Telecom Reseller / Technology Reseller News

The Bright Side of POTS Replacement, TELCLOUD POTS & Shots Podcast, POTS migration isn't just a challenge but a business opportunity

Doug and Jake wrap up this series of foundational episodes by focusing on the opportunities that come with upgrading from POTS lines. Transitioning to next generation POTS line opens doors to innovation and growth, positioning businesses for success in an increasingly connected world. With or without a bit of liquid courage, bold ideas and innovation always pay off in the end. Jake shares how TELCLOUD’s solutions enable resellers to help their clients not just keep up, but lead the way.

Jake highlights that POTS migration isn't just a challenge but a business opportunity, especially with the adoption of modern telecom solutions like:

Fixed Wireless Access (FWA) over 5G, which provides reliable, high-speed connectivity.

Backup Internet Solutions, ensuring uninterrupted service even during power outages.

SD-WAN and VoIP services, which enhance business telecom infrastructure.

Jake emphasizes that resellers should position themselves as full-service providers to meet all customer needs and avoid losing business to competitors. TelCloud supports resellers by offering technical expertise, billing support, and field services to help them become end-to-end telecom providers.

Join us in Part 5 of our ongoing podcast series as we blend industry expertise with a splash of fun – because, like a fine liquor, great conversations are meant to be savored.

Visit www.telcloud.com 

About TELCLOUD

TELCLOUD, the global leader in white-label POTS line replacement, enables channel partners worldwide to grow their businesses with our customizable and scalable Communications Platform as a Service (CPaaS). Exclusively designed for telecommunications providers, resellers, and MSPs, we offer a fully supported backend that seamlessly integrates with existing business infrastructures across global markets. Our no single-point-of-failure approach ensures 99.999% reliability, utilizing a unique redundancy in connectivity, power, and global networks. With a simple setup, streamlined deployment, and wholesale pricing, partners can quickly realize new multiple recurring revenue opportunities, gaining exceptional business value while providing cost-effective savings to their customers.

Jeff Pulver is all about vCons at ITEXPO this week

“vCons provide the memory,” says Jeff Pulver. According to Jeff’s upcoming publication on vCons, Virtualized Conversations are a transformative force in enterprise AI and communications. Jeff believes that much like how VoIP revolutionized voice communication, vCons redefine how conversations are captured, structured, and leveraged as digital assets.

“Imagine dealing with different bots, and every time you're there, it's like 50 first dates. You forget that you were there five minutes ago. The vCon provides the memory layer that keeps track of what's said, when, and where. If you're in a business, an enterprise, you know, vCons can capture not just voice conversations but emails, messages, everything. You have a 360 on what's going on in a relationship with a customer, with an employee, or even in your own company's knowledge base. It's expansive what this power is being unleashed. In the age of AI, vCon is essential, whether you're an MSP, or any type of service provider, for that matter. If you're an engineer. You're building hardware. You're telecom ecosystem. vCon should be on your product roadmap.”

Jeff is at ITEXPO this week. He will be at the ‘Future of Work Strategy – State of the Market Review’ at 10 AM on Tuesday, with Jon Arnold. He will also be available at the Snom booth, during the EXPO.

https://www.vonevolution.com/

“The opportunity is to provide organizations with the most feature-rich, most reliable, most secure mobile communication solutions,” says Elka Popova, Frost & Sullivan Vice President for Connected Work. Elka will be presenting a talk: Reimagining Mobility in Business Communications: Is There a Single Right Approach? The presentation will be at the Cloud Connections 2025, April 14-16, 2025, in St. Petersburg, Florida.

“The opportunity is to integrate existing mobile services and devices with the business communication solutions, with the business communications systems on premises or the business communication services delivered from the cloud, or let's say the UCaaS solution, the cloud PBX. We've been aiming for this kind of integration for years, and the industry as a whole has come up with several approaches. But we haven't been able to get to that fully mobile state in many of the countries.”

Mobile communications have become an integral part of our personal and business lives. However, mobile capabilities are not always integrated with business telephony and UC systems, preventing organizations from maximizing mobility benefits. To capitalize on the opportunity to provide compelling integrated mobile UC solutions to businesses, technology vendors and service providers must acknowledge the key adoption drivers and restraints.

It is also critical to align different mobile UC approaches with the right use cases – by geography, industry, and job function. This session will address the following key issues:

Mobility trends in business communications

Challenges to mobile UC adoption

Advantages and disadvantages of different mobility approaches

Identifying use cases: the low-hanging fruit versus the long-term potential

Success factors for CSPs in mobile UC

Breaking Free from Operational Bottlenecks, TELCLOUD POTS & Shots Podcast, When you go into the POTS line replacement space, you have to deliver the same functionality for these legacy equipment

“The interesting thing about a POTS line is even if the building that the POTS line was in, whether commercial or residential if the power went out, the power was still delivered over the POTS line,” says Jake Jacoby of TELCLOUD. “The power comes from the central office of the telecommunication company. When you go into the POTS line replacement space, you have to deliver the same functionality for  legacy equipment.”

Breaking Free from Operational Bottlenecks

This week, Doug and Jake discuss how relying on outdated POTS lines can hinder operational efficiency. Frequent failures and limited capabilities mean businesses spend more time troubleshooting than innovating. The older they get, the higher the cost—whether it’s POTS lines or fine liquor. Jake highlights how resellers can use modern solutions that eliminate these inefficiencies and future-proof operations.

We look at

What operational challenges do businesses typically face when sticking with aging POTS lines?

How to improve operational efficiency for businesses.

Communication with customers: What are the key message resellers can share with customers about the operational advantages of upgrading their POTS systems.

Join us in Part 4 of our ongoing podcast series as we blend industry expertise with a splash of fun - because, like a fine liquor, great conversations are meant to be savored.

Visit www.telcloud.com 

About TELCLOUD

TELCLOUD, the global leader in white-label POTS line replacement, enables channel partners worldwide to grow their businesses with our customizable and scalable Communications Platform as a Service (CPaaS). Exclusively designed for telecommunications providers, resellers, and MSPs, we offer a fully supported backend that seamlessly integrates with existing business infrastructures across global markets. Our no single-point-of-failure approach ensures 99.999% reliability, utilizing a unique redundancy in connectivity, power, and global networks. With a simple setup, streamlined deployment, and wholesale pricing, partners can quickly realize new multiple recurring revenue opportunities, gaining exceptional business value while providing cost-effective savings to their customers.

The year of vCon, Creo Solutions unwraps solutions that cut across silos and platforms, monetize data, Podcast, Every time we hop on a meeting, we've got Microsoft, CodePilot will give us a readout, or when we call into a contact center, all of your CCaaS platforms today support recording conversations and using that for coaching

“Every time we hop on a meeting, we've got Microsoft, CodePilot will give us a readout, or when we call into a contact center, all of your CCaaS platforms today support recording conversations and using that for coaching,” says Creo Solutions Partner and Co-Founder Robert Galop. “The challenge in the industry has really been all of these are siloed solutions. So if I want to get a picture of what's really happening with my business, what the customer journey looks like all the way from marketing to sales to onboarding and what have you, I've got all of these different systems that I've got to look across. And none of them are consistent in the information that they give me.”

“So what we're really excited about is with vCons.”

In this podcast, we take a look at the excitement.

“Now we can capture conversations in the entire customer journey, everything that the employee is doing to support the customer, and we can capture those in a consistent way across platforms.

And we're looking at very simple licensing models, very simple deployment model. So let me show you show what this what this product is. And I think we'll be able to talk to how service providers can take this to market.” We learn about verticals and applications such as car dealerships.”

Visit us at https://www.creosolutions.tech/.

“I think it's an opportunity for telecom expense managers to take that into the enterprise market with the lessons learned and bring that same kind of reliability that we bring to the aviation industry and the sort of user-friendliness that we've created for our consumer users,” says Sam King, chief revenue officer for GigSky. Sam thinks this a place where people watching IT and telecom spend, can shine but cutting costs, painlessly.

Over the past five years as smartphone manufacturers have integrated embedded SIM cards (eSIM) into their phones, a growing number of fintech firms and credit card companies have begun to embrace the technology to create additional revenue streams and drive customer loyalty. As a result, financial firms are beginning to eat into the market share of traditional telecom companies as customers increasingly look for ways to avoid expensive roaming fees when they travel overseas.

For example, Zolve, an Indian neobank, recently began offering eSIM plans tailored for Indian expats pursuing educational or professional opportunities in the United States. The new service means American telecoms are losing important market growth to foreign fintech firms. VISA has also gotten into the game. The credit card company recently partnered with GigSky to begin offering cardholders complementary and/or discounted eSIMs as part of its core travel benefits in Latin America and Canada, and will soon be rolling out a similar offer in the United States.

“We're a mobile network operator like AT&T, Verizon, Bell TELUS, Vodafone, except that we're data only, and we specialize in providing mobile connectivity around the world we all operate a geo-redundant network, and we provide data in Europe, North America, South America Asia, Australia New Zealand you know pretty much everywhere, says Sam.

The mobile technology company that provides eSIM data plans is about why credit card companies and fintech firms are offering eSIMs to their consumers. “We provide data, to oil and gas workers in the North Sea and in the Gulf of Mexico, as well as to passengers and crew on over 200 of the world's largest cruise ships around the world. You can deal directly with an enterprise end user. If I'm a cruise ship company or a bank or I have some sort of organization where we have people traveling or all sorts of different circumstances, I can talk to you, and you can work with us.

Taking the fear out by curbing the risk of hallucinations

Raymond Pasquale

“At Unified Office, we try to take the fear out of AI by structuring the AI data schemas, to populate fields that are predefined by us,” says Raymond Pasquale, Founder and CEO, Unified Office. “We minimize, greatly minimize, the risk of hallucinations and eliminate what we call grounding, where you have to hire a human being to oversee the output from an AI.”

This last fall, Unified Office announced their new AI-based staff engagement grading application, EngageIQ. EngageIQ helps resellers deliver innovative services to their customers by adding real-time intelligence that elevates the overall customer experience for any business, bringing the business closer to its customers and helping to protect its brand by avoiding poor social media reviews for example. EngageIQ is especially beneficial for vertical markets with multi-unit operations such as restaurants, auto dealerships, and medical practices.  Sometimes referred to as a “secret shopper” program, until now, engagement scoring for all conversations would be almost impossible, but EngageIQ, a rules-based app, grades staff performance for all customer phone conversations.

Unified Office:

Unified Office is a leading communications technology company, constantly innovating to help our MSP resellers and their Small to Medium-sized Business (SMB) customers stay ahead in a rapidly changing world. Our unique Voice Over IP business communications platform is built on the patented Highest Quality Routing Protocol™ (HQRP™) nationwide transmission network, ensuring no missed calls, exceptional call quality, and zero downtime. Unified Office’s patented platform also delivers real-time business analytics and alerts so that customers can monitor and reconfigure their business’s operational workflows in real time from a visual dashboard on any internet-connected device. Key innovations include an AI-powered suite of spoken word, sentiment, engagement, and whisper-coach analytical applications, and other innovative solutions that really go to work for SMBs, so they can focus on running their business, provide exemplary customer service, drive more revenue, and increase employee and operational effectiveness. For more information, visit www.unifiedoffice.com.

What you don’t know might….

“Anybody that's sending a text message from an application should be talking to us,” says Tommy Sheahan, Red Oxygen. In this podcast, Tommy updates us on the Campaign Registry and related issues. Red Oxygen is the world's first application to person messaging. They provide billing, compliance, and delivery of text messages from our off-the-shelf components for Outlook, Gmail, and Excel, or integrating into your ISV platform and provide the same billing, compliance, and delivery.

“It is industry regulation. And with the industry regulation requires anybody who's sending an application two-person message to be registered with this governing body. And this governing body needs to know what your EIN is, or if you're a small business, you're doing a DBA, it's your social security number. What is your website? Or it could even be a Facebook page. What is your opt-out policy? You know, some of these small businesses are cities and counties that don't have it. We can give you a copy of an opt-out policy. Who are you texting? Are you texting customers or existing customers? Are you texting employees? Are you texting shareholders? Who are you texting and why? What is the message content, right? And if you have a URL in there, it better not be a micro URL because that's going to get blocked.”

Red Oxygen is a member of the Cloud Communications Alliance.

Learn more www.redoxygen.com

Even in today’s world, with email and text messaging, a simple phone call is still the main pillar of communication, but outdated telecom infrastructure and poor customer support continue to create problems many businesses have yet to solve. In this podcast, TieTechnology CEO and Co-Founder Jim Eckes discusses how businesses can overcome these challenges and provide optimum CX.

“We’re changing the way businesses operate,” Eckes says. “Our UX-led solutions help businesses turn their phones from a basic hello and goodbye tool into an ROI tool.”

TieTechnology is a premier provider of communication and IT solutions, specializing in VoIP systems, managed IT services, and tailored solutions for small and medium-sized businesses. Founded on the principles of innovation and customer service excellence, TieTechnology empowers businesses to thrive with cutting-edge tools and support.

Clearspan is a service provider for service providers, and we want to make it easy for you to do business for us, says Ross Hubble, Director of Product Management at Clearspan. “We're phone people. We understand customer desires, et cetera. And we want to make products that we want to make meaningful software for our customers that benefit them.”

In early 2024, Microsoft uncoupled MS Teams from the suite of apps included in O365. This means if customers want to add Teams, they must purchase it separately. Then, if they wish to add Unified communications, they must obtain Phone System licensing or Operator connect from Microsoft, which can get expensive when looking at per-user pricing.

Clearspan offers its own purpose-built UC soft client PING. This provides enhanced collaboration functionality above and beyond Teams as the full PING UC suite of features is all fully integrated with our UC Solution Clearspan Cloud. For customers already invested in Teams E5 licensing or heavily leveraging Teams, Clearspan offers a very tight integration between Teams and Clearspan’s Provisioning portal OpEasy which makes Teams provisioning simple.

Visit www.clearspancloud.com