Summary

In this episode of The Daily Groomer, I chat with Ana Carttori, founder of Jazz’s Wonderland. We dive into her remarkable journey from a 13-year modeling career to running a thriving pet care business. Ana shares insights on effective communication, leveraging technology, and her recent business expansion into grooming services. We discuss handling customer dissatisfaction, the importance of building experience, and her innovative marketing strategies. Ana’s passion for dogs and commitment to quality service shines through. Join us for a heartfelt conversation about business growth, adaptability, and keeping clients—and their pets—truly satisfied.

Timestamps

09:43 Business Restructuring: Implementing Set Hours for Better Operations

15:00 Streamlining Operations: How an App Took Jazz's Wonderland to the Next Level

20:45 Enhancing the Client Experience at Jazz’s

24:37 Local Marketing Strategies: Reaching Clients through Magazines and Postcards

28:02 How to Incentivize Customers to Leave Reviews

32:33 Offering 100% Back Guarantees to Strengthen Client Trust

Stay connected with our guest speakers! Follow them on their social media @jazzswonderland. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠The Daily Groomer⁠⁠⁠. Join the pack and be part of ⁠⁠⁠⁠The Daily Groomer Community⁠!