Success Confidentials

Success Confidentials

By The Patient WhisperersBusinessMarketing
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Success Confidentials episodes

  • SC 87 - How patients feel about waiting, and what we should do about it

    βœ… Available Resources:

    • Practice Magazine Template (Canva)

    • πŸ‘ If you found this insightful, hit the LIKE to let us know it resonated.

      πŸ’¬ Share in the comments your perspective and any topics you'd like to see us tackle!

      πŸ‘‰ Subscribe to stay in the know.

      πŸ“¨ Become an insider and subscribe for additional insights and inspo: https://www.thepatientwhisperers.com/successconfidentials

      πŸ–₯️ Find out if we can help your practice! Schedule A Free 30-minute Synergy Call:https://calendly.com/d/x4p-qs7-ytv/synergy-session-30-min?month=2023-07


      If you are a visionary Eye Care, Ophthalmology, Optometry, Aesthetics or Premium Concierge Medicine practice owner, leader or marketer, this is for you.

      8 min
    • SC 86 - 'Word-of-Mouth' on Steroids: Get in on it!

      What is MAXIMUM 'word-of-mouth' for a healthcare practice? Patients mentioning their results and experience with your practice when:

      A) talking to friends and family

      B) broadcasting it to everyone they know

      C) all of the above

      Correct answer is 'C'! You know nothing compares to a lead or patient referred to us by someone they know, but how do our patients tell EVERYONE? HINT: it's by posting it to their entire network social media. But how do we get them to do that?!? Join us today to find out!

      βœ… Available Resources:

      • Patient Advocate Program Training + Guide

      • πŸ‘ If you found this insightful, hit the LIKE to let us know it resonated.

        πŸ’¬ Share in the comments your perspective and any topics you'd like to see us tackle!

        πŸ‘‰ Subscribe to stay in the know.

        πŸ“¨ Become an insider and subscribe for additional insights and inspo: https://www.thepatientwhisperers.com/successconfidentials

        πŸ–₯️ Find out if we can help your practice! Schedule A Free 30-minute Synergy Call:https://calendly.com/d/x4p-qs7-ytv/synergy-session-30-min?month=2023-07


        If you are a visionary Eye Care, Ophthalmology, Optometry, Aesthetics, or Premium Concierge Medicine practice owner, leader, or marketer, this is for you.

        9 min
      • SC 85 - What is 'UGC' and why is it the most powerful content in marketing today?

        πŸ“User Generated Content(UGC):

        Content created by every day patients (people!) for YOU to leverage across YOUR prospective patient's journey via YOUR marketing channels: practice social media profiles, social ads, website, landing pages & lead pipeline. πŸ’‘Why is UGC powerful?

        Recent Stackla consumer data shows that people find UGC to be 'much more influential' than other kinds of marketing content, withΒ 80% sayingΒ it impacts their buying decisions.

        βœ”οΈ How do you use it?

        It's social proof (see episode 75): It's an authentic endorsement and provides patient point of view representation to resonate with your potential patient through your marketing funnel.

        βœ… Available Resources: Get our UGC Patient Advocate & Content Creation Guide! DM us "UGC" for info.

        πŸ‘ If you found this insightful, hit the LIKE to let us know it resonated.

        πŸ’¬ Share in the comments your perspective and any topics you'd like to see us tackle!

        πŸ‘‰ Subscribe to stay in the know.

        πŸ“¨ Become an insider and subscribe for additional insights and inspo: https://www.thepatientwhisperers.com/successconfidentials

        πŸ–₯️ Find out if we can help your practice! Schedule A Free 30-minute Synergy Call:https://calendly.com/d/x4p-qs7-ytv/synergy-session-30-min?month=2023-07


        If you are a visionary Eye Care, Ophthalmology, Optometry, Aesthetics or Premium Concierge Medicine practice owner, leader or marketer, this is for you.

        7 min
      • SC 84 - Avoid bad reviews with THIS one question!

        ❓Do you know the one question that can DETER negative reviews?!? It's a game changer, PLUS it will tell you everything about your patient experience and how to make it better. (Even if you’re already great!) ⭐⭐⭐⭐⭐WHY is this so important?

        Studies show:

        πŸ‘‰ over 60% of people say they've avoided doctors due to negative reviews.(1)

        πŸ‘‰ a single negative review can drive away up to 22% of patients looking for a provider(2)

        πŸ‘‰ 72% of patients use online reviews as the first step to finding a doctor.(3)


        βœ… Available Resources:

        • Get Our Complete Online Reviews System HERE https://www.upskillerylms.com/course/online-reviews

        • πŸ‘ If you found this insightful, hit the LIKE to let us know it resonated.

          πŸ’¬ Share in the comments your perspective and any topics you'd like to see us tackle!

          πŸ‘‰ Subscribe to stay in the know.

          πŸ“¨ Become an insider and subscribe for additional insights and inspo: https://www.thepatientwhisperers.com/successconfidentials

          πŸ–₯️ Find out if we can help your practice! Schedule A Free 30-minute Synergy Call:https://calendly.com/d/x4p-qs7-ytv/synergy-session-30-min?month=2023-07


          (1) NRC Health Research ; (2) Bright Local ; (3) Master Patient Experience Survey 2020


          If you are a visionary Eye Care, Ophthalmology, Optometry, Aesthetics or Premium Concierge Medicine practice owner, leader or marketer, this is for you.

          6 min
        • SC 83 - Do you need a Social Media Coordinator?

          ⛰️ It's a hill we're willing to d*e on πŸ˜† But seriously, do we want CRAZY results from social media that brings BIG growth for our practice bottom line or not?

          Forbes recently released the top 9 jobs in marketing and coming in at #4:

          πŸ‘‰ Social Media CoordinatorIt's a real job with a real skillset. We can't expect to get great results without the right person running the show.


          βœ… Available Resources:

          • Social Media Success Program https://www.upskillerylms.com/bundle/social-media-the-complete-foundation

          • πŸ‘ If you found this insightful, hit the LIKE to let us know it resonated.

            πŸ’¬ Share in the comments your perspective and any topics you'd like to see us tackle!

            πŸ‘‰ Subscribe to stay in the know.

            πŸ“¨ Become an insider and subscribe for additional insights and inspo: https://www.thepatientwhisperers.com/successconfidentials

            πŸ–₯️ Find out if we can help your practice! Schedule A Free 30-minute Synergy Call:https://calendly.com/d/x4p-qs7-ytv/synergy-session-30-min?month=2023-07


            If you are a visionary Eye Care, Ophthalmology, Optometry, Aesthetics or Premium Concierge Medicine practice owner, leader or marketer, this is for you.

            7 min
          • SC 82 - Practice Ambiance: educated or entertained?

            🎢 Your patients are a captive audience: we can educate or entertain them, but either way - it has to feel enjoyable.

            Nothing is neutral: your

            • reading materials
            • music
            • what's playing on TVs
              • Practice Magazine Template (Canva)
              • will have either a positive or negative effect on your patient's mood and mindset.


                βœ… Available Resources: πŸ‘ If you found this insightful, hit the LIKE to let us know it resonated.

                πŸ’¬ Share in the comments your perspective and any topics you'd like to see us tackle!

                πŸ‘‰ Subscribe to stay in the know.

                πŸ“¨ Become an insider and subscribe for additional insights and inspo: https://www.thepatientwhisperers.com/successconfidentials

                πŸ–₯️ Find out if we can help your practice! Schedule A Free 30-minute Synergy Call:https://calendly.com/d/x4p-qs7-ytv/synergy-session-30-min?month=2023-07


                If you are a visionary Eye Care, Ophthalmology, Optometry, Aesthetics or Premium Concierge Medicine practice owner, leader or marketer, this is for you.

                9 min
              • SC 81 - Practice Ambiance: What Do My Senses Tell Me?

                🌷 Practice Ambiance: it's the 3rd most important factor for patients considering you! Do you appeal to your patients senses?


                πŸ‘ If you found this insightful, hit the LIKE to let us know it resonated.

                πŸ’¬ Share in the comments your perspective and any topics you'd like to see us tackle!

                πŸ‘‰ Subscribe to stay in the know.

                πŸ“¨ Become an insider and subscribe for additional insights and inspo: https://www.thepatientwhisperers.com/successconfidentials


                βœ… Available Resources:

                • Secret Shopper Assessment (inquire)
                • Pipeline Guide https://www.upskillerylms.com/course/pipeline

                • πŸ–₯️ Find out if we can help your practice! Schedule A Free 30-minute Synergy Call:https://calendly.com/d/x4p-qs7-ytv/synergy-session-30-min?month=2023-07


                  If you are a visionary Eye Care, Ophthalmology, Optometry, Aesthetics or Premium Concierge Medicine practice owner, leader or marketer, this is for you.

                  7 min
                • SC 80 - The Team Huddle: Practice Meetings

                  Does your team huddle? πŸ™Œ This simple practice changed our culture. Communication is one of the top things team members say they want more of.

                  Make it fun! Find out how we ended our huddles with a laugh: research links happiness and productivity - showing a 12% boost! Laughter "fast tracks networks in the brain to help you concentrate and focus" according to Daniel Sgroi, an economics professor at U.K.'s University of Warwick, CNBC.


                  πŸ‘ If you found this insightful, hit the LIKE to let us know it resonated.

                  πŸ’¬ Share in the comments your perspective and any topics you'd like to see us tackle!

                  πŸ‘‰ Subscribe to stay in the know.

                  πŸ“¨ Become an insider and subscribe for additional insights and inspo: https://www.thepatientwhisperers.com/successconfidentials

                  πŸ–₯️ Find out if we can help your practice! Schedule A Free 30-minute Synergy Call:https://calendly.com/d/x4p-qs7-ytv/synergy-session-30-min?month=2023-07


                  If you are a visionary Eye Care, Ophthalmology, Optometry, Aesthetics or Premium Concierge Medicine practice owner, leader or marketer, this is for you.

                  8 min
                • SC 79 - Availability = You Get The Patient

                  πŸ“ž You're losing up to half of your potential patients if the competition can answer their questions on the phone before you do. πŸ’₯ 76% of people will skip leaving a voicemailπŸ’₯ 85% will not attempt to call backπŸ’₯ 88% of those surveyed said they actively chose the phone over other contact methods

                  πŸ‘ If you found this insightful, hit the LIKE to let us know it resonated.

                  πŸ’¬ Share in the comments your perspective and any topics you'd like to see us tackle!

                  πŸ‘‰ Subscribe to stay in the know.

                  πŸ“¨ Become an insider and subscribe for additional insights and inspo: https://www.thepatientwhisperers.com/successconfidentials


                  βœ… Available Resources:

                  • Secret Shopper Assessment (inquire)
                  • Pipeline Guide https://www.upskillerylms.com/course/pipeline

                  • πŸ–₯️ Find out if we can help your practice! Schedule A Free 30-minute Synergy Call:https://calendly.com/d/x4p-qs7-ytv/synergy-session-30-min?month=2023-07


                    If you are a visionary Eye Care, Ophthalmology, Optometry, Aesthetics or Premium Concierge Medicine practice owner, leader or marketer, this is for you.

                    10 min
                  • SC 78 - Stop posting these videos

                    Education is one thing, but don't turn off your potential patients πŸ₯΄ when they're in the curiosity stage!


                    πŸ‘ If you found this insightful, hit the LIKE to let us know it resonated.

                    πŸ’¬ Share in the comments your perspective and any topics you'd like to see us tackle!

                    πŸ‘‰ Subscribe to stay in the know.

                    πŸ“¨ Become an insider and subscribe for additional insights and inspo: https://www.thepatientwhisperers.com/successconfidentials

                    βœ… Available Resources: 90-Day Social Media Training Program

                    πŸ–₯️ Find out if we can help your practice! Schedule A Free 30-minute Synergy Call:https://calendly.com/d/x4p-qs7-ytv/synergy-session-30-min?month=2023-07


                    If you are a visionary Eye Care, Ophthalmology, Optometry, Aesthetics or Premium Concierge Medicine practice owner, leader or marketer, this is for you.

                    9 min

                  About Success Confidentials

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                  πŸŽ™οΈ UPDATE: We’ve taken a little break to focus on the learning content you've asked for in our app. Please enjoy a few of our favorite past episodes. We’ll be back!