Discover the future of startup coaching on the latest episode of 'Tech People'. Join us as we learn about the challenges faced by founders in the startup world and how AI is revolutionising coaching. 

Our special guest, David Orban, CEO of Actioneer, shares insights into the limitations of traditional coaching methods and how AI-driven coaching overcomes these challenges. Explore Actioneer's innovative approach to providing personalised support to founders globally. 

Tune in to explore the exciting future of startup coaching and the transformative role of AI in empowering entrepreneurs to reach their full potential.

In an era where businesses are navigating the challenges of distributed teams, particularly in remote customer support, our focus turns to the landscape of the Asia-Pacific (APAC) region. Renowned for its diverse cultures and languages, managing teams here requires a special set of skills.

Join us for an insightful conversation with George Akle, the Founder and HR Governance Expert at GOVERNHR, as we uncover the lessons learned from steering remote teams in the heart of Asia. From hurdles to effective strategies and essential tools, we'll explore the intricacies of building successful remote customer support operations in this region.

Prepare for a deep dive into the nuances of remote team success!

Ever wondered how technology is transforming with the rise of Web3? Join us on Tech People, where we're delighted to introduce Richard Pasqua, Chief Creative Officer at ARC and host of the Web3 Unpacked Podcast.

Embark on a journey into the transformative realm of Web3. What are the key benefits, growing significance, and exciting developments that shape its future? Explore the cutting-edge technology, where innovation meets empowerment, guided by Richard's expertise.

RICH/ARC/MVMT CONTACT INFO

Arc Website: http://arctai.com

Arc LinkedIn: https://www.linkedin.com/company/arctai/

All MVMT Links: https://linktr.ee/mvmt.media

Medium: https://medium.com/@mvmt.media

MVMT Website: https://mvmt.media

In this episode, we delve into the board of directors' dynamic role in tackling customer issues, differentiating it from the conventional hiring of executives. Our guest, Carle Henry, returns for his second appearance on the show, boasting over 35 years of expertise as VP of Customer Service at Ontrac.

Carle introduces the concept of "PS" (Processes, Policies, Procedures, and People) as the cornerstone for elevating service quality. We explore the alignment of the board's priorities with the mission of service enhancement, highlighting the necessity to address systemic challenges throughout the organisation. Outstanding service extends far beyond customer service teams; it's a company-wide cultural commitment.

Stay tuned to uncover the art of nurturing a customer-centric culture and the pivotal role of board-level engagement.

Join us on Tech People as we look into the complex landscape of expanding business operations to the United States. The path to success is riddled with challenges such as cultural nuances, regulatory complexities, and fierce competition.

In this episode, we're joined by Philip McNamara, the CEO of GetProven, a software company specialising in vendor management for venture capital and private equity firms. Hailing from Ireland, Philip brings his unique insights on conquering the hurdles of entering the U.S. market, from building crucial connections to making strategic decisions.

Discover the knowledge and strategies required to successfully navigate the U.S. market!

Tune in to discover the nuances of psychological safety in the workplace. Why is it vital for employees to feel free to speak up without fear of retribution?

In this episode of 'Tech People,' we discuss the world of workplace psychology with Chantel Wilson Chase, the Director of Quality Analytics and Reporting at Alexion Pharmaceuticals, Inc./ AstraZeneca's Rare Disease Business Unit. We delve into the subtleties of psychological safety and the importance of open communication within organisations. Chantel's diverse background, from handling sensitive survey data to her academic journey into applied sociology, brings a fresh perspective to the discussion.

What does the future of Customer Service hold? What is the potential of AI-driven chat and conversational models?

This week, we have the privilege of hosting Shep Hyken, a renowned expert in the world of Customer Service and Customer Experience. His accolades include being an Award-Winning Keynote Speaker and earning a spot in the Hall of Fame of the National Speakers Association. Shep’s passion for elevating customer service is infectious, and in this episode, he shares his insights and experiences when it comes to creating unforgettable customer experiences.

Listen in to discover the potential of AI-driven chat and conversational models. Explore how AI can streamline operations, elevate customer satisfaction, and address ethical considerations, from boosting efficiency to preserving user privacy.

Explore the customer-centricity in finance on this week’s Tech People Podcast episode! Meet Janis Avila, a true expert in home lending. Learn about its foundations and the vital roles of trust and personal connections. Janis outlines the success pillars for enhancing customer experience as well as shares advice on integrating it into your business culture. Tune in to learn how to align leadership for a brighter future!

Curious about the future of tech and customer success? In this episode of Tech People, we're joined by Sherrod Patching, the Vice President of Customer Success Management at GitLab. She leads a Team that helps customers get the most from their investments.

During our conversation, Sherrod shares how they leverage AI to enhance the software development process, making it more efficient and innovative. Furthermore, she lets us in on how they measure success by focusing on early indicators.

Join us as we discuss the integration of AI and the possibilities of self-service!

In this episode of Tech People, we explore the age-old question of whether to buy, build, or lease software and technology. This week’s guest, Declan Sheehy, who has held COO and CTO roles at firms such as HSBC, Onyx Commodities & Kavi Holdings is an experienced professional in the financial sector. He shares his expertise and insights on this crucial decision-making process.

With over 25 years of experience in operations, sales, and technology, Declan guides us through the factors that should be considered when making software choices. He highlights the importance of aligning software decisions with business goals and explores the benefits and risks associated with each option. 

This episode provides practical advice for navigating the complex landscape of software decision-making in the finance industry, from cost considerations to scalability and vendor management. Join us as we unravel the mysteries of software choices and learn how to leverage technology for success and growth.