Telecom Reseller / Technology Reseller News

“We provide a service that's based here in North America that's provided with experts that provide our result in improvement to MPS scores, fulfillment, whether that's sales, whether that's customer service, whether that's collection work,” says Integrated Financial Technologies (IFT) president Tod Chisholm. “And what that does is we can represent your brand with confidence, whether that's scripting, whether that's the tool. And then we can also implement things when there is a disruption, when there is a change, whether the customer satisfaction has taken a turn further down, we can step in and provide services at a higher level that result in better outcomes for you and the customers.”

At this year’s MSP Expo, Todd’s message was that his services represent a simple add on service that MSPs can offer. “We’re a turnkey solution, really. So if you think of a call center operation or a business process outsourcer, which is effectively what our business is, in a modern environment, it's all cloud based, you, without having to understand that business, without having to do the implementation without having to, you can refer our partnership and we bring those services to your clients.”

Visit https://www.iftsolutions.com/

About Integrated Financial Technologies

Integrated Financial Technologies (IFT) is a market leader in delivering efficient, reliable, and secure back-office solutions to companies across North America. Based in Vancouver, IFT's unique combination of deep expertise and robust technology enables the company to provide a multitude of services in sales, collections, reporting, and customer care. IFT's North American-based agents are fully trained in financial services processes and a host of service-related industries, and adhere to strict data privacy and security mandates. Their services enable customers to increase revenue, lower operating costs, and improve customer service-without incurring added overhead. For more information, please visit www.iftsolutions.com.

“People want contact center, people want SMS, people want MMS,” says Sean Breeden of SkySwitch. Adding the things people wan can add complexity, cost, and even transactional friction for MSPs. Sean explains how SkySwitch takes care of the harder bits of that process, such as compliance, so that, “… They can focus on what's important to them and that's growing the business.”

At this year’s MSP Expo, dominated by conversations on security and AI, we learn that one of SkySwitch’s messages was that, with SkySwitch, MSPs can offer solutions that customers need, maintain, and strengthen their customer relationship, and hand of f some of the complexity to Skyswitch. “We've brought on a lot of partners that are no longer want to manage their own switch.”

“It’s never about ripping and replacing… We always say, hey, maybe you add us into your ecosystem and then use us where you deem fit. Sometimes people want vanilla. Sometimes people want chocolate. As long as you have both on the back end, I think that's the key.”

Visit www.skyswitch.com

According to, Tonny Siemons, Business Development Lead, for Enreach, as Covid gave way to a new era in work and communications, the trends were clear: “Predictions are that 26% of the businesses will also start using this collaboration system as a telephony system.” Many companies already are there. Enreach has led the way by enabling their MSPs migrate their customers to Teams, while offering a rich set of solutions to fill all the gaps Teams leaves behind. This in turn gives Enreach MSPs choices that place those same MSPs right at the center of their customer’s future.

Tonny recorded this podcast at this month’s MSP Expo. Enreach is a leading European provider of unified communications (UC), Enreach provides contact technology and integrated telecom services via reselling partners and direct brands that enable the agile organization. Enreach maintains an extensive partner network across Europe.

Visit www.enreach.com

Angela Leavitt

B2B tech marketing boot camp and certification program

“Gartner's predicting that the IT industry, especially services industry is expected to grow 11 to 12 percent this year, which is amazing,” says Angela Leavitt, Founder of Mojenta. According to Angela, companies can gain in this environment by offering, “… the most attractive and the more user friendly and having the least friction in your sales and marketing process. And so that's when I want to help educate, marking people in our industry to be able to create an environment that will attract the right buyer and get them in and help your company grow.”

B2B tech marketing boot camp and certification program

In this podcast, recorded at this month’s MSP Expo, we learn about a new B2B Tech Marketing Bootcamp + Certification program. Angela describes the problem: many people are tasked with marketing but may not have the experience of tools needed. We hear how this very accessible program, closes that gap.

https://www.mojenta.com/b2b-marketing-certification-2024

“It's been a few weeks now since we first announced that the TelcoBridges has offered now our ProSBC session border controller also as service, and this is, we think is really an interesting offering for the MSPs in the industry, because it gives them an opportunity to be able to deploy those valuable session border controller services without the overhead work of having to get trained, and do all the education necessary,” says Alan Percy, CMO at TelcoBridges.

"What it does is it makes the management, installation, configuration, supervision and monitoring of that SBC all our responsibility. And that offloads that work from the MSP. This is a big advantage and a great step forward. Oh, yeah, we think for the MSPs, this solves a lot of the workforce education gap It makes it much, much easier for them.”

TelcoBridges, a leading designer and manufacturer of carrier-grade session border controller software, announced in January availability of their award-winning ProSBC session border controller software as a fully managed service. ProSBC as a service includes a product license subscription, with a bundle of professional service hours to instantiate, configure, integrate, test, and monitor the client’s SBC. The service is billed monthly with incentives for long duration contracts. Benefits include fast deployment, less time training, expert configuration, high reliability, and peace of mind with 24×7 monitoring.

TelcoBridges Announces Availability of ProSBC Session Border Controller as a Service

TelcoBridges Announces Availability of ProSBC Session Border Controller as a Service, Podcast

How does network disaggregation contribute to a more data-rich environment for AI systems?

Richard Brandon

“It's very disruptive,” says Richard Brandon of RtBrick. “It's very disruptive to the established vendors who are who are not so keen on it for obvious reasons. Potentially, well, it will lower costs and is lowering costs, but perhaps more important is that flexibility, the fact that you can mix and match your hardware and software like you've been able to do in computing.” At long last the telecom world is beginning to resemble the rest of the IT world, where people can buy products and sue them in a rich multi-vendor environment, and for many purposes. In this podcast the Brandon describes how network disaggregation will contribute to a more data-rich environment for AI systems, and how network management will change with AI and disaggregation at the forefront.

I recent weeks and at recent shows, a lot of discussion has been held over the potential impact of AI. In this session, Brandon gives us a direct look at how operators leverage AI to improve network planning. Brandon drill down onto how fault detection, and root cause analysis will see AI change the way we identify issues before they impact users. We take a look, under the hood at what this means.

Visit www.rtbrick.com

About RtBrick

RtBrick Inc. has pioneered carrier routing software that runs on off-the-shelf hardware. It has applied the same approach to networks that the huge ‘cloud-natives’ have used to build and operate their web-scale IT services. RtBrick is a privately held company, incorporated in the USA, with staff located in Europe and India.

Related News: https://telecomreseller.com/2023/10/24/rtbrick-partners-with-radisys-to-deliver-turnkey-disaggregated-ip-networks/

“I think one of the most valuable resources that I hope our partners and attendants really subscribe to is the fact that our product team is going to be there on site and they're going to be conducting user interviews,” says Dan Rosenrauch at Viirtue. “And what that means is they're going to be hearing feedback directly from our partners on what they want to see the platform, the direction they want to see the enhancements they want to see.”

In this podcast, Dan discusses Viirtue’s big annual event for their partner community. This will be the second Viirtue Connect. Sessions will help partners learn how to penetrate new verticals. Some interesting Viirtue news is expected as well. Keynote speaker Scott McCain will be there to help people see new opportunities.

Visit www.viirtue.com

“Our methodology changes the paradigm,” says Blake Wetzel who is the CEO of AIQ. “We take the entire universe of the market of a particular service. It could be any of a hundred different categories of types of spend. We identify the market. We narrow the market based on qualifications. customer requirements, but we don't talk price up until the narrowing is done, and at that point then we allow the suppliers to compete, with each other. We create a market condition, we put them in an auction, they are bidding against each other. They see what each other is bidding, the supplier names are controlled, but they will then compete, with each other. What that generates is about 2 .6 times the benefit of traditional procurement models, and by doing it you are getting the best price for the services that you actually can go create.”

In this podcast, recorded at MSP Expo, we learn about a different way to save. As technology moves from fixed capital costs to a subscription “as a service” model, the promised savings is that the customer is buying just what he needs, and typically, just when its needed. But subscription prices might get stuck at the levels they were when first introduced. AIQ creates a market, determines a price, and then delivers an ongoing savings by getting pricing in line with current conditions. The price changes. The level of service remains the same.

“I actually grew up in the channel, adds Blake, regarding his partner program. “The beauty of our program is we built the program as a referral program. They don't need to go learn a bunch of new technology. They don't need to go learn our business. In fact, it's better if they don't. What we want is that they've got a client who meets those criteria that we talked about, who needs to save money. They're having stress on their growth numbers or they're just making an introduction.”

Visit https://www.aiq.co/

Andy Silvey

There continues to be an evolution evolving around Networking 2.0. The technology is so enabling, those that use it deliver solutions that are far superior to existing technology.

Listen to Andy Silvey, CEO of atkrypto.io, as he explains to Don Witt of the Channel Daily News, a TR publication, how their technology is revolutionary. It is distributed with lightweight servers at each endpoint.

Because it is distributed and lightweight, it can run on mobile devices enhancing corporate America’s option for more efficient and secure distributed solutions. When you move to the cloud, you also need to move to the edge.

atkrypto blockchain would be used by enterprise because:

It is immutable:

Cannot be changed.

Cannot be deleted.

Hash mechanism:

Every row in the table has a unique hash identity.

Also has the hash total of its predecessor.

Blockchain is decentralized:

Multiple blockchain servers

Consensus mechanism:

Server Requests consent to add data.

Only when other Servers give consent will additional data be allowed by the requestor.

As a result of the four features above, the atKrypto blockchain is a more resilient and security hardened database than other databases.

For more information, go to: www.atkrypto.io

SuperOps Supports MSPAA

“SuperOps is a future ready unified PSA and RMM for fast growing MSPAA,” says Nancy Henriquez, Head of US Community. “Our product which basically takes all the different components that MSPs use to operate their businesses. And what we've done is bring them all into one platform. No more logging in to multiple different areas to service customers or anything like that. It's all done in one place And then beyond that what we do for the community itself is we're all about educating MSPs So what we see is in order for MSPs to be successful They have to know how to grow their business how to operate efficiently And so we're all about that making sure that we are involved in that way and also supporting MSP With resources and other things through our community platform as well.”

The Ultimate MSP Roadshow

In this short podcast, recorded last week at the MSP Expo, Nancy discusses her organization’s close support for the Managed Service Providers Association of America (MSPAA). In addition to supporting, the MSPAA at the MSP EXPO, we hear about The Ultimate Roadshow, a multiple roadshow event made just for MSPs.

Visit https://supersummit.com/