Technibble MSP Podcast

In this podcast, I am going to tell you some methods on how to master initial phone-call’s and maximize your chances of turning that phone call into a customer.

Discussion Highlights:

00:25 – Most businesses are too focused on getting clients

00:52 – Right and wrong way on converting phone calls.

01:16 – Really listen to the caller.

02:00 – People want to know they will hire the right person.

02:37 – The opportunity for them to say “No”

03:09 – People with extra questions

03:27 – Tracking your advertising.

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On this show I am talking to Dean Ingraham who owns and runs a business with TWO physical store fronts. We talk about the when its time to setup a storefront, when its time to take on employees and how to train them so they do consistent quality work every time.

We also talk about what marketing works best for him and we go fairly deeply into the business of mobile phone repairs.

Discussion:

00:44 - Starting the business

03:23 - Choosing a location for the storefront

05:41 - Employees and how they were hired

09:50 - Setting up the second storefront location

12:01 - Overseeing two storefronts

13:44 - Software and tools used

19:17 - Marketing the business beyond walk-in customers

26:17 - Appearance is everything

29:20 - Switching to cell phone and tablet repair

33:12 - Stocking cellphone parts

35:09 - Are Mac Repairs worth it?

38:12 - Obtaining premium quality parts

40:23 - Dealing with warranty claims

42:52 - Employee's training in cellphone repair

44:55 - How to handle client's phones that die

48:46 - Managing clients' expectations

50:33 - Looking into Manage Services?

52:55 - Getting the extra money

Your website isn’t just about throwing up some pages and hoping to get some customers. In this episode, learn how to make your website that will convert visitors into paying clients.

Discussion Highlights:<

00:22 - Computer business websites

00:39 - Optimizing your website for conversions

01:25 - Catch visitors' attention with a headline

02:23 - Avoid big blocks of text and use bullet points

03:15 - Call to Action

03:42 - Leaks of the sales funnel

04:00 - Important things about Search Engine Optimization

05:09 - Analyze your website using feedthebot.com

05:26 - Google prefers mobile ready websites

05:47 - Website loading speed is a factor for website ranking

06:36 - Images not optimized for the web

06:48 - Plugin Performance Profiler