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Arvin Merino, the Service Director of Toyota of Seattle and Honda of Seattle, joins us to discuss the remarkable shop culture within their shops. Arvin explains how listening to shop staff, fostering relationships outside of the shop, and placing a stronger emphasis on staffing and selecting individuals with the right personalities have contributed to the overall growth of their shop culture.
(4:29) Arvin’s Journey in Automotive
(12:37) Listening & Communicating with the Team
(28:09) Building Relationships Outside of the Dealership
(37:16) Managing Different Shop Personalities
(52:53) Flexible Scheduling for Techs
Resources:
Register for TechMission National Happening November 8th, 2023
WrenchWay Local Chapters
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
[email protected] | 608.716.2122
About Our Guest:
Arvin Merino
Service Director, Toyota of Seattle and Honda of Seattle
[email protected]
Connect with us on social:
By Jay Goninen4.8
2525 ratings
Arvin Merino, the Service Director of Toyota of Seattle and Honda of Seattle, joins us to discuss the remarkable shop culture within their shops. Arvin explains how listening to shop staff, fostering relationships outside of the shop, and placing a stronger emphasis on staffing and selecting individuals with the right personalities have contributed to the overall growth of their shop culture.
(4:29) Arvin’s Journey in Automotive
(12:37) Listening & Communicating with the Team
(28:09) Building Relationships Outside of the Dealership
(37:16) Managing Different Shop Personalities
(52:53) Flexible Scheduling for Techs
Resources:
Register for TechMission National Happening November 8th, 2023
WrenchWay Local Chapters
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
[email protected] | 608.716.2122
About Our Guest:
Arvin Merino
Service Director, Toyota of Seattle and Honda of Seattle
[email protected]
Connect with us on social:

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