Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. She and Alex explore how simplifying digital engagement, deploying timely CTAs, and adopting a Scrum mindset can empower teams to drive smarter, scalable customer experiences.

Chapters:

• Complexity, stakeholders, and collaboration  
• Navigating toes and turf wars  
• Building trust through shared strategy  
• Key traits of successful digital leaders  
• What Holly’s clients are asking for now  
• Digital doesn’t have to be daunting  
• Spotify Wrapped vibes for B2B  
• The data dilemma and simple starts  
• Omnichannel kindergarten vs. strategy  
• The art of simple, timely CTAs  
• Scrum mindset for digital execution  
• Staying smart with content and courage  

Enjoy! I know I sure did…

Holly's Linkedin: https://www.linkedin.com/in/hollygoodliffe/

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The Digital Customer Success Podcast is hosted by Alex Turkovic

🎬 This content was edited by Lifetime Value Media.
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