Jessica Jensen is the CMO of LinkedIn, but this conversation goes far beyond platform strategy or social media trends.

In this episode of That’s What I Call Marketing, Jessica joins Conor Byrne for a deep conversation about what modern marketing leadership actually looks like inside one of the world’s biggest technology companies.

From studying Japanese and living in Tokyo, to starting a business during the 2008 financial crisis, to leading global marketing teams across Silicon Valley, Jessica shares the experiences that shaped her approach to marketing, creativity, leadership and growth.

They explore why marketers need a GM mindset, how LinkedIn thinks about trust and brand building, why AI is changing career development, and what separates marketers who stay relevant from those who get left behind.

Jessica also explains:

– Why most marketing messaging is forgettable

– Why marketers should learn finance, product and sales

– How LinkedIn manages global marketing across multiple business units

– Why human networks matter even more in the AI era

– The real tension between global scale and local market needs

– What CMOs actually measure internally

– Why humour and humanity matter in B2B marketing

If you’re a CMO, marketing leader, brand strategist, or someone trying to build a long-term marketing career in the age of AI, this episode is packed with practical insight.

Timestamps

00:00 Intro

02:25 How Jessica accidentally inspired the podcast

03:40 Learning Japanese & living in Tokyo

05:45 Startup failure & “Mama had to go get a job”

07:00 Discovering marketing at Facebook

08:40 Bringing humour into LinkedIn marketing

10:55 The difference between LinkedIn & Indeed

12:30 Why personal brands matter more in AI

13:40 Is organic reach on LinkedIn getting harder?

15:05 Managing complexity as LinkedIn’s CMO

18:00 Running global marketing across 20+ markets

22:05 Breaking down silos inside large organisations

26:20 What Jessica actually measures as a CMO

28:15 Why marketers need a GM mindset

30:20 Why marketers should “wear lots of sweaters”

32:00 Jessica’s warning for marketers ignoring AI

35:20 The skills marketers need in 2026

37:45 What prepared Jessica to become LinkedIn’s CMO

39:00 Final reflections on leadership & humanity

Subscribe for more conversations with the world’s leading CMOs, founders, strategists and creative leaders.

Listen to the podcast:

Spotify: https://open.spotify.com/show/7MXhujDpTzbSRRbyQFgdWp

Acast: https://shows.acast.com/thats-what-i-call-marketing

Follow Conor Byrne on LinkedIn for more marketing analysis and commentary.

Brought to you by Tracksuit

Tracksuit is the always-on brand tracking platform helping marketers understand brand health, measure impact, and make better decisions over time.

👉 https://gotracksuit.com

#Marketing #CMO #LinkedIn #ArtificialIntelligence #BrandStrategy #B2BMarketing #MarketingLeadership #PersonalBrand #FutureOfWork #DigitalMarketing

That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.

Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.

• Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.com
• Connect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/
• If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations.

Hosted on Acast. See acast.com/privacy for more information.

Banking is one of the hardest categories in marketing.

Trust is fragile. Customer expectations are shaped by every app on their phone, not just other banks. And every interaction has the potential to redefine the relationship.

In this episode of That’s What I Call Marketing, Conor Byrne sits down with Laura Lynch, CMO of Bank of Ireland, to explore what it actually means to build a modern banking brand in 2026.

Laura takes us inside Bank of Ireland’s recent brand transformation, including the thinking behind the new “Right With You” platform, the role of customer experience in shaping strategy, and why the bank deliberately avoided category clichés in its latest advertising work.

The conversation also explores:

• Why Laura stepped out of traditional marketing roles before becoming CMO
• How customer trust is rebuilt after the banking crisis
• The balance between AI, personalisation and human connection
• Why marketers can become too focused on attribution and performance metrics
• The challenge of creating distinctive advertising in regulated categories
• How Bank of Ireland uses customer insight, segmentation and CX to shape growth
• The role of leadership, resilience and timing in building a marketing career

Laura also shares the inside story behind Bank of Ireland’s latest campaigns, including the strategic use of humour, movie references, and why every line, casting decision and creative choice was intentionally designed to create distinction.

For marketers working in financial services, regulated industries, or legacy brands navigating change, this is a fascinating look at how modern brand building actually works inside one of Ireland’s most important organisations.

Timestamps:

00:00 – Why trust in banking has to be earned every day

02:00 – Laura Lynch’s path to becoming CMO of Bank of Ireland

06:30 – Leaving traditional marketing to build customer experience capability

10:00 – Going “all in” to land the CMO role

13:00 – Leadership, intensity and avoiding groupthink

16:30 – The reality of leading marketing inside a major bank

18:00 – Rebuilding customer trust after the banking crisis

20:00 – Why banking competition has fundamentally changed

21:30 – Inside Bank of Ireland’s new brand strategy

24:00 – Building “Right With You” with customers and colleagues

27:00 – Why the strategy had to stretch the organisation

29:00 – The making of the new Bank of Ireland advertising

32:00 – Using humour to talk about fraud and financial confidence

35:00 – Creating distinctive work in a regulated category

37:00 – AI, personalisation and the future of marketing teams

39:00 – Why performance marketing alone is not enough

Brought to you by Tracksuit

Tracksuit is the always-on brand tracking platform helping marketers understand brand health, measure impact, and make better decisions over time.

👉 https://gotracksuit.com

Listen / Follow That’s What I Call Marketing:

🎧 Spotify: https://open.spotify.com/show/7MXhujDpTzbSRRbyQFgdWp

📩 Email: [email protected]

Subscribe for weekly conversations with leading marketers.

That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.

Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.

• Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.com
• Connect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/
• If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations.

Hosted on Acast. See acast.com/privacy for more information.

The Singles is back with Tracksuit, taking some of the biggest marketing stories in culture right now and putting them under a bit more pressure using real brand data.

Because the interesting part is rarely just the campaign itself. It is what the campaign reveals about the category, the audience, and the way brands are trying to grow.

In this episode, Conor Byrne is joined by Ed Parkin and Bella Harrison from Tracksuit to explore three very different examples of brands using culture, entertainment, and timing to build relevance.

Lucky Saint shows how alcohol-free beer has moved far beyond Dry January, using Lime Bikes, London culture, run clubs, and moderation trends to position itself as a year-round brand for active urban consumers.

Lego demonstrates why it remains one of the most culturally flexible brands in the world, turning the FIFA World Cup into entertainment before a ball has even been kicked, while continuing to stretch beyond the toy category into fandom, collectibles, and adult audiences.

The conversation then turns to the latest Entertain or Die Report, looking at why entertainment is increasingly becoming a commercial growth strategy rather than just a creative ambition.

The episode also explores:

• Why brands are now competing against Netflix, TikTok, creators, and sport for attention
• The shift from “salesmanship” to “showmanship” in advertising
• Why entertaining brands are outperforming commercially
• What brands like Currys, Compare the Market, Guinness Zero, and Lego are getting right
• How mental availability is built long before purchase moments happen

If you want a deeper understanding of how entertainment, culture, and brand growth connect together, this episode is packed with practical examples and real-world data.

Listen to Paul Feldwick on That's What I Call Marketing here:

Paul Feldwick on That's What I Call Marketing

Read the full Entertain or Die report:

Entertain or Die Report

Find out more about Tracksuit:

Tracksuit

Listen to more episodes of That's What I Call Marketing:

That's What I Call Marketing

Timestamps:

02:06 – Lucky Saint and the rise of moderation culture

03:24 – Why Lucky Saint is so culturally aware

05:05 – Lime Bikes, London culture, and timing

07:08 – The functional drinks category shift

08:45 – Alcohol-free beer becoming mainstream

10:00 – Guinness Zero vs Lucky Saint

11:18 – Winning locally before scaling nationally

13:22 – Brand perception and category positioning

15:00 – Lego and the FIFA World Cup campaign

16:01 – Why Lego works across every demographic

18:22 – Lego’s cultural timing advantage

20:00 – Lego, fandom, and entertainment

21:40 – World Cup advertising and brand competition

22:15 – Entertain or Die explained

24:00 – Why entertainment drives commercial growth

25:35 – Future demand and entertainment

26:17 – Gap hires a Chief Entertainment Officer

27:09 – What makes brands entertaining

29:00 – Brands that entertain us today

31:00 – Why culture matters inside companies

That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.

Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.

• Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.com
• Connect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/
• If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations.

Hosted on Acast. See acast.com/privacy for more information.

We talk about personalisation as if it’s about the person. It isn’t. It’s about prediction.”

That line sits at the centre of this conversation with James Taylor, CEO & Founder of A Particular Audience and once you hear it properly, it’s difficult to go back to how most marketing teams currently think about relevance. Because for years, personalisation has been framed as something close to one-to-one messaging. The idea that if we just had enough data, we could tailor every experience to the individual. It sounds right. It feels intuitive. And yet, in practice, it has largely disappointed.

What James lays out here is a different way of understanding the problem.

• Not who the customer is — but what they are doing.
• Not static segments — but real-time signals.
• Not demographics — but behaviour.

Drawing on his experience building AI-driven recommendation systems used by global retailers, he explains how the most effective ecommerce experiences are not built around people, but around patterns. Around the relationships between products, actions, and intent. Around what millions of other customers have done before you, and what that makes likely next. This fundamentally changes how you think about websites, search, media, and even creativity.

Along the way, the conversation explores why so many early personalisation efforts failed, how Amazon and Netflix approached the problem differently, and why most retailers are still playing catch-up despite having access to the same underlying data.

There’s also a more grounded thread running through it — the reality of AI in practice. Not the version you see in product demos or LinkedIn posts, but the version that still requires constraints, rules, and human oversight. The version that gets things wrong. The version that can be incredibly powerful, but only when properly understood.

For marketers, there’s a useful tension here, on one side, the promise of hyper-relevance and automation, on the other, the discipline required to make it actually work.

This episode sits right in that space.

⏱️ Key Moments:

00:00 – Why “you are not your demographic” changes everything

02:15 – From investment banking to building AI products

08:00 – The real meaning of personalisation (and why it’s been misunderstood)

12:30 – Behaviour vs demographics: what actually drives relevance

18:00 – Building a recommendation engine from scratch

26:00 – Why most retailers still lag behind Amazon

30:00 – How AI is changing marketing teams

34:00 – The limits of AI (and why rules still matter)

36:30 – “Personalisation is just good prediction”

What you’ll take from this episode:

• Why most personalisation strategies fail to deliver
• How recommendation systems actually work in ecommerce
• The difference between explicit and implicit customer signals
• Why demographics are often a poor proxy for behaviour
• How AI should (and shouldn’t) be used in marketing today
• What marketers need to rethink about relevance and experience design

Brought to you by Tracksuit

Tracksuit is the always-on brand tracking platform helping marketers understand brand health, measure impact, and make better decisions over time.

👉 https://gotracksuit.com

Listen / Follow That’s What I Call Marketing:

🎧 Spotify: https://open.spotify.com/show/7MXhujDpTzbSRRbyQFgdWp

📩 Email: [email protected]

Subscribe for weekly conversations with leading marketers.

That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.

Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.

• Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.com
• Connect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/
• If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations.

Hosted on Acast. See acast.com/privacy for more information.

How Brands Should Really Be Planning Christmas Campaigns

What happens when you start planning Christmas… in April?

In this episode of That’s What I Call Marketing, Conor Byrne is joined by Pete Markey (former CMO of Boots, Marketing Week Marketer of the Year) and Leanne Tomasevic (Insights Lead at Electric Twin) to explore how brands should approach Christmas advertising — using real-time synthetic audience insights.

Instead of guessing what consumers want, this episode puts Electric Twin’s platform to the test live, revealing how marketers can simulate audience reactions, test ideas, and sharpen creative briefs months before campaigns go live.

The result is a grounded, practical look at:

• What people actually want from Christmas ads in 2026
• Why emotional storytelling still matters (but needs reframing)
• The role of celebrities, music, and consistency
• How to balance commercial pressure with authenticity
• And how AI-driven research can speed up better decisions

If you’re working on a Christmas campaign, brand strategy, or creative development, this is a genuinely useful watch.

00:00 – The reality of planning Christmas in April

01:10 – What Electric Twin actually does (synthetic audiences explained)

03:00 – Why speed matters in modern marketing decision-making

05:30 – Live demo: Understanding the mood of the nation at Christmas

08:30 – What consumers really want this year (family, realism, restraint)

12:00 – Gifting trends: practicality vs meaningful connection

14:30 – The balance between storytelling and selling

16:00 – What people want from Christmas ads now

18:00 – Should brands use celebrities? (and when it works)

21:00 – The role of consistency (Kevin the Carrot, John Lewis, Coca-Cola)

24:00 – Realism vs escapism in Christmas creative

27:00 – How agencies can use this to build stronger briefs

29:00 – The most memorable Christmas ads and why they last

32:00 – Should brands reuse ads instead of making new ones?

33:00 – Why music is critical to Christmas advertising effectiveness

35:30 – Final thoughts: faster insight, better decisions

• Christmas advertising isn’t about excess — it’s about connection under constraint
• Consumers want authenticity, not performance
• Creative effectiveness improves when insight is iterative, not static
• Consistency often beats novelty in building long-term brand memory
• AI isn’t replacing research — it’s changing how quickly you can think

• Learn more about Electric Twin: https://electrictwin.com
• Listen to more episodes: That’s What I Call Marketing
• Previous episode with Dr. Ben Warner (Synthetic Research deep dive)

That’s What I Call Marketing features conversations with leading marketers, CMOs, and industry thinkers — focused on how marketing actually works in practice.

If you’re working on Christmas 2026 right now, get in touch with Electric Twin

That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.

Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.

• Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.com
• Connect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/
• If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations.

Hosted on Acast. See acast.com/privacy for more information.

The Singles is back with a new line-up from Tracksuit, looking at the marketing stories everyone is talking about In this episode joined by Bella & Ed we take a look at the data behind three very different moments

1. McDonald’s shifts the conversation away from product and towards Gen Z employees, at a time when confidence in job opportunities for young people is low. It could easily have drifted into familiar employer-brand territory, but early signals suggest it is doing something more meaningful, with trust moving among younger audiences in a category where that is not easy to shift.
2. KitKat finds itself at the centre of a global story after 12 tonnes of product are stolen, and instead of containing it, turns it into something participatory. Consumers are actively engaging, brands are joining in, and even a “KitKat” crypto coin spikes by 2000%. Most reactive marketing creates attention. Very little of it changes behaviour. This one starts to.
3. Justin Bieber’s Coachella set works in a different way, stripping everything back and building the performance around YouTube. Nearly 6 million people stream it, and it splits opinion in a way that keeps it moving. It takes something familiar and presents it in a way that forces people to reprocess it, which is often where attention sustains rather than fades.
4. 
   

Along the way, the conversation gets into why authenticity is showing up differently in production, how nostalgia actually works when brands get it right, and why participation is becoming more valuable than passive reach.

05:00 – McDonald’s: trust, Gen Z and employer brand

10:30 – KitKat: heist, participation and brand response

15:50 – Justin Bieber: YouTube, nostalgia and polarisation

20:30 – Nostalgia in advertising and brand memory

25:00 – Always-on tracking and what the data shows

Don't forget to check out the new Entertain or Die report at Tracksuit

COMING SOON - TWICM Training course will launch, stay tuned

That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.

Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.

• Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.com
• Connect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/
• If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations.

Hosted on Acast. See acast.com/privacy for more information.

The first Cannes Sessions episode of That’s What I Call Marketing is here and we kick off the series by interviewing three Irish IAPI Young Lions winner teams heading to Cannes: Darragh Spain and Fardosa Flanagan (Young Marketer, 123.ie/Intact Insurance), Ciara and Niamh (Film, Droga5), and Emily and Rhea (Digital, Omnicom Media). They discuss why they entered, how they tackled the 48-hour brief, research and insight methods, time management, prototyping and AI tools for film, adapting to an older target audience, presentation pressure, reactions to winning, and how they’re preparing for Cannes through past work review, equipment planning, bootcamps, and confidence. The Cannes Sessions are brought to you by The Digital Voice.

These interviews shine a spotlight on their exceptional talents and the creative potential that exists within the next generation of marketing leaders, lets support and celebrate these future leaders as they prepare to bring home some medals from one of the most prestigious events in the marketing world.

01:05 Young Lions Explained

01:40 Meet the Winning Teams

02:43 Darragh and Fardosa Intro

03:19 Cracking the Brief

04:33 Research and Insights

06:55 Teamwork Under Pressure

08:21 Shortlist to Presentation

10:11 Winning the Call

11:29 Preparing for Cannes

12:55 Niamh and Ciara Win

13:35 Film Category Workflow

15:45 Agency Advantage

16:21 Why Enter Young Lions

17:07 Choosing a Category

17:22 Learning Film Skills

18:06 Upskilling With AI

18:52 Planning For Cannes

19:35 Storytelling Edge

21:07 Why Enter Young Lions

22:24 Team Dynamic Under Pressure

24:03 Choosing The Digital Route

24:51 Cracking The Age Group

25:39 Winning Call Reaction

26:42 Cannes Prep And Mindset

Sponsored by The Digital Voice, the amplification agency working with global ad tech and martech brands across press, thought leadership, content, social, events, and creative.

That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.

Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.

• Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.com
• Connect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/
• If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations.

Hosted on Acast. See acast.com/privacy for more information.

Laura Burkhauser, CEO of Descript, explains the surprising truth about what actually grows a product.

Most marketing advice assumes growth comes from better targeting, smarter funnels, or stronger loyalty. Laura sees it differently.

In this episode, we get into what actually drives product growth — and why some of the most widely accepted ideas in marketing and SaaS don’t hold up when you look at real behaviour. From why freemium often fails, to why loyalty doesn’t grow your business (but still matters), to what AI will and won’t change — this is a grounded, operator-level view of how products actually scale.

If you work in marketing, product, or growth, this will likely challenge a few default assumptions.

In this episode, we cover:

• Growth doesn’t come from loyalty — it comes from penetration
• Most freemium models don’t work the way companies think they do
• “Target audiences” often aren’t real, connected communities
• AI will amplify creativity, not replace it
• Customer care is one of the last real competitive advantages

02:00 – What Descript actually is and who it’s for

04:30 – Product vs product marketing: the career fork that shapes everything

07:30 – Why big tech can slow you down (and what startups get right)

10:00 – Moving from product leader to CEO — what actually changes

13:30 – The freemium myth: why it didn’t work the way they expected

15:00 – “Are we dating or not?” — a better model for product growth

16:30 – How products actually get discovered (SEO, content, and reality)

18:00 – Why most “target audiences” aren’t real communities

20:30 – The shift from founder-led to customer-led companies

22:00 – What customers are actually good at telling you (and what they’re not)

24:30 – Why customer care is a competitive advantage (and why most companies cut it)

25:00 – Loyalty isn’t growth — but it might be your moat

26:00 – How to actually achieve penetration in a crowded market

28:00 – The challenge of building a product for “everyone”

30:00 – AI, content, and the future of podcasting — what’s real vs hype

33:00 – Why most AI-generated content won’t work

34:30 – The “Finding Nemo” moment AI still hasn’t had

36:00 – Scaling a company without losing creativity

37:00 – Why “intrepid” might be the most important mindset for modern teams

About Laura Burkhauser

Laura Burkhauser is the CEO of Descript, one of the most widely used platforms for podcasting, video editing, and content creation. She has held senior product leadership roles at companies including Amazon and Twitter, and is known for her product-first approach to growth.

Listen / Watch more episodes:

https://www.thatswhaticallmarketing.com/

Thanks to our partner on this episode the always on brand tracking dashboard Tracksuit

If you enjoyed this, subscribe for more conversations with CMOs, founders, and marketing leaders on how growth actually happens.

That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.

Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.

• Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.com
• Connect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/
• If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations.

Hosted on Acast. See acast.com/privacy for more information.

Inside Saatchi & Saatchi. Sit down with the CEO of one of the most iconic agencies in advertising, a name that carries both weight and expectation, to understand how CEO Claire Hollands leads for today.

This is a conversation about ambition. Not in the abstract, but in how it shows up in the work, in the culture, and in the relationship between agencies and clients.

We get into how Saatchi & Saatchi is positioning itself around growth, why creativity still holds commercial power (even if the industry occasionally forgets it), and how agencies are rethinking their value, from billable hours to business outcomes.

There’s also a clear view on where things are shifting: the role of AI, the reality of pitching, and why agencies need to be more deliberate about the clients they choose.

Running through all of it is leadership, how you make decisions without perfect information, how you build a culture of high challenge and high support, and how you balance legacy with the need to move forward.

What you’ll learn:

• Why agencies need to reposition themselves around growth, not outputs
• How creativity still drives commercial performance and where it gets undervalued
• What actually builds trust between agencies and clients
• Why most pitch processes are flawed and what better looks like
• How to think about agency value, pricing, and remuneration
• The difference between growth brands and transformation brands and why it matters
• What “high challenge, high support” looks like in practice
• How great leaders make decisions without having all the answers
• What AI is changing in agencies and what it isn’t
• Why hiring for attitude and curiosity matters more than experience

Timestamps

00:03:00 – Finding your people in the industry

00:06:00 – Why account management sits at the centre of the agency

00:07:00 – Building trust in client relationships

00:12:00 – How decisions are really made at senior level

00:15:00 – Culture, values, and collective ambition

00:19:00 – High challenge, high support: what it means in practice

00:23:00 – Managing pressure across career and family

00:25:30 – Where the agency world is heading

00:29:30 – The evolving agency model

00:32:00 – The role and reality of pitching

00:33:30 – What needs to change in pitch processes

00:37:30 – Hiring for attitude, not just skill

00:39:00 – What excites Claire about what’s next

About the podcast

That’s What I Call Marketing is a podcast for marketers who care about how brands grow, how advertising works, and how the industry is evolving through conversations with the people shaping it.

That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.

Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.

• Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.com
• Connect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/
• If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations.

Hosted on Acast. See acast.com/privacy for more information.

In this episode of That’s What I Call Marketing, Conor Byrne speaks with Andrew Tindall, Chief Growth Officer at System1, about his new publication/pdf The Creative Dividend. Built using global Effie case study data and creative testing from over 250,000 respondents, the research explores a simple but uncomfortable truth: most advertising fails to deliver profitable growth. Andrew explains why creativity has been undervalued in modern marketing, why many campaigns generate revenue but not profit, and why the industry’s biggest problem may actually be a lack of creative confidence. The conversation also explores the relationship between emotion, distinctiveness, media investment, pricing power and brand growth and what marketers should actually do differently. If you care about marketing effectiveness, advertising creativity, and long-term brand growth, this is a fascinating deep dive.

• Why only 9% of advertising campaigns report profit growth

• The concept of creative confidence

• What the Creative Dividend actually means

• Why distinctiveness beats differentiation

• Why advertising cannot create loyalty

• The link between emotion and profit

• Why many campaigns are designed to fail

• The tension between creative quality and media investment

05:00 What The Creative Dividend is trying to solve

06:32 Why global Effie data matters for marketing effectiveness

07:17 Has creativity been undervalued in advertising?

08:59 The crisis of confidence in marketing creativity

10:16 Why many organisations see creativity as a risk

11:21 The role of the client in protecting great ideas

12:17 Why businesses avoid creative risk

13:00 The shocking statistic: only 9% of campaigns report profit growth

14:17 Are marketers measuring the wrong outcomes?

15:21 The importance of pricing power in marketing

16:45 How creativity enables brands to charge more

19:16 What the “Creative Dividend” actually means

21:00 The four drivers of creative effectiveness

22:00 Why 83% of campaigns are designed to fail

23:06 Why great creative fails without media support

24:16 The power of long-term creative platforms

26:00 Consistency vs freshness in advertising

28:46 What surprised Andrew most in the research

29:07 Why distinctiveness matters more than differentiation

29:48 Why advertising doesn’t create loyalty

30:00 Distinctiveness vs emotion: efficiency vs effectiveness

31:41 Why emotional advertising drives profit

32:44 Why revenue alone isn’t success in marketing

34:00 The debate about gated content in marketing research

39:00 AI, marketing knowledge and the future of learning

• The Creative Dividend (download the pdf): https://system1group.com/the-creative-dividend
• Tracksuit https://www.gotracksuit.com
• That’s What I Call Marketing Podcast https://www.thatswhatIcallmarketing.com
• Green Hat Episode (gated content discussion): https://open.spotify.com/episode/72D5zXtNRzzNgdjYytRQdI?si=r2kbvHU3QqWVh6sM6na7wg OR https://podcasts.apple.com/au/podcast/s3-ep39-the-b2b-power-shift-what-marketers-must-do/id1615415427?i=1000672178838

That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.

Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.

• Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.com
• Connect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/
• If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations.

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