Telecom Reseller / Technology Reseller News

Unleash Your Tech Potential

Join Our 3CX and SNOM Training Event in Las Vegas!

Are you a tech enthusiast eager to stay ahead in the fast-evolving world of technology? Look no further! We invite you to a thrilling two-day event filled with cutting-edge training, enlightening Q&A sessions, and valuable networking opportunities. In the heart of Las Vegas, we're bringing you an immersive 3CX and SNOM training experience that's not to be missed.

Event Details:

Date: November 8th and 9th

Time:

- Day 1: 8:00 AM - 5:00 PM (followed by a Cocktail Reception)

- Day 2: 8:00 AM - 5:00 PM

Location: Las Vegas Marriott

Register now

Day 1: Dive into 3CX and Telin Services

8:00 AM: Start your day with a continental breakfast and freshly brewed coffee.

9:00 AM: Get ready for an enlightening journey as we kick off with Basic 3CX Training by industry experts, Chris and Josh.

11:30 AM: Discover the vast range of Telin Services, presented by Zack and Spencer.

12:00 PM: Recharge with a delightful lunch experience where you can "Build Your Own Caesar."

1:00 PM: Gain invaluable insights into SNOM's Company & Product overview, followed by an interactive Q&A session led by Korey.

2:00 PM: Explore the Failover Solution, a crucial aspect of modern telecommunications, with Chris and Josh.

2:30 PM: Dive back into Basic 3CX Training to further enhance your skills, guided by Chris and Josh.

4:30 PM: Put your newfound knowledge to the test with the Basic 3CX Exam.

5:00 PM: Conclude the day's sessions, leaving you energized and wellinformed.

6:00 PM: Unwind and network during the Cocktail Reception, featuring an "Artisan Cheese Table & Open Bar."

Day 2: 3CX Advanced Training and More

8:00 AM: Start your second day right with a delectable "Breakfast by the Bay."

9:00 AM: Gear up for Advanced 3CX Training, taking your expertise to the next level with Chris and Josh.

11:30 AM: Gain insights into the latest Telin Services, setting you up for success with Zack and Spencer.

12:00 PM: Savor the flavors of the "Baja California Buffet" during a delightful lunch break.

1:00 PM: Delve deep into SNOM's Advanced Technical Overview, followed by a comprehensive Q&A session led by Elizabeth.

2:00 PM: Resume Advanced 3CX Training, building on the foundation laid earlier, with Chris and Josh.

4:30 PM: Put your knowledge to the test with the Advanced 3CX Exam.

5:00 PM: Conclude the event, equipped with advanced skills and newfound connections.

Don't miss this exceptional opportunity to empower yourself with the latest knowledge and insights from 3CX and SNOM. Secure your spot today, and get ready for an unforgettable event with Telin.

Register now for free and secure your seat

Last Day to Book: Tuesday, October 17, 2023

Hotel(s) offering your special group rate:

Las Vegas Marriott for 219 USD per night

Book your group rate for Telin Meeting

Be part of the tech revolution - see you there!

In this podcast, Christian Stredicke, CEO and President of Vodia, and Doug Green, Publisher of TR, discuss how in-office and intra-company video calling is making the post-Covid workplace more spontaneous, more human and perhaps even more fun. Christian and Doug discuss how video calling can help build trust in hybrid/remote environments, and how the real-time combination of voice, text and video will ultimately become the new norm for office cultures. "If you think about it," Christian says, "having a video call in your private bedroom would have been unthinkable, but today’s it’s normal, so a lot of things have changed and I believe it will go on." Christian and Doug also discuss the challenge of translating between SIP and WebRTC via a cloud PBX, so everyone in a company can talk to everyone else, no matter their device of choice.

Visit www.vodia.com

In this podcast, Doug Green from Telecom Reseller is in conversation with Craig du Plessis, Vice President of Analytics at CallCabinet, about “How CallCabinet conversation analytics assists businesses identify and manage business risks.”

Cellular mesh architecture solves hard to reach places, without fiber

Watch the reel

“The idea that you could extend your network by a mile or two without having to run a mile or two of fiber for backhaul, is a game changer, says Allen Proithis, CEO of GXC at the MWC Las Vegas. In this podcast, Allen walks us through the argument for private 5G, and the discusses GXC’s GXC's private turnkey 5G solution for #enterprise. An #enterprise #privatenetwork built on a #cellular #mesh architecture, designed for hard-to-reach locations without fiber, allowing for easier and faster deployment, while providing the full coverage and capacity of a #cellularnetwork, wherever power is available. Allen notes that a private 5G network offers better control over data, and better security. “Private cellular is he way to go… When you want control over your data, private cellular shines.

Allen also points to AI as another reason to look to a private network and to look at GXC. “The food for AI is data,” noting how GXC can do a better job delivering that data, securely.

For channel partners looking for a way to participate in the rapidly growing private 5G market, GXC has an active partner program.

Ohio State University

Allen discusses a recent announcement with Ohio State University. GXC has partnered with CNH Industrial (CNH) and The Ohio State University (OSU) to provide robust private cellular network capabilities for the University’s Molly Caren Agricultural Center. The private cellular network will support the Center’s precision farming initiatives through the delivery of seamless data communication across the campus. Located in London, Ohio, OSU’s Molly Caren Agricultural Center encompasses some 2100 acres, serves as the venue for the annual Farm Science Review, and houses a 67-acre conservation area designed for agricultural and natural resource meetings. The Center’s research focuses on digital agriculture including precision farming, guidance systems, GNSS positioning services, and equipment autonomy.

OSU recognized the need for a reliable communications network to facilitate seamless connectivity among sensors, connected field machinery, autonomous vehicles, and other devices to support research activities throughout the Center. This resulted in the collaboration between GXC, CNH, and OSU to connect communications between CNH-provided farming assets at the Center, and to support the University’s participation in the Agricultural Data Coalition (ADC), an initiative focused on empowering farmers to improve outcomes from data collected in the field.

Visit www.gxc.io

podcast below

"GenerativeAI will change the way we think about AI problems, AI capabilities, forever,” says Matt Sanchez, Global Chief Data and AI Officer of Tecnotree Corporation. Matt tells us that he is seeing the AI transformation taking over where the digital transformation, still in progress, leaves off.  In this podcast, Matt talks about the future of #AI and the #telecommunicationsindustry at MWC Las Vegas 2023. He discuses how Generative AI is transforming #industry and creating a rapid innovation cycle. “I think we will be able to bring new services to market faster.”

Watch the reel. 

Tecnotree Corporation is the only full-stack digital business management solution provider for digital service providers. We enable communication service providers to overcome digital barriers and capture the complete value of automation and connectivity. With over 40 years of deep domain knowledge, technical expertise, proven delivery and transformation capability across the globe, the company’s portfolio spans across open-source technology-based agile products and solutions, comprising of a full range of business processes and subscription management for telecom. Our offerings include pre-integrated B2B2X partner ecosystem across gaming, health, education, OTT, and more. “We’re extending our platform,” says Matt, noting how Tecnotree is delivering to customers on all the promise of Generative AI.

In 2022, Tecnotree acquired CognitiveScale (CS), an award-winning AIML platform that enables scalable enterprise AI development and deployment, to further enhance Tecnotree’s AI-enabled total customer experience. Matt formed CognitiveScale and now head up Tecnotree's #AI work.

Digital transformation into the AI transformation

AI News

Listen to the podcast below

Organizations are rapidly investing in AI technologies – in fact, the newly released 2023 CX Landscape Report found that the vast majority of CX and contact center leaders are looking to invest in a range of AI-powered solutions over the next 12 months for CX purposes, including generative AI solutions (43%).

But this begs the question, will AI eventually replace contact center jobs? This concern is perhaps felt most by agents, with Gartner even predicting that investment in generative AI will lead to a 30% reduction in call center agents. But the truth is, AI may never be as smart as humans.

In this episode of the Telecom Reseller Podcast, we connect with CallMiner CTO Jeff Gallino on the top findings from his company’s annual CX Landscape Report, the role of AI in the contact center, and his thoughts on what he calls the ‘super agent’ era.

About CallMiner

CallMiner is the global leader in conversation intelligence to drive business performance improvement. CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on LinkedIn, Twitter and Facebook.

Trevor Francis

CPaaS is designed to provide businesses with the tools to implement communication features into their existing software without having to build them from scratch and can improve SMS and MMS services. CPaaS is being advertised as the new UCaaS, offering new capabilities and easier upkeep. Meanwhile AI is growing in use in the telecom market. However, many carriers don’t quite know where to begin. AI can help telcos identify problems before they occur, and help carriers take proactive steps to prevent outages and provide customers instant assistance. Trevor Francis, Founder and CEO of 46 Labs, has built voice and data networks on four continents, and has multiple decades of experience developing cutting-edge digital transformation solutions for large enterprises and service providers. In this podcast Trevor takes us on an overview of the practical application of these technologies and offers insight on how 46Labs is working with their clients.

46 Labs orchestrates the world’s connectivity™. Powered by the industry leading PeerEdge® Connectivity Fabric and providing the only unified platform to manage global connectivity, 46 Labs enables IT leaders to deliver value and efficiency through its suite of digital infrastructure and business connectivity solutions. Industry innovators in healthcare, telecom, finance, retail, transportation, manufacturing, education, and government rely on 46 Labs to bring together and interconnect the foundational infrastructure that powers their success. Learn more information about 46 Labs at 46labs.com.

CXPA Marks CX Day, A Global CX Celebration, Podcast, Without customers you don’t have revenue

“Without customers you don’t have revenue,” says Patty Soltis of Upwork and of the Florida Network and CXPA. At its core, customer experience, CX, is about the people that make ant business possible: the customers and their experiences, as customers. “It makes perfectly good sense to pay attention to the customer.” In this podcast we learn about a group, CXPA, the global association of CX professionals. Soltis is joined on this podcast by Graham Clark of MCorp.CX and the Florida Network, who tells us about CXPA and how it became the leading organization in the CX community. Also joining the podcast is Mark Daley, a recognized industry leader with decades of telecoms leadership experience, and who recently systematized the sectors of the emerging AI industry.

CX Day 2023, a global day to celebrate the organizations, individuals, and customers. Soltis and Clark walk us through a deeper understanding of CX, from being what Soltis describes as a “shiny object”, to making CX central to corporate culture and what Clark calls as “foundational”: who is the customer, what does the customer want, how is the customer changing? We learn about the centrality of telecom to CX, since connectivity, communication and being understood are central to achieving CX. We learn about how people can walk through the CX door to making their organization more CX centered and how the CXPA offers resources for people at all stages of CX development.

Visit https://www.cxpa.org/home

https://youtu.be/GZurtX6YNIY?si=uAAwflOGsB87UBEz

ICAS is a global leader in IT infrastructure deployment, offering a suite of services, including structured cabling, technology consulting, project management, network infrastructure, security, and surveillance solutions, and more. ICAS serves a diverse client base, including Fortune 500 companies and institutional and municipal entities.

Mirko Notarangelo, Director of Marketing of ICAS, sat down with Doug Green at MWC Las Vegas 2023 to discuss the company’s offerings and to offer some ideas for enterprises navigating deployment of new technologies. We look at best practices and considerations before undertaking moves, adds and changes, either big or modest. We also learn about special indicatives ICAS is offering the education community such as vape detection. We hear about Juno AI a privacy-aware advanced video analytics platform that provides schools and campus administrators with improved awareness of students’ behavior and emotional states to help them better assess student mental health needs, and at times prevent violent or dangerous behaviors. We also hear about the Sely Program.

Visit https://www.icascorp.com/

Consultants might make elaborate claims about cost cutting, but AIQ delivers direct savings, not simply advice on how to save. In this podcast, recorded at MWC Las Vegas 2023, Blake Wetzel, AIQ CEO, describes a highly differentiated set of services that his company provides that begins and ends with enterprises saving large and measurable amounts. Saving IT spend can save IT and other jobs. Money saved can free up money for R&D. Money saved can really help when growth is harder in a slower economic environment.

As time goes by, IT departments literally acquire recurring charges, contracts, and other ongoing monthly costs. Staff and leadership changes, technology adoption, shifts in the way the company operates and uses technology, all occur. A perfectly legitimate and critical service might not have been recently priced to compare to current pricing for the same service or similar services. Other services might have gradually fallen off in use, or the amount of capacity being purchased no longer matches need. AIQ dives deeply into the spend, and even creates markets to discover the real and current price on services being bought. AIQ establishes fair market value for services an enterprise is buying. The initial price might have been market driven at the time, but the AIQ process can determine the current value. We learn how this process has saved one customer $18 million, per year.

Wetzel describes how AIQ has a partner opportunity and can offer partners a highly rewarding and welcomed service, without special training or pre-market investment. Partners can go directly to their customers with a trusted advisor story that will result in substantial savings for the customer.

Visit https://www.aiq.co/