitte Insights – 2021 Global Marketing Trends [Link]

Kantar – Marketing in the time of COVID-19: What’s next? Digital first (marketing spend down 30%) [Link]

Meet the Boss roundtables [Link]

McKinsey – Organizations do not change. People change! [Link]

Forbes – Goldman Sachs tells employees to return to the office by July 14, as Wall Street pushes back on the work-from-home trend [Link]

Steven Sinofsky – Hybrid v HQ Twitter thread [Link]

Next Generation Retail Summit [Link]

Change Management Review – Why storytelling should be in the change leader’s toolkit [Link]

If you want to join our community of executives leading the way in business and digital transformation, sign up here: The Leading Provider of Virtual Executive Events & Summits | GDS Group