Telecom Reseller / Technology Reseller News

“This week we launched what we call the GoTo Contact Center Pro so GoTo Connect which is our UCaaS and CCaaS product family has been a really well regarded reliable product for all your communications needs for mostly small but not so small size companies and on the contact centers side we had a great solution and have a great solution that's supported people up to, you know, probably about a hundred agents and people told us that they loved what we did,” says Peter Mahoney, CMO for GoTo.

GoTo, introduced GoTo Contact Center Pro, a solution that expands its Contact Center as a Service (CCaaS) offerings to medium and large companies. This new offering gives growing businesses a modern, flexible, yet affordable platform which includes omnichannel capabilities, powerful integrations, and unparalleled agent interfaces and access to rich data and deep insights.

Read the story https://telecomreseller.com/2024/03/11/goto-launches-contact-center-pro-bringing-effortless-affordable-and-convenient-ccaas-to-mid-market-and-enterprise-sized-businesses/

Visit www.goto.com

“70% of internet of traffic traverses our network,” says Rob Westervelt, Global Channel Leader of Arelion. Arelion is one of those quiet giants that you have very likely used or experienced, without knowing it. Now, Arelion has appointed Rob Westervelt to build a larger channel. In this short podcast we learn that Arelion, with its large and robust set of offerings is now looking to build a larger channel community and looking to that community to build new relationships with organizations of diverse sizes and verticals. “We are looking to obviously look for enterprise accounts that cross the expand the globe It could be in just North America, or it could across the Globe multi -location deals, mid -size to large enterprise accounts.”

Visit https://www.arelion.com/

Buch is offering his insights at the upcoming conference.

“Cloud Connections is, you know, one of the marquee events in our industry,” says Anand Buch, Chief Strategy Officer and General Manager, Software Division at Crexendo, Inc. Cloud Connections will be held in St. Petersburg, Florida, April 17-19. Anand co-founded NetSapiens in 2002 and serves on the Cloud Communications Alliance (CCA) board. Buch tells us about the panel he will be on, Top Cloud Platforms, Innovations Propelling Cloud Adoption into the Future and reflects on the success of Crexendo Powered By NetSapiens. “We've obviously been in the space for a long time and now we continue to get recognition and the biggest recognition that we get is because of the adoption and the marketplace of our platform over the last several years.”

Visit crexendo.com

Register for the show https://www.cloudcommunications.com/events/cloud-connections-2024

A great fit for the business depending on how you want to engage.

“We're built for service providers to enable them to leverage their brand, which is a huge deal for service providers, to leverage their brand, leverage their carrier network if they like and have an award-winning modern UCaaS integrated CCaaS solution that they can offer to their customers to help grow revenues today,” says Patrick Sheehan, Vice President of Channel Development and Distribution at Intermedia. Intermedia Cloud Communications announced a strategic expansion of its partner program tailored to meet the distinct challenges faced by Service Providers (SPs). The announcement occurred in the run up to Channel Partners.

“Intermedia has been around for a lot of years working with resellers, agents, MSPs, VARs, all types of businesses. So if you're in IT and you're providing any type of solutions we're a great, great fit for the business depending on how you want to engage. We've got an advisor model for those that are more of an agent. They like to sell a service and receive their commission. What's unique about our advisor model, why we don't call it the agent model, is because they're agents who want to have a little bit more control of their guests and they create quotes themselves in a portal and provides a beautiful proposal right out of the mat. They can sell and close that deal and then we'll handle the implementation, the billing and support beyond that. And they can be as involved in that process as they wish. Our reseller model, we call it the core. Customer ownership reseller model enables the VARs and MSPs, those are really wanting to bill and support the customers. We're built for that, which is a great solution for all those types of IT solution providers that really want to own that customer relationship, bill it, get that top line revenue, and set their pricing and their margins and leverage their brand or intermediate's brand.”

Visit https://www.intermedia.com/

A magnet, not a mandate

“We have an opportunity to bring great video technology into the hands of our customers working in conjunction with facilities and with HR departments so that we can truly create a unique employee experience that is desirable that makes them be able to be more productive back in the office than they would be at home, says Brett Harrison, Director, Global Collaboration Channel GTM at Cisco.  In this podcast, recorded last week at Channel Partners, Harrison outlines a broad-based vision for the channel partner community.  The headline is that people will be returning to an office, but a very changed office. Harrison argues that this new office will be, “…a magnet, not a mandate”.

The remaking of the office coincides with the arrival of a visible AI revolution. Harrison argues that AI has been deployed for some time and outlines how Cisco has been using AI in the recent past. Now, with organizations looking to refresh the products and services that in turn will refresh their offices, Harrison sees layers of channel opportunity, with Cisco offering a strong portfolio of products to sell, and new approaches and models for Cisco partners to sell and engage their customers. “If you've been around Cisco a while you probably know this: Cisco does 90 plus percent of our business through partners that's not going to change. We're very loyal to our partners and we couldn't do what we do without them and we're excited about what innovation we're able to bring to our partners and when I talk about partners we're talking about a vast variety of types of partners as well whether that be a traditional VARs, managed service providers, carriers, or the agent channel that we work with.”

Visit www.cisco.com

Establishing a trust framework: “It is what it is because there's just no trust. And so that's actually the topic of conversation I'd like to have with you today is how do we create that trust?” Gerry Christensen will be presenting at the Cloud Connections event this April.

“I would love to see somebody do a study on this, is to figure out, quantitatively speaking, what is the impact of legitimate businesses not being able to reach their customers for a variety of reasons,” says Gerry Christensen, Head of Partnerships and Regulatory Compliance, Caller ID Reputation. A lot of studies have looked at the direct damage fraudulent activity has made. However, what about the cost of lost communication, where the communication attempt was legitimate? “We now have a culture of not answering the phone.”

Recently, while traveling for the ITEXPO in Florida, Gerry and his wife visited a Publix supermarket, where Gerry’s bank decided the use, their card might be a potential fraud. Probably, everyone has had the experience, especially while traveling, of having a normal transaction in place that you’re not normally at, being flagged. But what happened next gets to the heart of the problem. The bank issued a fraud alert text that Gerry did not respond to because the fraud alert text was, itself, determined to be spam by Gerry’s carrier. A live example of how legitimate business transactions are being disrupted by the degradation of basic real rime communications. Adverse call labeling can occur at the wrong time and place, and for the wrong party. “It is, what it is, because there's just no trust. And so that's the topic of conversation I'd like to have with you today is how do we create that trust?”

“How can we get together, as an industry, to provide a variety of solutions that any one of these solutions by themselves would be very helpful but taken together and optimized as a whole would be extremely helpful for enterprise.”

Read more on Caller ID Reputation

Visit www.calleridreputation.com

Private Cloud Opportunity, businesses often have seven technology partners, Millennials are making commercial buying decisions

Jason Byrne of Crexendo gives us his Show Wrap for Channel Partners 2024. Big highlights include: 85% of the world’s data is now on the private cloud, creating a huge private cloud opportunity for the channel partner community. The long held and often repeated channel partner orthodoxy of the ‘trusted advisor’ has been shattered by research showing that businesses of every size typically run with approximately seven key technology partners. The finding doesn’t mean that the aim to be a trusted advisor is incorrect, but rather, everyone needs to be aware that there will be other people in the room. A channel partner is likely to share their customers. A generational shift is now well under way, with oldest millennials now reaching 40, and millennial decision-making power now deciding more business decisions.

Crexendo is a fast-growing company, having recently passed the four million user milestone.

Visit www.crexendo.com

“Connectivity is becoming a critical need.” - Stephen Kowal, CCO of Nextivity

In this podcast, we’re joined by Stephen Kowal, CCO of Nextivity, who discusses the need for private networking solutions and why relying on wi-fi is no longer sufficient. He dives into the 4 pillars of an enterprise wireless strategy and explains the transition from Industry 1.0 to Industry 4.0. He also highlights key market drivers in the private networking industry, describing how modern buildings ultimately block cellular signals as well as highlighting retail use cases that emphasize the need for private networking solutions.

About Nextivity 

Nextivity, Inc. makes the world’s most intelligent, powerful, and easy-to-use cellular, public safety, and private networking coverage solutions that advance connectivity and allow people and businesses to achieve their most ambitious goals. Nextivity solutions include the popular CEL-FI products, which are powered by the proprietary IntelliBoost chip. IntelliBoost uses digital signal-processing to enhance cellular performance in real-time and deliver unbeatable coverage for organizations, homes, and vehicles in over 100 countries. All Nextivity solutions are unconditionally network-safe and used by over 200 mobile network operators globally. Nextivity is headquartered in San Diego, CA, USA. Visit us at nextivityinc.com and follow us on LinkedIn.

In this podcast you will hear from Andrea and Gregory Robel, mother, and son co-owners of VistaNet, a full service, hosted telecommunications business in Asheville, NC. Andrea is truly a rockstar leader as she began her career writing Congressional testimony for the telecom industry before launching VistaNet. Greg is being raised up to one day take the helm. Together they are the dynamic duo that knows how to wow their clients and keep them for life!

https://www.vistanet.co/

In this #podcast you will hear from Jeff Gray, Owner of Netcom, a Veteran owned company and Viirtue, Inc. Reseller Partner. Jeff coined the new catch phrase of the day “Viirtue is not an engine that is running, it’s an engine that is growing”. Learn how Viirtue is helping Jeff be the hero for his existing clients and assisting in attracting new ones. Netcom provides turnkey technology solutions for businesses in #Hawaii, #Washington, #Wisconsin and #Florida.