Can how you treat your clients and colleagues make you stand out in a crowd? As increasing automation affects how people work, we discuss the importance of soft skills with emotional intelligence expert Kari Knutson.

Also, technology is making it easier to connect with clients and students from afar. We talk telepractice with Tracy Sippl. Her experience as a telepractice consultant to schools guides our conversation about this tech-based technique.

And on the audiology horizon, research audiologist Liz Convery suggests the emergence of self-fitting hearing devices may be an opportunity, rather than a threat.