Telecom Reseller / Technology Reseller News

“There’s room for everyone,” says Jason Martin, CEO of iotum, reflecting on the changing scene in the cloud communications community. In this podcast for the Cloud Communications Alliance, Martin is joined by iotum’s Vice President of Marketing, Julia Stowell, as we look at the coming decade and year in the cloud. Iotum, is a pioneering member of the CCA. The firm saw the possibilities of WebRTC and developed a conferencing service with a free entry point. In this podcast we learn how the company has approached the new environment of communications by leveraging their technology to create customized communication experiences in major verticals, such as education and healthcare. Stowell discusses her thinking on how the cloud community can offer solutions to enterprise and end users and to other solution providers. Martin outlines how the coming year and decade offer opportunities to take existing technologies to a new level, as for example taking the conference call and reinventing the ATM machine, or the way we shop, learn, work, play, or access healthcare.

Visit www.iotum.com

“Everyone needs safety,” says Pat Scheckel of Singlewire. In this podcast, Scheckel gives us a big view of Singlewire’s flagship product, InformaCast notification software which enables mass communication system. In this podcast, we learn how InformaCast is especially critical in proving an almost instant means of getting out emergency information in the event of an emergency where other methods might not be enough. “Who doesn’t need it,” reflects Scheckel as he describes the many industries and public spaces that need a level of communications that InformaCast delivers. We learn that InformaCast worked on virtually all platforms, prem and cloud.

Learn more www.singlewire.com.

Chakra Devalla, CEO of tekVizion, thinks that the Covid crises greatly sped up the adoption of collaboration platforms. Adoption of Microsoft Teams surged as result. In this podcast, Devalla discusses how tekVizion 360o helps companies adopt and use Microsoft Teams. Devalla describes how tekVizion 360o works and how it improves the process of integration and migration and that companies face on the road to using Teams. He also describes how his product represents an opportunity for the channel and for the CCA community. Devalla describes how people can leverage tekVizion’s know how, knowledge, experience and the platform itself in place of having to basically duplicate their solution on their own. tekVizion works very closely with Microsoft and in fact, validates solutions that can then be noted on Microsoft’s website.

Visit https://www.tekvizion.com

Dano Ybarra, a serial entrepreneur with a billion dollar start up to his credit, speaks to Don Witt of the Channel Daily News, a TR publication about the changing times and the opportunities that emerge as a result of turbulent distressful environment we find ourselves in as a result of COVID-19.

How should leaders of companies and industries manage and maneuver their organizations and employees through these difficult times.

Dano Ybarra

Listen in to hear the advice that Dano provides to help channel partners guide their businesses through 2021.

Find out about the many attractions that will be featured at the Virtual and onsite Canadian Channel Partners this February 23rd & 24th.

A long list of vendors will be available both on site and at the Virtual event.

For more information, go to:

Date: February 23 & 24, 2020

Location: Virtual Event*

Website: https://canadianchannelpartners.com/

Video: https://www.youtube.com/watch?v=JZjv3KDwcSQ&t=8s

(*) Due to the current lockdown restrictions, the onsite component of the event is not available.

by Gary Audin

The pandemic hit business communications hard. Traffic increased dramaticaly. Many unifed communications users and call center agents worked from home stressing the business communications infrastructure and causing significant quality issues.

Ross Williams, Chief Success Officer of Virsae and Gary Audin recorded this EDUcast that provides insight on the impact of the pandemic on customer and user experience in unified communications and contact centers. Ross discusses what Virsae measured with their service by collecting data in a typical month averaging 540+ million calls, 41+ million events, 835,000 channels, and 69,000 call queues. This vast amount of data fed into their machine learning and artificial intelligence engines to deliver detailed reports to their customers.

The customers accessed the reports to learn where the problems occurred and how to mitigate them. During the early part of the pandemic, customers increased their report access by up to 2,474% and from this knowledge were able to improve their operations. Ross also points out that their service provides granular visibility down to the individual agent and user. This is an automated real-time process.

What you will learn in this EDUcast:

The Pandemic’s impact (CX, Compliance, Planning)

Delivering improved outcomes

DevOps in action

Remote agent solutions

Businesses around the world use Virsae’s services to keep their communications systems performing at their best. Their cloud-based platform, Virsae Service Management (VSM), marries big data with AI-based analytics, automation, workflows, reporting, and notifications to keep the technology that underpins customer interactions running flawlessly. www.virsae.com

You can view other Virsae EDUcasts, podcasts, and blogs.

CallTower Webinar Will Help Teams Users, January 21, 11 AM Eastern

Is 2021 the year of Teams? Driven by the needs of completely transformed communications landscape, Microsoft Teams adoption surged in 2020. New Teams users have needs to meet all their goals, and Teams users face complex options. CallTower is stepping up to simplify this journey. On January 21, at 11 AM Eastern, CallTower will host a TR Webinar to help companies navigate these challenges.

In this podcast with William Rubio, Chief Revenue Officer at CallTower, we will learn about why Teams is growing. Rubio outlines what to expect from the adoption process and outlines some of the challenges. Rubio also discusses what we will hear at the upcoming Webinar and more about GCC High for Teams.

William Rubio holds the position of Chief Revenue Officer at CallTower, providing a visionary perspective to the company-wide sales and business development of this organization. He is an innovative executive with a diverse background in both engineering and sales. Through his pioneering approach to the UCaaS sector of the industry, William has anchored CallTower’s position among the industry’s top solution providers. He brings over 25-years of diverse experience in telecommunications, IT, and Cloud.

Learn about the Webinar https://info.calltower.com/tr-making-the-call-on-teams-2021

Visit www.calltower.com

We rarely get involved with the market, but some events cry out for comment.  One such current event that will be evolving over the next several years involves SpaceX and the Starlink network which started with 60 satellites in 2019 and as of August 2020, has reached 653.

Andy Snyder

Andy Snyder, Founder, Manward Press discusses, with Don Witt, of The Channel Daily News, a TR publication, about the impact which would be huge. First, the 5G boom could go bust. We would no longer need short-distance cellular technology. It would be replaced by a connection that goes with us and follows us around.

Who are the players in this market? Elon Musk and Starlink, of course. But there’s also Telesat, Iridium, Amazon and even maybe Apple. Who in the established internet would be most affected? They are all piling into 5G in a big way. If they misstep and satellites beat them to the finish line, they’re in trouble.

Listen in to hear about this developing market.  This market can have a huge upside and is one that needs to be watched.

Andy Snyder is the founder of Manward Press, a premier source of unfiltered, unorthodox views on money and how the economy works. An American author, investor and serial entrepreneur, Andy used his MBA to cut his teeth at an esteemed financial firm with nearly $100 billion in assets under management. In the years that followed he became sought after for his outspoken market commentary.

Andy and his ideas have been featured on Fox News, on countless radio stations, and in numerous print and online outlets. He’s been a keynote speaker and panelist at events all over the world, from four-star ballrooms to Senate hearing rooms, and rubbed shoulders with lawmakers, lobbyists and Washington insiders. He’s had lunch with John McCain... fished with the America’s largest landowner... and even appeared on the Christmas card of one of Hollywood’s top producers.

For more information, go to: https://manwardpress.com/

Is it time to get a new phone?  WAIT – DO NOT TRADE YOUR OLD PHONE IN. SELL IT YOURSELF on the Glyde Marketplace!

The traditional method of purchasing your phone from the phone carrier is changing. You do not have to trade your old phone in and accept 40% to 60% or more below the market value of your phone.

Flavio Mansi

Flavio Mansi, CEO of TessaB, explains to Don Witt of the Channel Daily News, a TR publication, how they are disrupting this decades old channel practice of locking people into expensive long-term contracts while they buy their new phone.

Flavio describes the process which is very straight forward. First it is based on blockchain, so the process is secure and safe. Second, the system will identify your phone, then run diagnostics. A factory reset will be performed and then place the phone on their Glyde Marketplace where it will be matched to a buyer. From there, the blockchain process take over. The money is placed into escrow for the purchase. The phone is then shipped. The money is not provided to the seller until the phone is received and working for the purchaser.

TessaB Corp. is a technology company developing a blockchain platform to solve market inefficiencies in the used mobile phone industry, announced the launch of the Glyde Marketplace (Glyde). Glyde launched this month and is ushering in the future of buying and selling used phones by harnessing new technologies to provide buyers and sellers a higher level of transparency and security, thereby allowing consumers to cut out the many industry middlemen who needlessly drive-up prices.

Their goal is to eliminate inefficiencies and also instill trust between mobile buyers and sellers. The biggest barrier to purchasing a used phone is lack of confidence in the condition of the phone the buyer will receive. That is why they have selected blockchain and other innovative technologies to create a more transparent, secure, and efficient marketplace for used phones.

For more information, go to: https://www.tessab.com/tessab-platform/

Partnership Helps to Meet Massive Demand for Contact Center Modernization at Scale

UJET, the world’s first and only CCaaS 3.0 cloud contact center provider, partners with Telarus, the largest privately-held technology services distributor in the United States. Through this partnership, Telarus will  now be able to leverage UJET’s cloud contact center solutions to further assist innovative global enterprises in unifying their brand experiences and transforming customer journeys to meet the needs of the modern consumer.

Join Vasili Triant, Chief Operating Officer at UJET and Brandon Knight, VP of Business Development for CCaaS at Telarus, on this podcast to discuss the digital transformation of customer service, and how UJET and Telarus combined are solving the challenges contact centers are facing today.  The combination of UJET’s ultra-modern cloud contact center solution with the trusted experience and extensive partner network of Telarus helps tech-forward businesses and industries adopt scalable, reliable, and secure customer service tools to eliminate operational silos and create more intelligent and natural customer interactions.

Visit ujet.cx for more information.

According to Joseph Marion, President of the ASCDI, 2020 was the year that the secondary market became a primary resource for industry and enterprises. The US federal government and the European Union were among the entities to deem the secondary market as essential and vital. In this podcast Todd Bone, Chairman of the ASCDI, joins Marion, as they review an eventful year for the world and for the companies that the ASCDI serves. Bone points out that it was a bad year for new equipment, with supply chains disrupted and installation made more difficult with onsite restrictions. Meanwhile the secondary market products and services available from ASCDI member companies, became a critical and reliable resource for many companies and organizations. ASCDI companies were in stock on products that became unavailable elsewhere.

Marion discusses how the ASCDI reached out to more members and people than ever as seasonal in person meetings were replaced by monthly online gatherings, presentations, and more. The ASCDI took on ITAD, pushing a higher standard for going green. Looking into the future, Bone discusses the circular economy where the vision is to ultimately end waste. In the rising circular economy, once manufactured, a product is repurposed for continuous use. As we peer into 2021, the leaders see their organization as being at the center of a new economic era.

Visit www.ascdi.com