Send us a textBuckle up. It’s time for the Wheelhouse to dissect leads and follow-up process.Who should handle leads? How often should you follow-up? Where does AI fit in the process?On today, the longest ever episode of the Wheelhouse, host Daniel Govaer is joined by Jen Suzuki, President of eDealer Solutions, Kyle Mountsier, COO of ASOTU, Don Hall, President of the Virginia Automobile Dealers Association and Michael Wood, General Manager at Checkered Flag Auto Group.Here’s what we cover in ...

Send us a textHyundai will sell its vehicles on Amazon, and it potentially has huge ramifications for the auto industry.Fortunately, the Wheelhouse is here to break it all down. Daniel Govaer welcomes Brian Kramer, EVP of Cars Commerce, Matthew Haiken, Retailer Principal of Prestige Collection Auto Group, and new face Michael Wood, GM at Checkered Flag Auto Group.They cover why we’re here, and how dealers should respond. Plus, can any company introduce something as cutting-edge as the Cybertr...

Send us a textThe retail auto industry has some questions about the EV narrative that’s being spun in the media and pop culture.Are dealers the problem? Is this whole thing a political issue? What do consumers actually want? And how many people actually plug in their plug-in hybrids?No one disagrees that EVs are coming and should come. The question is how do we get there and how do we work together to get there?Our panel this week is full of retail automotive advocates from all sectors. Matth...

Send us a textHere are the things in the retail auto industry that we need to stop sayingDuring today’s episode of the ASOTU Wheelhouse hosted by Daniel Govaer, panelists Liza Borches, Andrew DiFeo and Jen Suzuki talk about the words and phrases that we shouldn’t be using anymore, plus why Taylor Swift and Travis Kielce matter to the auto industry.0:00 Intro and Disclaimer1:56 What are our panelists scared of?3:58 Who on the panel is a Swiftie?5:10 Hertz cutting back on EV investment7:52 Jeep...

Send us a textIt all ties back to the customer and serving them better.On today’s episode of the ASOTU Wheelhouse hosted by Daniel Govaer, we talk about Rivian, BWM, Apple, car listing websites and a customer service survey. But at every conversation, our panelists Paul J Daly, Matthew Haiken, Kyle Mountsier and Jennifer Suzuki find ways to tie it practically back to what is happening in stores with customers every day. Here’s what we talk about on today’s episode:0:00 Intro and Disclaim...

Send us a textMissed ASOTU CON? Don’t worry, we got you.On the first ever live appearance of the ASOTU Wheelhouse hosted by Daniel Govaer, we’re joined by Paul J Daly, Kyle Mountsier, Matthew Haiken, and the amazing Liza Borches graces us with her presence for the first time.Here’s what we cover in today’s episode:0:00 Intro and Disclaimers1:27 Daniel’s look around the industry3:31 The Watch List7:09 F&I Best Practices12:53 Used BEV Retail-ability16:24 A 4 Day Work Week In Auto22:29 The U...

Send us a textLet’s get real practical.Today, we take extra time and care to tie it down for those who work and lead in dealerships as we answer the question: How do you respond to the headwinds you see around you? What is the biggest threat and where’s the biggest opportunity?On this episode of the ASOTU Wheelhouse hosted by Daniel Govaer, we’re joined by panelists Matthew Haiken, Patrick Abad and Jen Suzuki.Here’s what we cover:0:00 Intro and Disclaimer1:36 What Matters Right now7:20 Dealer...

Send us a textMatthew Haiken gets all fired up.Brian Kramer won’t stop interrupting.Patrick Abad seems to welcome companies gleaning data from him.Paul J Daly is still basking in the glow of his “victory” from 3 weeks ago.On today’s episode of the ASOTU Wheelhouse hosted by Daniel Govaer, we have Paul J Daly, Patrick Abad, Brian Kramer and Matthew Haiken on to discuss the growing issues around vehicle privacy and answer the question: do we actually care that cars are stealing our data?Here’s ...

Send us a textShould more OEMs look towards Ferrari for strategy?Our panel seems to think so.On this episode of the ASOTU Wheelhouse with Daniel Govaer, we uncover how Ferrari has turned their customer base younger and what other dealers/OEMS can learn from it. It’s a grab bag Labor Day episode, so we jump all around the map with panelists Paul J Daly, Kyle Mountsier, Jenn Suzuki and Brian Kramer.Here’s what we cover:0:00 Intro2:14 Our Panelist’s Watch List6:52 Rivian’s CEO Mocks ICE Buyers9:...

Send us a textWe aren’t economists, but we do know what dealers can do to be successful.On this week’s edition of the ASOTU Wheelhouse - hosted by Daniel G, we tackle how dealers should approach economic slowdowns, plus why Ford isn’t the same as Porsche.Paul J Daly is still riding high off of last week’s “win,” Patrick Abad wants to hold a book burning, Kyle Mountsier wants to un-train everyone and all of them are astounded that the one and only Jen Suzuki joined the show.Here’s what we cove...