Telecom Reseller / Technology Reseller News

Phonism and Snom Partnership: Phonism Streamlines Configuration of Snom’s M500 DECT Systems and SIP Phones for Zoom Phone Resellers

“Phonism supports the Snom family of devices,” says Steve Lazaridis CEO Phonism. Commenting on a recent joint announcement on Snom’s M500 DECT Systems family, Steve tells us how the Snom-Phonism collaboration empowers distributors of Zoom Video Communications, Inc. globally offered Zoom Phone to have a seamless zero-touch deployment and installation experience for the Snom M500 DECT phone system and other Snom-certified SIP devices.

Marc Magliano, Snom Americas’ Vice President-Channel Business, joins Steve in this podcast, as we learn how the Phonism announcement on the M500 family, adds to a Snom story of opportunity for the channel. Snom, a pioneer in offering a one siloed industry, new choices with SIP, now brings together, “European fit and finish”, a large R&D and manufacturing arm, deep experience in commercial terminals, and now with innovations that save on truck rolls for the channels on products that match user needs in the Zoom era. Zero-touch provisioning and means time savings and labor savings for channels. The DECT capacity, enables channels to navigate user needs in places where installing cable would be expensive and/or awkward.

“You now have the ability to just plug and play a full featured DECT system, and you’re up and running,” says Marc. A process which might have occupied hours or days, is not done in minutes.  Customer experiences are measurably improved. Channel costs and time are reduced. Steve notes that the M500 family is a complete solution set, that meets customers’ needs on desks, walls, and mobility options.

We also learn how the partnership delivers devices that meet user security needs, however they are a deployed.

Visit www.snom.com and www.phonism.com

More Snom News 

Phonism and Snom Partnership

Telin's 3CX hosting service offers big advantages, Podcast: One.Console is really the bread and bitter of Telin

“One.Console is really the bread and bitter of Telin,” Josh Westfall Chief Operating Officer at Telin Systems. “We take all of that frustration of finding the proper channels into one interface so you can walk into a customer site and get everything accomplished that install on one page.” In this podcast, Josh gives us an overview of Telin's 3CX hosting service and how Telin has moved to make things simple and straightforward in enabling partners to offer robust solutions. We explore the Megaport partnership and how that partnership.

improves overall service level and quality. We learn how Telin’s approach is different than hosting by AWS and Google. Hosting your 3CX server with Telin, and your SIP Trunking together can bring savings and more. Josh also tells us on the their advantages over SBC or STUN set ups.

Only Telin’s One.Console offers the innovation of:

A centralized platform that lets you purchase and manage clients’ UCaaS services

An automated purchasing process

Easy-to-access reports that allow you to monitor performance, identify trends and adjust strategies accordingly

Complete visibility into installations, SIP traffic and clients’ UCaaS systems

Easy, on-demand access to the UCaaS information you need, when you need it

“We offer the ability for anybody in this space, MSP, VAR, MSP in a small area, anybody, to really empower themselves utilizing our platform, utilizing our partner success program. You’re not out there on your own.”

Visit https://telin.com/

More on Telin

Aptly named consent farms are aiding fraudsters by tricking consumers into unknowingly consenting to receive robocalls. This ruse often comes in the form of calls or text messages offering fake sales, prizes or job offers. In this podcast, Chris Drake, Senior Vice President at iconectiv, tells us how his company is helping regulators address the problem and enable ways for consumers to receive trusted calls and texts.

“The big issue here is that consent farms are luring people to their websites with fake promises,” says Drake. “They send text messages saying you’ve won a sweepstakes, or you look like the ideal candidate for this job, but these are likely all scams. Even if the lure is not a scam, the consumer has now made it onto many more consent lists than they intended.”

iconecitv is a trusted partner of the communications ecosystem, dedicated to keeping people connected, businesses running and commerce flowing. This includes making sure incoming and outgoing phone calls and messages are verified and identified, and that communications service providers can trust the information in their systems and network, and ultimately, operate as cost effectively and efficiently as possible.

www.iconectiv.com

Begins with KYC register numbers, continues with active management.

“What does it take to get to the next level,” asks Gerry Christensen, Head of Caller ID Reputation Partnerships and Expert in Communications Identity and Trust at Caller ID Reputation. When VoIP was first invented, it did not come with end-to-end caller identification.  The new technology offered what Gerry describes as a blessing and a curse: basically, unlimited cheap calling, but this also meant that the cost speed bump was removed for people calling for less than legitimate reasons. Can we return to the world of fifteen years ago, when people answered the phone? “That’s where Caller Reputation comes in,” says Gerry. “We help ensure that the wanted business calls get through.” In this podcast, we learn how Caller ID Reputation begins with their client registering their phone numbers. “We monitor those numbers. And we manage and we remediate, where necessary.” Gerry explains that their process shows customers on What’s happening, and then answer the question Why.

Dashboard

Caller ID Reputation offers customers a dashboard, proving real time status on numbers in use and offers clients guidance towards best practices. Clients get visibility, sound advice and help, essentially to restoring and maintaining the corporate reputation connected with their numbers and name.

Partner Platform

Gerry also discusses how these services could be a part of a diversified channel partner’s portfolio.

Visit www.calleridreputation.com

SkySwitch UC Client seen as tool to power growth and independence for partners, high level of relationship control

“What it all comes down to is owning the customer relationship,” says Sean Breeden of SkySwitch. In this podcast, Sean looks at the coming year and discusses how his company is helping partners chart their own course, brand their own brand, but with as much support and portfolio diversification as possible. Sean tells us that by avoiding mergers and other changes, SkySwitch is also providing stable benefits and returns for their partners. Sean notes the high level of relationship control, SkySwitch partners have. “We provide Infrastructure as a Service, Software as a Service, onboarding, and ongoing training. Our partners build their recurring income and the margins tend to range from 50 to 70 points.”

Several weeks ago, SkySwitch released a new full-featured UC client which is tightly integrated with the core SkySwitch UCaaS platform and delivers all the features that businesses need to stay connected with their customers and team. The SkySwitch UC client is available for both web and desktop with mobile functionality becoming available by end of year.  The UC Client enables white-label partners to provide rock-solid voice calling with minimal support needed. It also delivers desirable collaboration, presence, contact management, business texting, and optional virtual fax features that are not available with audio-only softphones and provides a superior demo experience to help our resellers win more customer deals. Sean connects this development to the wider SkySwitch story.

Visit https://skyswitch.com/

Spooky season is in full swing, and retailers are already gearing up for the most wonderful time of year. This holiday season, the stakes are higher than ever for businesses to connect with their customers effectively and stand out in the crowd and retailers should be prepared for shoppers to start looking for deals earlier. With hundreds of billions of messages going through its platform each year, reaching more than 70% of the mobile phones across the globe, Infobip, a global cloud communications platform, has uncovered the key to success by reaching consumers in the palm of their hands. Infobip is the world’s most connected customer cloud communications platform - scaling customer communications over SMS, Email, Voice, WhatsApp.

“If you don’t know us, you probably have done business with us, says Ivan Ostojic, Chief Business Officer of Infobip. In this podcast, Ivan offers exclusive insights based on the analysis of over 6 billion interactions that occurred during peak shopping events like Black Friday, Cyber Monday, Diwali, Singles' Day, and Prime Day. We also learn how Infobip’s role in making billions of transactions happen, translates into fresh opportunities for partners and a refreshed approach to thinking about the larger picture of markets and commerce.  Infobip opens the door for partners to make wins on the fastest growing platforms for everything from information to purchases. “Infobip is the pace to be,” says Ivan.

Visit www.infobip.com

ICAS is a global leader in IT infrastructure deployment, offering a suite of services, including structured cabling, technology consulting, project management, network infrastructure, security, and surveillance solutions, and more. ICAS serves a diverse client base, including Fortune 500 companies and institutional and municipal entities. “You’re in good hands,” says Mirko Notarangelo, Director of Marketing of ICAS.

In this podcast we learn about the importance of operating at the best practices and meeting all industry standards.

Mirko offers us a look inside the world of infrastructure and how the best plans can be upended by infrastructure deployment. ICAS makes those investments work by meeting the precise standard and procedures called for.

Visit https://www.icascorp.com/

When, and if, the economy throttles down, or if the sector your firm serves, finds a slower time in 2024, staff trimming will come back in fashion. Fresh from the Big Resignation, still with labor shortages still at hand, the fastest way to cut costs, most CFOs typically think, is to reduce staff. A thousand articles might have been posted abut why this process can be kike taking a stun gun to a company’s culture, but staff cutting could come back.

Blake Wetzel, Chief Executive Officer, AIQ suggests that there might be an alternative.

That alternative could also open partner opportunities too.

In this podcast, Blake describes a process the AIQ takes to corporate IT spending. The idea is not to cut or eliminate the actual needed services or to create a make do, or makeshift program. Instead AIQ goes in and figures out the real, current market price for the services a company is purchasing. Since efficiencies and improvements, often lower costs per unit of service delivered, or changes require less of some services to be purchased, AIQ can find substantial savings. We learn that those savings can be in the millions. That means scores of saved jobs, and a seamless process. The only change are the costs.

We also learn about a new partner program that enables partners to go well beyond the trusted advisor who tells the customer what to buy and into the trusted buyer who offers very measurable saving, without any change in needed services delivered. “With a partner, it’s a win, win, win.” The partner is relieving the customer of a pain point, not selling the customer a new service, and is delivering a big cost savings. All that’s required for a partner is a simple referral.

https://www.aiq.co/

“Customers are eventually going to have one platform for their internal Unified Communications and their external communications, such as contact centers,” says Prasad Krishnamurthy, Senior Vice President Ozonetel. “Today business processes are happening in silos. We break the silos and make it one giant platform for the users.” Prasad adds, “So what we see with the increasing use of AI and Machine Learning, combined with the requirement for omnichannel, digital channels, is a huge potential for the partnership between Crexendo and Ozonetel, actually making a difference in the marketplace.”

Prasad describes Ozonetel as, “…an AI driven, full stack, CX platform.” In this podcast we learn that includes a CPaaS piece and a contact center piece. Adding multiple digital channels enables the contact center to reach customers across a range of social media platforms, as well as voice and text. Putting all this together with Crexendo’s platform, is game changing in the CCaaS market. Significantly this opens new partner opportunities.  Recorded at the recent Crexendo NetSapiens Platform User Group Meeting, Prasad outlines how highly practical applications from AI can now deliver approaches that gives partners distinctive solutions to offer. Prasad tells us that industry watchers believe this represents a $38 billion market.

Visit www.ozonetel.com

“You expect it to work,” says Mathew Matlack, of Ruckus Networks. “Wi-Fi is the fourth utility.” In this podcast, we profile one of the unique stories at the recent Crexendo UGM, with Ruckus. Mathew lays out the larger Ruckus story as both a trusted industry brand and even as a household name. We learn how the company has responded to rising customer expectations for good Wi-Fi and the persistence of many places with poor service. Customers in a public place or a place of business now expect good Wi-Fi just as much as they expect lighting, heat, and cooling. We learn how Wi-Fi 7 changes the possibilities and empowers partners with fresh solutions, especially for customers with challenging infrastructure.

Ruckus Networks is backed by the corporate resources of CommScope, which powers many of the world’s most advanced networks. CommScope provides the hardware, software and services that drive the digital world forward in broadband, enterprise, wired, wireless and cellular technologies. Ruckus Networks is backed by the corporate resources of CommScope, which powers many of the world’s most advanced networks. CommScope provides the hardware, software and services that drive the digital world forward in broadband, enterprise, wired, wireless and cellular technologies.

https://www.ruckusnetworks.com/