Bhavani Prasad currently serves as a Team Lead on one of Gainsight's Customer Success Consultant teams. In this role, he has a ton of exposure to how different companies are going about implementing their digital customer success strategies. I was excited to interview Bhavani to learn what, from an administrator's perspective is imperative in getting digital cs strategies off the page and into practice.

Bhavani's LinkedIn: https://www.linkedin.com/in/bhavani-prasad-v-1026a2129/

Resources Mentioned in this Episode:

• Book: Customer Success Professional's Handbook by Ashvin Vaidyanathan & Ruben Rebago: https://amzn.to/3Jusxud
• Podcast: Gainsight Game Changer Podcast

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The Digital Customer Success Podcast is hosted by Alex Turkovic

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