Here's episode 36! Today my guest is Carol Livingston, Founder of Dynamics Connections.
It was such a great conversation. We started off with a quick discussion on trends impacting VARs and ISVs and then onto Four things that ISVs and VARs can do to better to work together:
1. Building a relationship/partnership
VARS vetting partners
VAR’s getting agreements/margins/expectations set upfront
ISV’s working on structuring partner programs2. Setting Expectations – once engaged
Will the partner be involved – to what extent
Help with test vs. production environments
Who is going to manage the project3. Who owns the client – for billing, services, communications, etc.
VARs are starting to not want to be involved after the sale
VARs would like to be kept in the loop – esp if there are unexpected issues
VARs whose paper is it put on
ISVs want partners to take on more of the selling and services – willing to give margins
ISVs need VAR’s help in implementation - logistics
How ISVs get messaging to partners
Marketing to partners
Marketing with partners – have a strategy for partner managementWe wrapped up with the services both Carol and I provide and how they're different and actually complement each other.
Carol’s Twitter: @clivingston102
Dynamics Connections Twitter: @DynConnection
Dynamics Connections Linkedin: https://www.linkedin.com/company/24978128/admin/
Carol Linkedin: https://www.linkedin.com/in/carol-livingston-1b50b717/
Download The ISV Guide to Grow Your Audience.