Since taking power, the Taliban have cracked down on human rights and deprived Afghan women and girls of fundamental freedoms. The outlook for productive engagement is dim. Yet there may have been a window, in the early months after the fall of the republic, to do things differently. Researcher Ashley Jackson speaks to aid workers and activists involved in direct negotiations with the Taliban as well as representatives from the U.S. and Taliban governments. And she takes a look at two intertwined questions: What might have been done differently then? And what should, or could, be done now?