Telecom Reseller / Technology Reseller News

“Silent Breach offers cybersecurity services for MSPs to augment their offer and allow MSPs to sell more cybersecurity services and products”, says Marc Castejon of Silent Breach.

“Things like penetration testing or compliance, like if your customers want to be SOC 2 compliant, ISO compliant. We can help you help your customers by providing these wide-labeled services to augment your offer. And it's a win-win for both of us, MSPs, and customers. For more information, just scan the QR code. More than happy to answer any questions. Thank you very much.”

www.silentbreach.com

Alexandre Isaac, founder of The Repair Academy and Seensys, discusses how his companies are transforming the way businesses repair and recycle IT equipment while promoting sustainability and technical expertise.

The Repair Academy is a training school designed to equip anyone with the skills to repair phones, tablets, and computers. From battery replacements to advanced chip repairs, the academy helps individuals and businesses extend the life of their electronics, reducing e-waste while building valuable technical skills.

Seensys: Sustainable IT Asset Disposal (ITAD)

Synsys specializes in eco-friendly IT asset disposal (ITAD), helping businesses responsibly manage end-of-life computers, mobile devices, and tablets. Their process includes:

Collecting used IT equipment directly from companies

Securely erasing all data before resale

Repairing and refurbishing devices to give them a second life

Reselling them to promote circular economy practices

For businesses looking to upgrade their tech while minimizing environmental impact, Seensys offers a seamless and responsible solution.

Get in Touch

To learn more about device repair training or sustainable IT disposal, visit http://seensys.com/ and https://therepairacademy.com/

#DeviceRepair #ITAD #Sustainability #RefurbishedTech #TelecomReseller

“We're here today, we're talking with MSPs and resellers about why they should embrace unified communications and contact center server as a service and Teams direct routing, to sell to their mostly MSP partner base,” David Ansehl, Vice President of Sales and Marketing for Reinvent Telecom, here at ITEXPO 2025. “There's lots of good margins out there to be had, and we can remove all of the compliance and taxation issues with our new co-planted program.”

Visit www.reinventtelecom.com

"You can do a lot with very little means."

That’s the message Tomas Sjostrom, President of James Moore Technology Services, wants small and midsized businesses to understand when it comes to cybersecurity. In a conversation with Doug Green, publisher of Technology Reseller News, Sjostrom emphasized that protecting against cyber threats doesn’t have to be prohibitively expensive or complex—something many SMEs mistakenly believe.

Speaking at the ITEXPO, Sjostrom outlined the three business lines of James Moore Technology Services: technology services, AI-driven financial reconciliation, and HR consulting. With over 30 years in Florida’s technology sector, the firm has developed a strong focus on business preparedness, particularly for disaster recovery and cybersecurity.

Beyond IT support, James Moore also provides CIO-as-a-Service, helping small businesses develop strategic IT roadmaps without the overhead of a full-time executive. The company works extensively with the government, manufacturing, and healthcare sectors, ensuring that clients have the resilience and security to operate efficiently.

For more information, visit https://lnkd.in/gaMw6ffk

While carriers like AT&T, T-Mobile, and Verizon, along with gateway providers, are already working toward this goal, the FCC warns that if progress stalls, regulations will follow

“The FCC has acknowledged that CNAM is antiquated and is not solving the issue of verified identities for consumers to trust the communication channel,” says Rebekah Johnson of Numeracle. “If the industry doesn’t act, mandates will come.”

The Future of Caller Identity: FCC Signals a Shift

At ITEXPO, Rebekah Johnson joined Technology Reseller News’s Doug Green to discuss the FCC’s latest actions on caller identity verification. With the release of its eighth report and order, the FCC has made it clear: the industry must move beyond outdated CNAM technology and fully embrace STIR/SHAKEN and rich call data to ensure consumers can trust who is calling.

While carriers like AT&T, T-Mobile, and Verizon, along with gateway providers, are already working toward this goal, the FCC warns that if progress stalls, regulations will follow. Enterprises and service providers must prepare now by integrating verified identity solutions before mandates make it a requirement.

We explore:

Why CNAM is no longer enough for caller identity verification.

How businesses can proactively adopt verified identity standards.

The role of Numeracle in helping enterprises and service providers implement secure identity solutions.

Rebekah also highlights a major industry move: T-Mobile has taken the lead in adopting verified identity solutions, with Apple, Motorola, and Samsung ready to support it once carriers enable the data.

Join us as we unpack what this means for enterprises, MSPs, and the future of secure communications.

Learn more at www.numeracle.com or follow Numeracle and Telecom Reseller on LinkedIn for the latest updates.

“The opportunity is to empower businesses with AI-driven call recording and analytics, enabling them to enhance compliance, streamline operations, and gain valuable insights,” says Michael Broderick, ASC Technologies representative. Michael will be presenting a talk: Leveraging AI in Call Recording: Unlocking Compliance and Business Intelligence. The presentation will take place at IT Expo 2025, March 10-12, in Fort Lauderdale, Florida.

“The opportunity lies in capturing extensive call data and leveraging AI to extract actionable insights, whether through compliance monitoring, sentiment analysis, or automated quality management. Organizations handle vast amounts of communication data daily, and AI-driven transcription and categorization have transformed how we utilize this information. We’re seeing AI step in to provide efficiencies that were previously unattainable through manual processes.”

Call recording has long been a critical tool for industries such as financial services, healthcare, and customer service. However, traditional methods required extensive manual effort to review and analyze recordings, creating operational inefficiencies and compliance risks. AI-driven call recording solutions are addressing these challenges by automating transcription, categorization, and compliance monitoring, thereby enabling organizations to operate more effectively.

To maximize the potential of AI-powered call recording, businesses must recognize key drivers and constraints in adoption, ensuring that AI is implemented strategically to enhance—not replace—human roles.

It is also crucial to align AI-driven call recording solutions with industry-specific use cases, addressing compliance, operational efficiencies, and customer experience improvements. This session will explore the following key themes:

The role of AI in transforming call recording and analytics

Enhancing compliance and risk management with AI

Automating quality management for improved customer interactions

Identifying industry-specific use cases for AI-driven call insights

How AI creates efficiencies without eliminating jobs

As AI continues to evolve, its role in business communications will become even more integral, providing organizations with the ability to process, analyze, and act on vast amounts of data in real-time. This session will provide attendees with a roadmap to effectively integrate AI into their call-recording strategies, ensuring compliance, operational efficiency, and a better customer experience.

www.asctechnologies.com

Bill McLean, also known as #PhoneBill at the ITEXPO, introducing UponAi. UponAi is a conversational voice platform that will work on just about any PBX platform.

Visit www.uponai.com

“To sell AIs to SMBs, don't sell them the AI, sell them the benefits,” says Amir Blich, of vcita.

In this podcast, Amir explains that vcita provides a business management solution for SMBs with a unique go-to-market strategy focused on partnerships. The platform is open and white-label, allowing enterprises to integrate their services, enhance revenue streams, and build customer engagement and loyalty.

Amir highlights the importance of AI, not as a standalone product but as a tool to assist businesses by leveraging their specific context and industry knowledge. He emphasizes that AI should be positioned as a means to enhance customer service rather than a replacement for human work.

His key message to the MSP community is the need for differentiation beyond just pricing. He suggests that businesses should focus on branding and value-added services, such as AI-enhanced telephony that records, transcribes, and manages calls intelligently.

Visit www.vcita.com

“The opportunity is to provide businesses with a seamless, carrier-agnostic mobile connectivity solution, enabling flexibility, reliability, and cost efficiency,” says Chris Susalka, representative of SIMO. Chris will be presenting a talk: The Future of Virtual SIM Technology: Transforming Connectivity for Businesses. The presentation will take place at IT Expo 2025, March 10-12, in Fort Lauderdale, Florida.

“The opportunity lies in eliminating the need for physical SIMs and leveraging virtual SIM (vSIM) technology to optimize connectivity. Traditional SIMs require businesses to manage multiple carrier relationships, but with our AWS cloud-based vSIM, we aggregate carriers intelligently, ensuring the best connection without the complexities of direct carrier management. This approach is revolutionizing mobile connectivity across industries.”

Virtual SIM technology is rapidly gaining traction in both consumer and enterprise markets. With the ability to switch carriers dynamically and provide global connectivity without requiring physical SIM cards, vSIMs are proving to be a game-changer. Businesses benefit from streamlined management, cost-effective data plans, and enhanced flexibility, making vSIM an essential component of modern wireless solutions.

To fully capitalize on vSIM technology, businesses must understand key adoption drivers, industry use cases, and the role of intelligent carrier selection in optimizing connectivity.

It is also crucial to align vSIM deployment with specific industry needs, from retail and remote work to enterprise networking and failover solutions. This session will explore the following key themes:

The evolution of virtual SIM technology in enterprise connectivity

How vSIM enhances business resilience with failover and backup solutions

The role of AI-driven carrier selection in optimizing network performance

Key industries benefiting from vSIM, including retail, finance, and remote workforce solutions

Opportunities for MSPs and wholesalers in the vSIM market

As businesses increasingly rely on uninterrupted mobile connectivity, virtual SIM technology is set to play a crucial role in ensuring seamless operations. This session will provide a strategic roadmap for businesses looking to integrate vSIM solutions, unlocking new efficiencies and connectivity opportunities.

www.simo.co

“The new variant of brand of calling, the thing that's kind of in the early stages, is this thing called BCID,” says Gerry Christensen of Caller ID Reputation. “Have you heard about BCID? Not yet. BCID is a term that the CTIA has given to RCD-based brand of calling, which is their rich call data version. That one, rather than relying on out-of-band signaling and a proprietary approach, Instead, it relies on in-band signaling through stir-shaking and a highly open approach. “

In this podcast, recorded at ITEXPO, Gerry looks at the dichotomy of generating revenue with branded calling.

Visit www.calleridreputation.com