The Boardroom Buzz Pest Control Podcast

By The Boardroom Buzz

What's The Boardroom Buzz Pest Control Podcast about?

The Boardroom Buzz, hosted by Patrick Baldwin and Paul Giannamore, is the go-to resource for cutting-edge insight on strategy, valuation and mergers & acquisitions in the service industry.

Presented by the Potomac Pest Control Group.

Download our free app to listen on your phone

The Boardroom Buzz Pest Control Podcast episodes:

06.27.2024
Episode 177 — Advising From Experience with Attorney Phil Rinehart
Today in the Boardroom, Nick Bartolo and Patrick Baldwin sat down with Phil Rinehart. Phil is a practicing attorney and principal at The Law Offices of Phillip Rinehart. Phil is uniquely suited to provide legal advice as he also has a 20+...
06.20.2024
Episode 176 — Commission Culture: The Power of Production Pay
This week in The Boardroom, Paul, Patrick, and Chase explore the benefits of switching from hourly pay to production commission for technicians. It's not just an incentive but a reward for effort and results, fostering a sense of ownership among...
06.13.2024
Episode 175 — Lessons in Culture & Authenticity with Caleb Fabry
In this episode, we spoke with Caleb Fabry, owner of Town & Country Pest Solutions in Rochester, New York. Caleb discusses the importance of a strong company culture and employee engagement. By using the Culture Index, he aligns team members with...
06.06.2024
Episode 174 — Focus on Joy: Brian Lunsford's Leadership Journey
Brian Lunsford, owner and CEO of Bring the Joy Ventures—the parent company of LunsPro Inspections, Kingfish Pest Control, JoyLights, Fix-it Flamingo, and Jacksonville Real Producers—rejoins The Boardroom Buzz to recount his journey as a business leader. After a successful pest...
05.30.2024
Episode 173 — Chasing Excellence and The Role Mistakes Play
This week in the Boardroom, Paul, Patrick, and Chase discuss building a high-performance business culture by expecting and monitoring mistakes. Transparency is key. When we expect each other to make mistakes and hold each other accountable, we're building a supportive...
05.23.2024
Episode 172 — The Dual Pillars of Trust and Accountability
Paul, Patrick, Nick Bartolo, and Chase Hazelwood discuss the pivotal role that trust plays within teams. While trust is a cornerstone of effective teamwork, we can't forget the importance of accountability. Building trust is a gradual process built by recognizing...
05.16.2024
Episode 171 — From Scarcity to Abundance: The Key to Business Growth with Jared LaJaunie
Explore the fascinating world of pest control with Jared LaJaunie, founder of LaJaunie's Pest Control. From humble beginnings as a one-man operation to scaling up with a team, Jared shared the secrets behind his success. How can we maintain that...
05.09.2024
Episode 170 — Earnouts Unraveled: Navigating Risks, Rewards, and Reputation in M&A
Paul and Patrick break down earnouts, those tricky tools that promise to bridge valuation gaps but often lead to unexpected headaches. Ever wondered why earnouts can be such a gamble? Picture this: a seller with a rock-solid EBITDA track record...
05.02.2024
Episode 169 — Why World-Class Dealmakers Avoid Negotiations
This keynote speech by leading M&A; advisor, Paul Giannamore, was filmed at the AZPPO Great Western Conference in Mesa, Arizona, on March 27, 2024. The presentation revolves around the key decision-making processes in mergers and acquisitions (M&A;), focusing particularly on the...
04.25.2024
Episode 168 — Inside Modern Leadership with Skye LaJaunie
Skye LaJaunie, COO of LaJaunie's Pest Control, joins Paul and Patrick in The Boardroom to dive into the crucial role of company culture in driving business success. There is a huge need for a strong culture built on genuine relationships...
04.18.2024
Episode 167 — Hitting the Brakes on Growth
We always think high growth is the golden ticket. Sure, rapid expansion can be sweet, but have you ever wondered if there's such a thing as too much growth? When should you hit the brakes and focus on other priorities,...
04.11.2024
Episode 166 — Breaking the Bias: In Honor of Daniel Kahneman
Paul and Patrick dive into the intricate world of cognitive biases, drawing insights from Daniel Kahneman's book, Thinking, Fast and Slow. The duo dissected the concept of representativeness bias, which can lead us to make flawed assumptions based on surface-level...
03.28.2024
Episode 165 — Partnership Agreements & Trusts
Paul is getting on the road to double-keynote this year's AZPPO Great Western Conference. But first, Paul takes on a FRAXN client's question, beginning with the vital need to keep partnership agreements and valuations current. Surely, you’ve considered the potential...
03.07.2024
Episode 164 — Paul Answers Listener Questions
Fat Pat and Uncle Paul dive into business expansion strategies and the power of partnerships. Instead of sticking to the traditional 'buy or build' mindset, here's an alternative: forming alliances with established players in new markets. But here's the kicker:...
02.29.2024
Episode 163 — The Wild Life of Mike Hurley
Are you ready for another guest episode? Mike Hurley, the genius behind a thriving wildlife business, Xceptional Wildlife, joins the Boardroom to uncover the secrets to his success. Mike hits home the importance of ironclad processes in business growth. Drawing...
02.22.2024
Episode 162 — Nurturing a High-Performance Culture
Chase Hazelwood, owner of Go-Forth Pest Control, takes us through their remarkable journey from $2 million to an astonishing $25 million empire in just ten years. Curious about his winning formula? It's all about cultivating a high-performance culture. Chase tells...
02.15.2024
Episode 161 — The Rule of Ten
Looking to crack the code of success in the wildlife and pest control sectors? Fat Pat and Seth drop some wisdom on why simplicity is the name of the game for top-performing companies. By starting with a single service and...
02.01.2024
Episode 160 — The Lies We Tell Ourselves
Uncle Paul is preparing his upcoming presentation at Energy by Pest Daily, happening this weekend in Tampa, Florida. But first, he's answering listener questions by uncovering the secret sauce of setting that initial price point. How does anchoring impact negotiations?...
01.25.2024
Episode 159 — The Happiness of Pursuit
Have you ever felt dwarfed by a competitor's size, wondering, "What am I doing wrong?" Uncle Paul goes solo with a few listener questions in hand, and reminds us that size isn't everything; it's about playing the hand you're dealt....
01.18.2024
Episode 158 — Are Your Goals Nothing More Than a Wishlist?
Fat Pat and Uncle Paul kick off the new year at WorkWave's 2024 Beyond Service User Conference and unpack the highlights of Paul's appearance at their panel discussion. "Strategy in 2024" takes center stage. Spoiler alert: it's all about goals and...
01.11.2024
Episode 157 — Scaling: Sales, Service, and SOPs
How much time is needed to train a technician to work independently? What strategies encourage technicians to expand their (non-upselling) sales skills, and is it advisable? Fat Pat and Seth delve into these listener questions and more this week. From...
01.04.2024
Episode 156 — The Cost to Step Aside
As CEO, which tasks can and should be outsourced? Better yet, what about replacing yourself? One listener asks if his involvement affects how much the business’s value. Some buyers might like the owner being less hands-on and having a strong team...
12.14.2023
Episode 155 — Management Matters: Subscription Billing and Price Increases
While Uncle Paul is away, Fat Pat and BroSeth tackle subscription billing and collection exceptions. How long should companies should stick to service once a customer gets behind? Customer communication is a tricky wicket. Who gets price hikes and how do...
12.07.2023
Episode 154 — Short-Term Risks and Long-Term Gains
You asked, we answered. More listener questions are on tap for this week’s Buzz. Starting with rate cuts. A rate cut is rumored. How would it impact M&A;? Uncle Paul breaks down the signal along with the relationship between rate cuts,...
11.30.2023
Episode 153 — Marcus Sheridan on Becoming the Voice of Trust
Marcus Sheridan, keynote speaker on sales, marketing, and building trust, and author of They Ask You Answer, joins Paul and Patrick in the boardroom in an episode on becoming an industry expert through a customer-centric approach. He emphasizes the need...
11.16.2023
Episode 152 — Subordinated Debt: Risk and Reward
Companies can leverage subordinated debt to access capital without relinquishing ownership. Who has done this in the industry and for what purposes? Fat Pat and Uncle Paul chat through the impact of subordinated debt on financial stability along with its...
11.09.2023
Episode 151 — Rob Greer: From Rove Pest COO to Chris Voss co-author
Rob Greer, COO of Rove Pest Control, steps into The Boardroom to chat about co-writing “Empathy and Understanding in Business” with Never Split the Difference author, Chris Voss. Before diving into the importance of empathy and if it’s something to...
11.02.2023
Episode 150 — Reactions from Rentokil and Rollins Reporting
At PestWorld, both Uncle Paul and Fat Pat had firsthand experiences that reinforced the notion of a younger and more sophisticated pest control industry. With Rentokil facing expectations of slower growth during the integration process, it's clear that the industry...
10.26.2023
POTOMAC TV: Live from PestWorld 2023
The time is now, if you haven't already subscribed to POTOMAC TV. Live from the exhibitor floor at PestWorld in Hawaii, Dylan Seals created a first of its kind studio, while Paul G and guests took the stage. Check out this...
10.12.2023
Episode 149 — Ritz-Carlton Service at Courtyard Pricing
You remember those days of taking on every customer request as you were getting started. The only thing standard was saying ‘yes’ to get the job. It’s time to scale back to scale up in this chat about standardizing your...
10.05.2023
Episode 148 — Jason Cupp: The Kolbe Index, Jerry Springer, and a Mexican Intervention
You heard Jonathan Pototschnik give Jason Cupp props as a peer and consultant during his time leading ServiceAutopilot. Step on into The Boardroom this week to hear how Jason Cupp grew roots in landscape to later emerge as a Kolbe...
09.28.2023
Episode 147 — Succession Planning: Compensation and Communication
Succession planning can be tricky. Family businesses often have both ownership and management roles mixed up together. Why is it so important to separate these two aspects when planning for the future of a family business? You know The Tax Man...
09.21.2023
Episode 146 — Urban Invasion: Market Share and Labor Unions
Is there a specific draw for acquirers when it comes to regions with higher population density? As businesses expand into urban, suburban, and rural markets, the strategies and service offerings spread out. How could a move towards urban areas influence...
09.14.2023
Episode 145 — M&A 103: A Three-Way Merger
‘Merge my business? … Are you suggesting that I work with my competitors?’ Maybe. Paul and Fat Pat respond to a question about mergers from FRAXN’s recent Moneyball event. Step on in to hear if the “juice is worth the squeeze”....
09.07.2023
Episode 144 — Holding Managers Accountable for Accounting
You expect your managers to make well-informed decisions to benefit your company, but do they have a good grasp of financial concepts? It's important to question whether they truly understand the impact of their choices on your company's finances. Have...
08.31.2023
Episode 143 — Nick Bartolo: Not Your Typical Wealth Advisor
Definitely qualified (CFA, CPA, MBA) and without the typical cookie cutter approach, Nick Bartolo of Essential Partners, steps into The Boardroom to chat through the world of wealth management. More than just diversifying assets and ensuring performance, Nick introduces a...
08.24.2023
Episode 142 — The High-Stakes Home Game: Consumer Fears & Private Equity
More customers are pushing back on price hikes while new demand softens. Increased credit card defaults and car foreclosures further the evidence on consumers’ financial struggles. Have you seen the same trends in your business? The pest control sector has observed...
08.17.2023
Episode 141 — More Than a Lawn Care Millionaire with Jonathan Pototschnik
Lawn Care Millionaire Jonathan Pototschnik gets candid about difficult decisions and focus on his way into, during, and out of Service Autopilot. How did pre-Fat Pat’s Pest Fat Pat find himself on the lawn-centric SA platform many moons ago? From multi-state...
08.10.2023
Episode 140 — Food Safety and Pest Control Intersect with PSSI’s Paul Lambert
Step on into The Boardroom to hear from PSSI’s VP of Strategic Development, Paul Lambert. As a leading food safety company, PSSI is responsible for opening more than half of the food production plants in the US every morning. From...
08.03.2023
Episode 139 — Buy Versus Build and Preparing for a Recession
Recession is baked into your cake, Fat Pat. Learn from others’ mistakes. You’ll hear what tax wedge distortions caused owners to do back in ’08-’09. Looking across the service industry, which dynamics and sensitivities will help businesses weather a recession? Step...
07.27.2023
Episode 138 — Brian Peters: From Franchise Support to Chief Encouragement Officer
From coach to owner and back again, Brian Peters is not the typical CEO. How did Brian go from supporting franchisees at The Dwyer Group (now Neighborly) to spinning-off his residential-exclusive Evergreen Heating & Air? From turning away predictable revenue to...
07.20.2023
Episode 137 — Scaling for an Exit and Leveraging Consumer Data
Is there a safe answer to the oft-asked but rarely-known “what’s my business worth?” From scaling to an exit strategy to the intricacies of valuation multiples, Paul and Seth tackle a range of listener questions. They even drill down on...
07.13.2023
Episode 136 — Private Equity’s Impact: Dynamics, Risks, and Strategies
The pest control industry has seen an influx of private equity firms, leading to increased competition and often outbidding strategics. How might this heightened competition impact the market dynamics and strategies of the few remaining strategics in the industry? How...
06.29.2023
Episode 135 — The Salesperson Spectrum: Technicians to Hunters
While together at TPCA’s Pest Expo, Patrick and Seth dive into technicians as salespeople. In the service industry, it’s assumed and expected for techs to sell, right? The two chat through sales, from (pure) selling to upselling, and even having...
06.22.2023
Episode 134 — The Pain and Possibilities of Paying in Perpetuity
Do you pay your salespeople in perpetuity? Peel back the layers to expose the hidden dangers of perpetual payouts. Irregardless of what an acquirer wants, it’s time to take another look at your sales comp plan. The partnering-with-pest-control question continues. In...
06.15.2023
Episode 133 — Cash is King and It Grows On Trees with Carroll Fitzgerald
Step on in to hear Carroll Fitzgerald's inspiring journey from a bank examiner to a successful entrepreneur in the landscaping industry. How did his banking background contribute to his thriving side hustle of mowing foreclosed lawns? As time went on,...
06.08.2023
Episode 132 — Performance-Driven Data and Fat Pat Spills the Beans
Paul invites Patrick and Seth to discuss FRAXN. Yes, you’ll hear a lot of “Buzz” words, but with Fat Pat as a Co-Founder, what else would you expect? Patrick and Seth have built not only a management tool but also a...
06.01.2023
Episode 131 — Don’t Say Sorry?
Seth Garber steps into The Boardroom while Paul is away. This time to tackle controlling a phone conversation. Sorry. Say what? From upset customers to prospects, does saying “I’m sorry” convey responsibility? Is Peacemaker Patrick alone here? Is the customer always...
05.18.2023
Episode 130 — AdVance Your Leadership with Garland Vance, PhD
Garland Vance has a PhD in leadership. Literally. Garland has helped industry-giant Rollins build and develop their leadership pipeline. Keynote speaker, entrepreneur, and author of Gettin’ (un)Busy, Garland can now add The Boardroom Buzz guest to his resumé
05.11.2023
Episode 129 — Better Call Paul: More Listener Questions
You don’t want to miss this round of listener-submitted questions, including Andy Sanefski’s question on past and future consolidation trends. Is there such a thing as too high revenue per technician?In 2021, everything must go, but what about now?When to increase...

What's The Boardroom Buzz Pest Control Podcast about?

Download our free app to listen on your phone

The Boardroom Buzz Pest Control Podcast episodes:

Episode 177 — Advising From Experience with Attorney Phil Rinehart

Episode 176 — Commission Culture: The Power of Production Pay

Episode 175 — Lessons in Culture & Authenticity with Caleb Fabry

Episode 174 — Focus on Joy: Brian Lunsford's Leadership Journey

Episode 173 — Chasing Excellence and The Role Mistakes Play

Episode 172 — The Dual Pillars of Trust and Accountability

Episode 171 — From Scarcity to Abundance: The Key to Business Growth with Jared LaJaunie

Episode 170 — Earnouts Unraveled: Navigating Risks, Rewards, and Reputation in M&A

Episode 169 — Why World-Class Dealmakers Avoid Negotiations

Episode 168 — Inside Modern Leadership with Skye LaJaunie

Episode 167 — Hitting the Brakes on Growth

Episode 166 — Breaking the Bias: In Honor of Daniel Kahneman

Episode 165 — Partnership Agreements & Trusts

Episode 164 — Paul Answers Listener Questions

Episode 163 — The Wild Life of Mike Hurley

Episode 162 — Nurturing a High-Performance Culture

Episode 161 — The Rule of Ten

Episode 160 — The Lies We Tell Ourselves

Episode 159 — The Happiness of Pursuit

Episode 158 — Are Your Goals Nothing More Than a Wishlist?

Episode 157 — Scaling: Sales, Service, and SOPs

Episode 156 — The Cost to Step Aside

Episode 155 — Management Matters: Subscription Billing and Price Increases

Episode 154 — Short-Term Risks and Long-Term Gains

Episode 153 — Marcus Sheridan on Becoming the Voice of Trust

Episode 152 — Subordinated Debt: Risk and Reward

Episode 151 — Rob Greer: From Rove Pest COO to Chris Voss co-author

Episode 150 — Reactions from Rentokil and Rollins Reporting

POTOMAC TV: Live from PestWorld 2023

Episode 149 — Ritz-Carlton Service at Courtyard Pricing

Episode 148 — Jason Cupp: The Kolbe Index, Jerry Springer, and a Mexican Intervention

Episode 147 — Succession Planning: Compensation and Communication

Episode 146 — Urban Invasion: Market Share and Labor Unions

Episode 145 — M&A 103: A Three-Way Merger

Episode 144 — Holding Managers Accountable for Accounting

Episode 143 — Nick Bartolo: Not Your Typical Wealth Advisor

Episode 142 — The High-Stakes Home Game: Consumer Fears & Private Equity

Episode 141 — More Than a Lawn Care Millionaire with Jonathan Pototschnik

Episode 140 — Food Safety and Pest Control Intersect with PSSI’s Paul Lambert

Episode 139 — Buy Versus Build and Preparing for a Recession

Episode 138 — Brian Peters: From Franchise Support to Chief Encouragement Officer

Episode 137 — Scaling for an Exit and Leveraging Consumer Data

Episode 136 — Private Equity’s Impact: Dynamics, Risks, and Strategies

Episode 135 — The Salesperson Spectrum: Technicians to Hunters

Episode 134 — The Pain and Possibilities of Paying in Perpetuity

Episode 133 — Cash is King and It Grows On Trees with Carroll Fitzgerald

Episode 132 — Performance-Driven Data and Fat Pat Spills the Beans

Episode 131 — Don’t Say Sorry?

Episode 130 — AdVance Your Leadership with Garland Vance, PhD

Episode 129 — Better Call Paul: More Listener Questions

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