Sales Operations have shifted. You can no longer look you customer in the eye, so what do you do? In this episode we discuss how businesses are transforming their sales operations due to the COVID-19 pandemic, what we can learn from how remote sales have been done to date. We discover the best practices that are going on and what type of training is needed for salespeople who may be transitioning from field sales to telesales or inside sales. We explore the challenges of how this can be done effectively from home, even with children and pets underfoot and what tools can support the system. We also discuss and what the future of sales might look like after the pandemic, during which certain trends will likely be accelerated.