Agent. Private labeling. Build and buy a platform. According to Chief Revenue Officer, White Label Communications, LLC, Jim DeBald, these are the three models that a channel partner can pursue in the UCaaS market. In this second part of a two-part podcast series, we look at the case for white labeling. DeBald takes us on a journey that looks at margin, cost, revenue, and scale of responsibility that comes with each model. The dynamic that DeBald illustrated is that the carrier, that you might resell, can change. Change of ownership, merger, new leadership, and more, can all mean that old bets are off. A critical part of that is understanding who really owns the relationship with the customer. In this podcast we hear about how a channel partner, who might have wanted a stronger tie to the customer, can be reduced to a commission agent status, where carrier’s, “moves, adds and changes”, can later sweep away that connection. “I recommend that at the very least, provide level one support,” says DeBald, as a way of having some control over the relationship. We learn that stepping into a white label level, balances the benefits of owning that relationship, and the equity that comes with that ownership, while not having to go the expense of duplicating carrier level services.

Visit https://www.whitelabelcomm.com/

“We wanted to create a frictionless buying experience,” says Viirtue’s Dan Rosenrauch. Recorded at the ITEXPO Conference, Dan discusses the company’s mobile first approach to design. Since customers are using their phones first, Viirtue designs first for mobile, enabling customers, and partners, to work with Viirtue on the platform they prefer and with the best possible experiences. Reflecting on the company’s recent successes, Dan also reports on the company’s new financial partner to fund Viirtue’s vision of growth and development. Viirtue has also announced a Zoom integration. Dan participated in the Building a Scalable MSP Model panel, moderated by TR’s Doug Green.

Visit www.viirtue.com

Moolah Wireless is targeting the internet’s edge to provide bandwidth and services to people and organizations that need better service and internet access.

Vernell A. Woods III, CEO of Moolah Wireless, speaks to Don Witt of The Channel Daily News, a TR publication and outlines their channel approach.

Vernell A. Woods III

For rural areas, Moolah Wireless provides a free pad for them to use. They also use Moolah Mobiles advertising application that pays them for watching ads. It is a way of getting the technology to the locations and people that need it without their investment requirement. This program is aided by the federal government.

During COVID, they also focused on K-12 and colleges. These were the most impacted during the pandemic and most underserved.

Listen in as Vernell discusses the company’s programs that he obviously loves. He has a real passion for serving rural people and enabling them to achieve higher goals.

About:  The Moolah Mobile Community

At Moolah Mobile they believe that diversity, inclusion and uniqueness are all traits that are essential in creating a strong community. This along with good leadership will result in well-connected teams capable of executing on the highest level. They put their customers first and aim to ensure that each experience is an amazing one for all their customers.

The Merger Between Mobile Devices, Ads and Wallets

Moolah Mobile is changing the mobile landscape by allowing both telcos and users to capitalize on global shift in digital ads while participating in the mobile wallet boom fueling the crypto world.

For more information, go to: https://moolahmobile.com/

According to Jim DeBald, Chief Revenue Officer at White Label Communications, LLC, far too many MSPs offering UCaaS become vendor-locked because they have not planned how to effectively implement basic yet important techniques for deploying UCaaS at the operational and technological levels. Now, more than ever, generating monthly recurring revenue that the MSP “owns” is critical. DeBald thinks that UCaaS is central to building that recurring business revenue. However, in this podcast, DeBald outlines that MSPs struggle with creating a culture where UCaaS is understood as the key place to drive sales through the whole solutions stack. We learn how apparent opportunities and urgent customer needs, such as security, are being left behind or undersold. “It’s hit and miss on the sales side,” add DeBald. We learn how a commission, training, educating, and visioning are all a part of getting people to understand and work the opportunities that are hiding in plain sight for many MSPs. “It’s tying it all together.”

Visit https://www.whitelabelcomm.com/

Laurent Missa, operations support expert at BICS, and Renata Silva of Infovista, join Doug Green of Telecom Reseller to discuss how BICS is collaborating with the whole telco ecosystem to evolve its intelligent communications software. BICS, the leading international communications enabler, has partnered with Infovista, the global leader in network lifecycle automation, to boost its suite of advanced analytics solutions for its telco and enterprise customers. No telco or enterprise can operate as an island today. Only by sharing unique innovations will telcos reduce tech complexity, improve efficiency, and give customers a better experience. The partnership is yet another example in a long list of developments in which BICS has broken down the silos.

Visit www.bics.com and www.infovista.com

“Never has there been a better time to make old work with new”

“I am always interested in something that’s new that can retrofit something that’s legacy,” says Ejaye McComb, Global Director of Technology of SpeechLogix. In this podcast, we talk to SpeechLogix about their XLogix platform and how this platform was “designed from the ground up” to be an all-in-one solution for operators, including the challenges of legacy migration. McComb joins Haitham El-Hanafi, Head of Sales at SpeechLogix on how their company looks forward by not forgetting the huge number of legacy devices and functions that the customers still operate. El-Hanafi tells us that their solution can be deployed quickly and whether that deployment is in response to an unplanned situation or a planned change, SpeechLogix offers operators a path to generate revenue while helping customers with business continuity and migration from legacy platforms. “Never has there been a better time to make old work with new,” adds McComb.

Visit www.speechlogix.com

SMS has excellent response rate.

“It gives you everything you need within the traditional telecom industry,” says Glenn Stansbury of Infobip. Discussing Infobip’s acquisition of Peerless, Glenn gives us a big picture of an integrated company that delivers solutions across the telecom spectrum, from carrier capacities, Teams, and SMS, MMS, OTT as well as video, voice and IVR. The company also has a global verse a national footprint. “It is a more efficient way to engage,” adds Stansbury, noting that AI has been deployed to offer quick responsiveness and more choice. “The days of pure voice are gone,” says Stansbury, making the case for MSPs to partner with a company offering the communications mediums, they want and use. The company’s strong CPaaS background means more innovative possibilities.

Visit www.infobip.com

Enreach well matched for the times

“I think everyone is prepared for anything,” says Stijn Nijhuis, CEO of Enreach. As we near the end of the first quarter of 2023, Nijhuis offers a pensive but optimistic outlook for people in the UC community as people work to manage their company’s and IT teams through a period of change, disruption, challenge but also opportunity. With a focus on Europe, Nijhuis reflects on the rapid shift in Europe’s largest economy from a pre-pandemic dominance of on-prem approaches to an apparent switch to cloud. “We are seeing the beginning of the end of the on-prem market, in Germany”. Meanwhile, “mobile first”, the mobile app, and the softphone have moved from being a nice add on to a central function and use. Along with mobility and cloud, we see the adoption of people seeking a more streamlined set of vendors, more bundled services and, of course, the widening acceptance of hybrid work.

Converged Contact Solutions

In this podcast, we learn how Enreach is well positioned to match the times. Nijhuis drills down into the details of helping take the old call center, contact center model into a robust and secure contact center that enabled agents to work from anywhere, to allow firms of many sizes to take advantage of automation technologies, and making the most of migration to Microsoft Teams and mobility. Looking out over the horizon, we learn about a democratization of technology, and get a glimpse at an economy where small firms can harness enterprise grade solutions, automations, and choices. “We really adapt a level of change at Enreach, not just at the level of our product, but at the level of our organization,” says Nijhuis, reflecting on adopting tools that transform internal governance, decision making and company culture.

Visit www.enreach.com

Today we sit down with Tina Hanley, a fraud consultant with TransUnion, to discuss the tightrope that enterprises must walk for effective authentication measures with a friction-right customer experience and how TransUnion’s TruValidate solutions can help. While authentication solutions are imperative to counteract the rise in sophisticated fraud attacks, excessive false positives can cause businesses to lose $118 billion annually – a figure 75% higher than actual fraud costs. Tina shares insights into TruValidate’s Device-Based Authentication technology, explaining that providing a friction-right experience “becomes a balancing act to show customers that their information is safe and can’t be picked off easily, but not too much that they become frustrated by a time consuming and inconvenient authentication process.” Offering a seamless and invisible experience for customers by recognizing their device as another layer of risk-based authentication, Device-Based Authentication decreases the need for multiple levels of authentication, reducing redundant hoops for both customers and agents to jump through.

To learn more about how TruValidate’s identity, device and behavioral insights help organizations to mitigate fraud risk, visit: https://www.transunion.com/solution/truvalidate.

Time to rethink security and use the internet the way it was intended, as a transport of data. No one should see or have access to your data the way corporate monopolies do today.

Colin Costable

Kevin Nickels

Kevin Nickels and Colin Constable, both co-founders, describe to Don Witt of The Channel Daily News, a TR publication, how mobile and IoT devices alike are locked down securely before any internet activity takes place. The endpoints create their own public and private keys stored on the same device. No central key depository for unscrupulous players to hack. Remember everything is encrypted anyway.  Lots of luck bad guys!

Then, you establish a connection to the desired person or device you want to communicate with on the other end. Once established, you can communicate with everything 256-encrypted. If you go through a Virtual Private Network (VPN), everything is double encrypted where the other end is the only person or device that has the key to decrypt the data.

We are living in a new era that demands a new internet for the protection of the individual, corporate organizations and governmental data. No one should have the right to the data and abuse internet users the way corporate, government organizations and internet hackers currently operate.

Listen in to this insightful discussion on the origins of the company and a mostly 5,000-foot level overview of the technology. If you like it, you may want to visit http://www.Republic.com/atsign and be part of a crowd funding campaign.

About: Hello! We’re Atsign.

We are a team of Internet optimists committed to making the Internet a more human place, where privacy is a fundamental right and everyone owns their data. In a world where now even our things are generating large amounts of data, we created the free, open-source atPlatform allowing developers to easily create privacy-first apps that protect people, and their things, on the Internet. Welcome! And thanks for helping us #FliptheInternet

To find out more, go to:  https://republic.com/atsign or https://atsign.com/