In this episode, Ray Sclafani discusses the often-overlooked topic of partner challenges within financial advisory firms. He outlines a five-step playbook for Chief Operating Officers (COOs) to effectively address these issues, emphasizing the importance of proactive communication, data-driven decision-making, and clear policies. The episode highlights the critical role of COOs in maintaining firm culture and performance, and the necessity of addressing conflicts head-on to ensure long-term success.

Key Takeaways 

1. Inaction can lead to significant consequences for firms.
2. Data-driven approaches help in addressing partner issues.
3. Proactive policies are essential for managing partner behavior.
4. Open communication fosters a healthier work environment.
5. Documenting issues is crucial for accountability.

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