Discover how Cheryl Luft transformed manual processes into automated solutions, saving time and money! Learn her surprising insights on empathy, efficiency, and the future of customer success operations. 🚀

Cheryl Luft started her career in frontline customer support and then five years ago she transitioned into customer success operations. Cheryl is an individual contributor at Collibra, the leading provider of governance for Data and AI, boosting autonomy and streamlining access to reliable Data inside business. Recently Cheryl has worked on internal automation and before that building out a many to one customer success model.
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Helpfeel combines Self-Service AI Search with managed implementation and optimization. Instead of dropping off a tool and saying "good luck!" you get VoC-driven optimization to ensure the first result people see is what they're actually looking for—in 98% of all cases.

Learn how to make customer satisfaction a major competitive advantage with David Ricley, Director of Customer Care at Union Wireless, the #1 retail customer service company in Wyoming🥇

In this episode David talks about creating long-term value for customers and the impact of aligning employee and customer experiences. As a long-time employee at Union Wireless himself, he has been instrumental in achieving top tier customer service that drives long-term subscriptions and high NPS scores across all tiers of customers.

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Search "Helpfeel EN" on Google to learn how your business can solve 98% of all customer self-service needs in 30 days with Helpfeel.

Check out our other CX files episodes to learn the art and craft of CX from leaders driving the space forward.

Discover the most effective ways to use AI, and how it's best used to deliver a great CX. Also learn how a human touch can build customer relationships that drive growth efficiently. This episode is full of useful insights and stories🔥

Drew Schafer is currently the Senior Global Manager of Support Operations at Webflow, a visual website builder. He has been at Webflow for the past four years as the company has seen amazing growth. He has a technical IT support background at a range of companies and recently led the launch of Webflow's new Help center. 

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Search "Helpfeel EN" on Google to learn how your business can solve 98% of all customer self-service needs in 30 days with Helpfeel.

Check out more CX files episodes to learn more about the art and craft of CX.

Challenge the bigger businesses in your space with customer-first strategies the expert use. Watch now to see what Andrew Rios has learned with decades of experience in CX leadership☕️☕️

Andrew Rios is currently the Head of Customer Experience at Cityside Fiber, a fiber optic internet service provider in Irvine, CA. He has lead internal and BPO support for companies of all sizes from startups to Fortune 100 over the last 20 plus years. He is a long-time member of both Intent CX and Support Driven communities as well as a leading speaker in the CX space.

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Search "Helpfeel EN" on Google to learn how your business can solve 98% of all customer self-service needs in 30 days with Helpfeel.

Check out more CX files episodes to learn more about the art and craft of CX.

Isshu Rakusai is the Founder and CEO of Helpfeel, an AI self-service platform which boosts CX and service efficiency for over 400 businesses. Isshu is a serial entrepreneur and founded his first company in high school, where he wrote a note-taking application that sold over 1 million units. He created a new VoC data-driven methodology for self-service optimization.

Ben also works at Helpfeel and is producing The CX Files on behalf of Helpfeel.