2020 prompted a lot of changes in the way we sell and consume, from our coffees to our sneakers. Research predicts that many of the changes to a traditional retail method are here to stay. So how should you decide which of your changes to keep going forward and which ones to ditch the minute we can ditch the masks? 

Ross and Ben talk to us today about which changes are more likely to stick around and draw in a much younger, tech-savvy demographic. If you're looking to boost your sales and upgrade buyer experiences, this is an episode you won't want to miss.

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