Telecom Reseller / Technology Reseller News

“Nobody is one size fits all,” says Scott Goodwin, SVP International Market Development Automation. In this special podcast recorded at the Crexendo NetSapiens Platform User Group Meeting, Scott headlines the organization’s API 2.0 which Crexendo sees as key strategic asset in enabling partners to avoid the danger of commoditization. Scott describes 2.0 as a place where a “tapestry” of solutions can be developed and customized. This, and the broad base of various technology partners Crexendo is assembling, means that partners have a larger portfolio and refreshed set of ideas that they can present to customers.

Scott connects the creativity involved in API 2.0 to the company’s wider story of enabling partners to maintain and grow their own brand. Reflecting on his efforts to build Crexendo in markets around the world, he tells us that API 2.0 is part of a larger story of how Crexendo see’s partners shaping solutions and messages in their own, respective, image. “We don’t have an opportunity problem,” says Scott. In addition to organizations deciding to make Crexendo their primary platform offering, we hear that many companies have taken on Crexendo as Plan B, as some of their original or legacy partners change their service or pricing models. “We play well in all markets.”

Visit www.crexendo.com

Crexendo’s NetSapiens Platform Winning Share, Growing Fast, in the Service Provider Market, Podcast: Crexendo Partner Growth Outpaces Industry Growth

Crexendo’s President, and COO, Doug Gaylor, says that Crexendo now serve over 220 licensees and has been adding at a pace of 18 new logos, in 2022 and again in 2023. That’s made Crexendo’s NetSapiens platform the third largest and the fasted growing in the massive US domestic market. In this podcast, recorded at the Crexendo #UGM23, Doug is joined by Jon Brinton, Crexendo's CRO. We learn that as Cisco and Microsoft raised prices, Crexendo gained share, partners and enterprise customers over the course of the years since Crexendo and NetSapiens came together. “As they ignore their customer base, we’ve been getting knocks on the door,” says Doug. The growth has been documented by independent third-party analysts and was visible in the event held this past week in Scottsdale.

Branding: Crexendo Partner Growth Outpaces Industry Growth

Other available platforms seem to have been moving away from enabling partners to brand their services. Doug discusses what he describes as, “a more overt move to WebEx and WebEx calling, with the Cisco brand on it. With our solution its 100% brandable to the customer.” Doug notes that Crexendo serves 3.5 million users around the world all the while enabling their partners to own their customer relationships, develop their own brands and with API 2.0, be able to customize experiences and services to customer needs. Jon notes that most Crexendo licensees are growing faster than the industry is growing. Doug notes that Crexendo is now gaining ground in the international market. Crexendo’s typical licensee is a company that has migrated from a different platform, attracted by the per-use model, and the brand development opportunities.

UCaaS, CCaaS, CPaaS, CX and ease of application

Jon updates us on Crexendo’s commitment to develop new CCaaS and CX experiences and options and we learn how Crexendo is committed to making CPaaS an engine for further partner growth. Crexendo is also taking the approach of creating a large community of ecosystem solution partners who can give licensees a large portfolio of connected technologies to sell.

Visit www.crexendo.com

Crexendo News

“Yealink without a doubt will keep working seamlessly with Crexendo”

“With 3 product lines growing together, I believe That will make Yealink company to the next level,” says Julio Lin, Yealink Channel Sales director for the North America market. Video collaborative terminals and commercial headsets have been added to Yealink’s very popular family of family of phones.  In this podcast, Lin looks at 2024 with optimism for both Yealink and Yealink’s partners, as the company continues the products many cloud communications companies like to sell. We learn that Frost and Sullivan sets Yealink at a 38% market share in global desktop phone segment, while the firm’s decision to go public has helped fund the development of new products to match the needs of hybrid work.

“Yealink phone category basically can cover most of user scenarios for different type of customer. For executives and front desk users we have T5series featured adjustable screen and WIFI Blue tooth embedded, more line-keys and big screen. For cost effective options we have T4 series, for entry level scenarios like public area we provide T3 series with very affordable price but good quality. We also provide Conference phone CP series for meeting space and DECT cordless phones for on-the-go scenario. This quarter we are excited to present two brand new models T34W and T44W, those two models are ideally designed for customer who wants affordable phones but come with color screen and Wi-Fi and Bluetooth. For example, T44W it comes with almost all the features you need but affordable price. which I believe it will be another Yealink best-selling model, perfect fit to combine with T54W as a high & low package to serve the end customer from education, retail or other SMB customer that may need wireless connection,” says Lin.

Recorded at the recent Crexendo NetSapiens Platform User Group Meeting, Lin states, “… Yealink and Crexendo two companies share the same vision. Which is to consistently support our customers with the best possible solutions and services. So, Yealink without a doubt will keep working seamlessly with Crexendo, and jointly make positive change in the industry.”

Visit www.yealink.com

News on Yealink

Is your organization’s caller reputation suffering? Might need a clean up.

“Whether you realize it or not, you have a reputation,” says Gerry Christensen, Head of Caller ID Reputation Partnerships and Expert in Communications Identity and Trust. “And I would say that companies need to be cognizant of the fact that their numbers have issues, that their number need to be cleaned up.” Gerry points out that these issues re typically not the fault of the company but rather the unintended consequences of adverse call labeling that can end up tagging legitimate calls from legitimate organizations, as spam. And to make things worse, an organization can be experiencing this with zero awareness. Meanwhile, that organization’s ability to contact customers, suppliers, vendors, partners, investors, or anyone else, is being degraded. “Some legitimate businesses are being hit by this in the sense that their calls are being labeled when they shouldn’t be.”

In this podcast recorded at the recent Mobile World Congress, Gerry walks us through how Caller ID Reputation helps customers figure out where they are with both a treatment and analytics side. We then learn how there are self-serve SaaS and managed service options. Caller ID Reputation can identify an issue and have that issue mitigated, in very short order, often on the same day.  An organization with issues, that it was not even aware of, in the morning, can have the same issues resolved by the end of the same day. We learn that the service is available and affordable to businesses of all sides.

With over 3.7 million flags identified to date, Caller ID Reputation protects the integrity of businesses by identifying flags across the major carriers, data sources, and mobile call-blocking apps & operating systems, giving a complete view of an organization’s number health. Caller ID Reputation’s health checks of outbound numbers at the geographic, device type, and even carrier level make it the only truly ubiquitous service of its kind in the US and represents the last mile of the call flow, giving businesses control over how they get displayed across the telephony channel. The organization is committed to bringing transparency and visibility to legitimate enterprises with unique technology that increases contact rates, improves brand reputation, and optimizes outbound calling performance. Learn more at calleridreputation.com.

“They tell us what they need, and we listen.”

Jeff Korn, CEO. Crexendo is now the third largest platform. Watch the reel.

“The excitement is palpable,” says Jeff Korn, CEO of Crexendo. Recorded at this week’s Crexendo’s NetSapiens Platform User Group Meeting, Korn provides a brief update on the company’s rising footprint in the space. With 3.5 million users, and the third largest platform, Crexendo has been making incursions into the previously dominant players in the space. “You can call me,” says Korn, offering a hands-on, personal approach to licensee and customer care. In an era when it's often difficult to get basic direct support from some vendors, Korn pledges to be available when needed, noting that this is part of a larger approach to offer personal attention in an environment where some of the competing platforms, in Korn’s view, have made things more challenging for their respective partners.

Crexendo CEO offers hands on leadership

“They tell us what they need, and we listen.” Korn points to the new API 2.0 which enables partners to better build customized solutions to their customer’s needs, or as Korn says, “…put their own touches to the platform.” The development of 2.0 was in direct response to requests from partners, which Korn and his team heard, and then directed resources to build,  in order to meet that specific demand. We learn about the event’s Codefest, where attendees can both teach and learn from each other, an approach that Korn believes helps deliver better outcomes at the customer level. “We’re a service-oriented company.”

Visit www.crexendo.com

Crexendo News

Crexendo CEO offers hands on leadership : podcast below

TransNexus lays out game plan for narrowing robocall flow, Jim Dalton thinks early next year will bring significant improvements, strong partnership with Crexendo

Branded calling is coming. Learn more on this reel.

“Not enough calls have a SHAKEN signature,” says TransNexus CEO Jim Dalton. Was STIR/SHAKEN a failure?  The speed bump to getting more calls to have a SHAKEN signature is TDM. Despite widespread STIR/SHAKEN implementation, TDM still remains in place enough to impact the outcome. Pending the complete retirement of TDM, the problem remains. However, Dalton believes that early in the new year will new solutions to tackle  TDM related issues.

In this podcast, Jim discusses upcoming big changes on the STIR/SHAKEN front and their ongoing support for the Crexendo NetSapiens platform, now the third largest in the US market.

TransNexus is a leader in developing innovative software to manage and protect telecommunications networks. The company has over 25 years’ experience in providing telecom software solutions including toll fraud prevention, robocall mitigation and prevention, TDoS prevention, analytics, routing, billing support, STIR/SHAKEN and SHAKEN certificates.

Visit www.transnexus.com

More on STIR/SHAKEN

Was STIR/SHAKEN a failure

Mahesh Shenoi

“AI and Automation has been a game changer for Telecom sector, and Firstsource has pioneered many real life use cases for Telcos” says Mahesh Shenoi, Vice President of Technology. In this podcast we learn about real world application of AI & Automation implementations by Firstsource. Mahesh discusses a use case that they conceptualized, designed, and implemented adopting impactful API driven automation solution for one of the largest cable, phone, internet, media, and entertainment clients for their technical support and field agents driving extensive savings to the tune of yearly $6 million in savings.

Telecom sector which is an industry where there are low levels of operational agility and inefficient flow of information with higher operational expenses makes it the ripe ecosystem to adopt AI and Automation. The introduction of GenAI has furthered the possibilities of automation where AI helps to accurately structure the inputs needed for an automation solution to work.

Firstsource is a global technology and BPM services company with revenues of ~800MIllion and 25000 associates providing CX, Intelligent Backoffice operations, Digital transformation, IT services and consulting services. It is an Indian stock exchange listed company with operations in 6 countries offering services in BFSI, Healthcare, EdTech and Communications, Media and Tech industries. What makes them unique is the “Design and Operate” approach with the “digital first digital now” mindset.

Firstsource provides solutions across the telecom industry, including digitally enabled customer care, technical support and revenue assurance services.

Visit www.firstsource.com

“Imagine office in a box,” says Dave Finney Director, Global Alliances at HP/Poly. When HP set out to offer a complete solution set for the new hybrid worker, who better than Poly, to match HP’s product set with two more storied brands, bringing with them end points, conference devices, microphones, headsets, and presence that stretches from landing on the moon to putting on innumerable conference table the famed ‘Poly’. In this podcast, Dave connects HP/Poly’s vision of what work environments look like today and the Crexendo ecosystem of the NetSapiens platform. Partners selling Crexendo will find in HP/Poly a place to deliver on customer expectations, whether in a conference room, audio conferencing, video conferencing, working remote and more. Dave also discusses how HP/Poly can help partners win by offering more and better video.

Visit www.poly.com

The White House has been heavily funding federal IT modernization via the Technology Modernization Fund, in which investments are dedicated to building and improving digital services at federal agencies. The federal government needs to have a modern communication system. Whether it’s the VAS or the IRS, real time communications is vital to the success of the mission of many agencies. In this podcast, VP of Enterprise and Government Markets Dave Hogan discusses the scale of and details of a major modernization, now underway in federal network infrastructure. Dave relates these happenings considering significant growth in Ribbon’s Cloud and Edge solution portfolio. We here about the risks of delaying modernization and the upside of going forward. Dave outlines a place for agencies to start the process of network modernization. Don’t miss Dave’s vision of a how an improved federal communications infrastructure posture will look like when reach the mid 2040s.

https://ribboncommunications.com/

“Because our products are open source, our value is us,” says Dave Dickerson, Director of Channel and Ecosystem Partners. In this podcast Dave discusses how CIQ is opening new opportunities for partners and new possibilities for enterprises. CIQ, launched an in-depth training program for Rocky Linux system administrators, earlier this month.

We also discuss a new partner program that changes the way partners work with vendors. “Our value is making you look good,” says Dave. The CIQ Partner Program is designed for resellers and integrators selling to enterprises and government organizations of all sizes that are deploying and managing infrastructure at scale, data-intensive workloads for product development, scientific research, modeling, machine learning, and AI. With the CIQ Partner Program, a powerful ecosystem has been created that unlocks new opportunities and access to resources centered around open-source tools like Rocky Linux, Apptainer, and Warewulf. Partners are supported in delivering IT infrastructure to organizations worldwide with high-performance computing needs that desire stability, seamless compatibility, and cost-effectiveness. Visit our Partner Program page to learn more."

Visit www.ciq.com