Arvin Merino, the Service Director of Toyota of Seattle and Honda of Seattle, joins us to discuss the remarkable shop culture within their shops. Arvin explains how listening to shop staff, fostering relationships outside of the shop, and placing a stronger emphasis on staffing and selecting individuals with the right personalities have contributed to the overall growth of their shop culture.

(4:29) Arvin’s Journey in Automotive
(12:37) Listening & Communicating with the Team
(28:09) Building Relationships Outside of the Dealership
(37:16) Managing Different Shop Personalities
(52:53) Flexible Scheduling for Techs

Resources:
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About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
[email protected] | 608.716.2122

About Our Guest:
Arvin Merino
Service Director, Toyota of Seattle and Honda of Seattle
[email protected]

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