In this special episode, host Cindi Howson pulls together the most useful, and hard-won, lessons from a year of conversations with Data Chiefs leading the GenAI charge. With generative and agentic AI no longer a side experiment, this episode spotlights five practices early adopters can rely on to move from pilots to profit. Expect straight talk on what to prioritize, how to bring people with you, and how to scale AI with the trust, literacy, and guardrails that make impact stick.

Key Moments:

• Tying AI to Real Dollars with Anand Iyer, Ecolab (02:10): Anand cuts through the GenAI FOMO and brings everything back to a simple survival test: if you can’t draw a straight line from an AI initiative to top-line growth or bottom-line savings, it won’t last. His lesson is a sharp reminder that “cool” doesn’t scale, value does. 
• Leading Through Ambiguity with Karen Stroup, WEX (06:01): Karen names what everyone’s feeling: ambiguity is paralyzing. She explains how leaders earn trust by shrinking the unknown into learnable, bite-sized experiments and creating the psychological safety people need to engage instead of resist.
• Building Practical AI Literacy at Scale with Josh Cunningham, Lloyds Banking Group (12:42):  Josh shares how Lloyds Banking Group makes literacy impactful by meeting people where they are. Rather than one-size-fits-all training, they pair broad fundamentals with role-specific learning so every business unit can build confidence in ways that match their actual work. 
• Scaling Responsible Agentic AI with Noelle Russell, AI Leadership Institute (25:09): Noelle steps in with a practical framework for building agentic systems that don’t go rogue. She walks through the POET framework and stresses that responsible AI isn’t a final checkpoint. It’s something you embed from the first idea to production, with guardrails that protect people and outcomes.
• Embedding AI Where Work Happens with Ilan Twig, Navan (32:35): Ilan tells a classic early-adopter story: start with a business problem, move fast, and be ruthless about what needs building versus buying. His lesson is that AI wins when it’s inside the workflow, supporting decisions at the point of impact rather than living in a separate tool. 
• Don’t Let Perfection Stall Progress with Ketan Karkhanis, ThoughtSpot (40:59): Ketan shares a culture gut-check: waiting for perfect metrics, perfect KPIs, or perfect clarity is how progress dies. He argues for visible, trust-building iteration, because in AI, speed to learning beats speed to certainty. 

Key Quotes:

• “One thing that people sometimes forget is that at the end of the day, it's all about are we either saving money or making money? And are you able to show that in the bottom line or the top line in a measurable way?” - Anand Iyer
• “I don't think there's any chief anything officer that should not be considering AI today. I think if you're not considering AI, you are at the risk of being disrupted because you're not going to be learning at the pace with the rest of the industry, and there's someone out there looking for a better way.” - Karen Stroup
• “It’s trying your best to meet people where they are… Finding a way to anchor the [AI] learning to something that's relevant to their day-to-day role is always going to make it land better.” - Josh Cunningham
• “ When people lose 70% of their trust in you, they just don't buy from you, they don't work for you, they don't talk about you… and your business starts to die. I think that trust component is a human component… and it is underpinning all the other philosophies that I have.” - Noelle Russell
• “When you asked me about how to educate yourself on AI, I think that companies must make a decision, and quickly, this or that.” - Ilan Twig
• “ Don't let perfection be the enemy of progress.” - Ketan Karkhanis

Guest Bios 

Anand Iyer

Anand Iyer is the SVP, Chief Data Officer at Ecolab, where he leads the company’s global data and analytics strategy. Based in Mechanicsburg, Pennsylvania, he oversees enterprise data governance, business intelligence, engineering, and advanced analytics to accelerate Ecolab’s digital transformation. Since joining in 2018, Anand has held several senior roles, including VP of Enterprise Architecture and VP of Architecture for Commercial Digital Solutions, helping to scale IoT and data-driven platforms across the organization.

Karen Stroup

Karen joined WEX in 2022 as Chief Digital Officer, a newly created role. She brings more than 15 years of experience leading product management, digital, and innovation organizations focused on software as a service offerings, primarily in financial services.

Josh Cunningham

Josh Cunningham is the Group Head of Data and AI Culture at Lloyds Banking Group, where he leads the Data Culture Pillar—one of five strategic pillars in the Group’s data strategy. He is focused on embedding data-driven mindsets across the organization and empowering teams to unlock the full value of data.

Noelle Russell

Noelle Russell is a multi-award-winning speaker, author, and AI Executive who specializes in transforming businesses through strategic AI adoption. She is a revenue growth + cost optimization expert, 4x Microsoft Responsible AI MVP, and named the #1 Agentic AI Leader in 2025. She has led teams at NPR, Microsoft, IBM, AWS and Amazon Alexa, and is a consistent champion for Data and AI literacy and is the founder of the "I ❤️ AI" Community teaching responsible AI for everyone.

Ilan Twig

Ilan Twig is the co-founder and Chief Technology Officer (CTO) of Navan, the leading modern travel and expense management platform, globally. As CTO, Ilan drives Navan’s product development and engineering efforts, leveraging cutting-edge technologies — including AI — to enhance user experience and operational efficiency. 

Ketan Karkhanis

Ketan Karkhanis is the CEO of ThoughtSpot, the Agentic Analytics Platform company. Prior to joining the company in September 2024, Ketan was the Executive Vice President and General Manager of Sales Cloud at Salesforce. He returned to Salesforce in March 2022 after his time as the COO of Turvo, an emerging supply-chain collaboration platform. 

Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

The data landscape is evolving in the life sciences and healthcare sectors. Murali Vridhachalam, the Head of Enterprise Data and Analytics at Gilead Sciences, and Mahmood Majeed, Managing Partner at ZS Associates, offer their compelling perspectives on digital transformation in life sciences and healthcare and how data can be used in these areas to improve patient outcomes. Plus, Mahmood and Murali share their takes on how to effectively reskill data professionals and the role of IT in healthcare and life sciences is evolving.

Tune in to learn:

• How has the pandemic driven digital transformation in healthcare and life sciences? (05:34)
• Why has healthcare and life sciences historically been behind in terms of digital (11:37) transformation?
• Does data mesh add to confusion? (19:59)
• How has modern data and analytics delivered better patient outcomes? (25:21) 
• How do you effectively upskill and reskill your people? (30:41)

Mentions:

• Zhamak Dehghani
• Data Mesh

Get even more insights from data and analytics leaders like Murali and Mahmood on The Data Chief.  

Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

Learn how one of the world’s biggest restaurant companies is turning data and AI into a recipe for global innovation. Cameron Davies, Chief Data Officer at Yum! Brands, shares how he’s combining strategy, technology, and change management to drive gobal growth. He explains how Yum! is building AI literacy from the top down, reimagining operations with generative AI, and partnering with NVIDIA to scale innovation. Cameron reveals what true data leadership looks like, balancing bold ideas with business impact, and proving transformation starts with people, not technology.

Key Moments:

• Start with the Business Problem, Not the Tech (04:27): Cameron recalls advice from a mentor, “start with the business problem down, not the technology up.” He emphasizes that innovation only matters when it solves real business challenges, reminding data leaders not to get enamored with the “cool” factor of technology at the expense of impact.
• Balancing Global Scale with Local Agility (07:45): Cameron unpacks the challenge of scaling analytics across 160 countries and four major brands, 98% of which are franchise-owned. He explains how Yum! balances centralization and autonomy, ensuring smaller markets have a voice while global teams leverage shared technology and insights.
• Building AI Literacy from the Top Down (13:44): Cameron describes Yum!’s investment in digital upskilling, from Harvard-led training for executives to hands-on AI workshops for employees. He outlines how the company is embedding AI tools, like Microsoft Copilot and ChatGPT, into daily workflows to build confidence and accelerate adoption.
• Digitizing the Restaurant: Byte By Yum! (17:18): Cameron introduces Byte By Yum!, a suite of proprietary software that simplifies restaurant operations. He explains how it unifies e-commerce, point-of-sale, voice AI, and kitchen systems to make running a restaurant easier and more efficient in an increasingly complex digital environment.
• Partnering with NVIDIA to Power the Future (25:12): Cameron shares how Yum!’s strategic partnership with NVIDIA is fueling next-generation restaurant innovation. He reveals how the collaboration gives Yum! early access to cutting-edge AI engineering and product strategy, extending his team’s capabilities with some of the best minds in the field.

Key Quotes:

• “Technology’s actually a whole lot easier than people, and the more successful the people are, the harder it is to get them to change.” - Cameron Davies
• The business problem is the business problem. You never have as much data as you want, as fast as you want, as cleanly as you want. People are always people, but the opportunities are always the opportunities.” - Cameron Davies
• “I think sometimes we get so enamored with the technology… We forget it’s all in the service of a business problem.” - Cameron Davies

Mentions

• Byte By Yum!
• Yum! Brands to accelerate AI innovation in an industry-first collaboration with NVIDIA
• 2025 AI & Data Leadership Executive Benchmark Survey

Guest Bio 

Cameron Davies currently serves as the Chief Data Officer at Yum! Brands since July 2020. Prior to this role, Cameron held the position of Senior Vice President of Corporate Decision Sciences at NBCUniversal, Inc. from September 2013 to July 2020, overseeing the Corporate Management Sciences and NBCU News Group Insights teams, focusing on advanced analytics and data strategies. 

Cameron's career at Walt Disney Co. spanned from October 1996 to September 2013, where responsibilities included leading the Walt Disney World Resort Forecast and Planning teams and managing global Yield Management. Cameron established and led the Corporate Center of Excellence in Management Science and Integration, collaborating with Disney executives on analytics initiatives. Earlier in the career, from May 1989 to June 1996, Cameron served as a Professor of Finance and Accounting at Pensacola Christian College, teaching various business courses. 

Cameron holds a Master of Business Administration (MBA) in Marketing Research and Operations Management from the UWF Lewis Bear Jr. College of Business and a Bachelor of Science in Business/Accounting from Pensacola Christian College.

Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

Step inside a conversation on the art and architecture of AI transformation. Vedran Karamani, Group Data Analytics & Agentic AI – CDAIO at Alghanim Industries, shares how he’s embedding intelligence across one of the Middle East’s largest conglomerates. He breaks down what it takes to make AI approachable in the boardroom, why data literacy is now a business imperative, and how to balance innovation with operational reality. Discover how Vedran is redefining the role of data, technology, and human insight in shaping the next generation of enterprise transformation.

Key Moments:

• From Deterministic to Probabilistic Thinking (10:19): Vedran explains how today’s AI shifts decision-making from predictable, rules-based systems to adaptive, probabilistic ones. He shares how leaders must learn to balance control with flexibility to build trust in AI’s potential while managing its unpredictability.
• AI Literacy in the Boardroom (12:55): Vedran emphasizes that real transformation begins with leadership understanding. He shares how he uses storytelling and analogies to educate executives on AI fundamentals, turning abstract concepts like “deterministic vs. probabilistic” into relatable, actionable insights.
• The Readiness Factor (17:29): Not every business is equally prepared for AI. Vedran breaks down the difference between change management and change readiness, urging leaders to assess cultural alignment, technical infrastructure, and data maturity before diving into transformation.
• Data as the Differentiator (25:15): Vedran argues that as algorithms become commoditized, competitive advantage will come from the quality and context of a company’s data. He outlines how clean, well-modeled, and contextualized data will form the backbone of any successful AI strategy.
• The Middle East’s AI Momentum (32:05): Vedran highlights how ambition, experimentation, and government investment are fueling rapid AI growth across the Middle East. He contrasts this energy with slower-moving Western markets, suggesting the region’s “learn fast” mindset could shape the future of global innovation.

Key Quotes:

• "Today, no business has an excuse not to be data-driven.” - Vedran Karamani
• “ With today's AI, we are almost unleashing this immense power that's very probabilistic… We need to learn how to coexist with that and how to leverage it for the greatest benefit of our businesses.” - Vedran Karamani
• “ If you want to stand the chance to have AI help you transform your business, you better get your data to a certain standard for that to be even possible.” - Vedran Karamani

Mentions

• Demis Hassabis, CEO of DeepMind Technologies

Guest Bio 

With over two decades at the forefront of Data Analytics and AI leadership, Vedran Karamani charted a path of innovation across global landscapes, from the dynamic markets of the Middle East to the dynamic tech hubs of North America. Guiding multi-million-dollar portfolios, Vedran pioneered disruptive solutions, propelling sectors like Aviation, Retail, Telecom, Defense, Oil & Gas, Digital, Logistics, and Education into the future.

Renowned for his collaborative leadership approach, Vedran empowered diverse teams to navigate challenges with agility, fostering an environment of continuous growth and individual excellence. From concept to execution, he’s led the charge in delivering game-changing strategies, business cases, and prototypes, ensuring organizations stay ahead in today's rapidly evolving landscape.

Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

• In this episode of The Data Chief, Ilan Twig, co-founder and CTO of Navan, shares why large language models will revolutionize our relationship with technology—just like the mouse did for the keyboard. From pushing AI to its limits to launching Navan Cognition, built for zero critical hallucination, Ilan reveals what it really takes to lead through change and build AI that people can trust. He also dives into a critical question every company must face: Will you build AI from scratch, or build with AI partners?? And if you're curious about the next frontier, Ilan paints a bold vision of agent-to-agent communication—where AI services talk to each other and your admin work disappears into the background.  A must-listen for anyone building the future of AI-powered user experiences.

Key Moments:

• Agent-to-Agent Communication (A2A) (17:00): Ilan envisions a future where dedicated AI services communicate with each other in natural language, without the need for an API. This "mother of all bots" would manage administrative tasks by talking to other bots, simplifying complex tasks for the user.
• AI as a "Human" Experience (27:16): Ilan was surprised by the release of ChatGPT in 2022 because it was the first time a technology felt human. This led him to spend four months building and testing the technology's boundaries, including its ability to lie or be "jailbroken" with creative prompts.
• Identifying the Core Business (31:43): Ilan advises companies to decide if they want to become an "AI company" or simply use AI. He explains that building a core AI platform requires a huge commitment.
• A Case Study in Building (35:32): The conversation furthers, as a light is shed on the building of “Navan Cognition”, because no solution existed at the time to prevent critical hallucinations in AI models. This system includes a supervisor agent that works to catch and correct undesirable responses, creating a "zero critical hallucination" experience for its users.

Key Quotes:

• "LLMs would do to the mouse what the mouse did to the keyboard when it comes to how humans interact with computers."  - Ilan Twig
• “My role is to always apply the best technology in order to drive, to create the best product and best experience. That's my role. And it is not technology for the sake of technology. It is technology for the sake of creating value for the users." - Ilan Twig
• “We ended up using ThoughtSpot. We also applied the generative AI capabilities that you guys have built into your product. That's build versus buy. That's the benefit of buy.”  - Ilan Twig

Mentions

• Navan Introduces World’s Smartest T&E Personal Assistant
• Navan Cognition
• AI jailbreak method tricks LLMs into poisoning their own context
• Surely You're Joking, Mr. Feynman! (Adventures of a Curious Character)  - Richard P. Feynman

Guest Bio 

Ilan Twig is the co-founder and Chief Technology Officer (CTO) of Navan, the leading modern travel and expense management platform, globally. As CTO, Ilan drives Navan’s product development and engineering efforts, leveraging cutting-edge technologies — including AI — to enhance user experience and operational efficiency. This is Ilan’s second successful venture with Navan CEO Ariel Cohen, following their previous company, StreamOnce, a business multimedia integration platform acquired by Jive Software. With nearly two decades of engineering experience, Ilan has a proven track record of leading innovative research and development teams. He previously held key roles at Hewlett-Packard and Rockmelt, where he managed large-scale engineering initiatives. Ilan holds a Bachelor of Science in Computer Science from the Academic College of Tel-Aviv, Yaffo. As a forward-thinking technologist, Ilan is passionate about integrating AI-driven solutions to redefine the future of corporate travel and expense management.

Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

Join us for a masterclass in building data-driven marketing cultures. Moe Kiss, Director of Data Science in Marketing at Canva, shares how she bridges analytics and storytelling to make data approachable across teams. She breaks down the shift from attribution to experimentation, why storytelling is a must-have skill for every data professional, and how to balance intuition with evidence. Discover how Moe’s redefining the balance between technology, trust, and empathy in data leadership.

Key Moments:

• Data as “Part of the Meal” (09:09): Using a cooking analogy, Moe describes how data should be integrated into decision-making, not as a garnish or afterthought, but as part of the meal itself. She highlights Canva’s culture of balancing intuition with data, ensuring both creative instinct and analytics inform every decision.
• Storytelling as a Data Superpower (10:57): Moe breaks down her “insight headline” method, turning flat dashboards into stories that drive action. She argues that data storytelling isn’t about aesthetics but understanding, and that trust comes from how clearly insights connect to business impact.
• Technical Fluency in the Age of AI (18:16): While some leaders claim programming is obsolete, Moe insists it’s more important than ever. Understanding what’s under the hood helps data professionals vet AI outputs, maintain data quality, and confidently guide stakeholders through rapid technological change.
• Buy vs. Build: The Cost–Benefit Equation (20:11): Moe breaks down how Canva evaluates when to build internal tools versus buy off-the-shelf solutions. She stresses that the best answer depends on scalability, cost, and time to market — and that implementation costs are often underestimated.
• AI’s New Role in Marketing (24:48): Moe shares how AI is reshaping marketing teams and their relationship with data. She highlights how generative AI tools can democratize access to insights, but warns that without trusted, high-quality data foundations, AI can just as easily amplify mistakes.

Key Quotes:

• "Data is about creativity…It’s not about it being pretty, it’s about being understood.” - Moe Kiss
• “ We are leveraging AI tools more, and so understanding what's under the hood, I would say, is more essential than ever.” - Moe Kiss
• “[Know] the business appetite. You need to know how to get the answer with the right level of certainty or uncertainty…at pace with the business.” - Moe Kiss

Mentions

• Analytics Power Hour Podcast
• Why Are Semantic Layers Suddenly Sexy?
• The Agentic Semantic Layer and OSI: A New Standard for AI
• ThoughtSpot Joins Forces with Snowflake and Industry Leaders to Spearhead Open Semantic Interchange, Ushering in a New Era of Data and AI Interoperability

Guest Bio 

Moe is a Director of Data Science in Marketing at Canva. Prior to that, she was in senior product and marketing analytics roles at THE ICONIC and in an attribution agency, Datalicious. Moe is passionate about growing and developing data scientists, driving industry leading measurement techniques and tooling and expanding the business impact of her team.

She is a passionate and active member of the analytics community, co-hosting a bi-weekly podcast, the Analytics Power Hour. She served as the president of the Analytics Association of New South Wales for 7 years and is an ongoing committee member where she helps run Data Analytics Wednesday, a monthly meet up, and Sydney MeasureCamp, yearly unconference. She won the Digital Analytics Association USA's top new practitioner award in 2018. In 2024 was nominated in the Women Leading Tech Awards in the Data Science category and was awarded Snowflake's Data Hero of the Year award.

Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

Welcome to a special author's episode of The Data Chief, where we delve into the minds of three influential authors who are shaping the conversation around data and AI. First, Geoff Woods, author of The AI-Driven Leader, shares his philosophy of prioritizing strategy over technology to make faster, smarter decisions. Next, Wendy Batchelder, author of The Data Governance Handbook, discusses how to transform governance from a rigid bureaucracy into a business accelerator by focusing on business outcomes. Finally, Malcolm Hawker, author of The Data Hero Playbook, challenges data leaders to adopt a heroic mindset by becoming customer-driven and aligning their incentives with business success. Join us to learn how to lead effectively in the AI era by building a strategy-driven, governed, and customer-centric data function.

The Data Chief Podcast: Author Episode Key Moments

Geoff Woods: The AI-Driven Leader

• From "IT Problem" to Strategic Partner (06:20): Woods advocates for viewing AI as a "strategic thought partner" rather than an assistant or replacement, and emphasizes that AI strategy must align with business strategy.
• The CRIT Framework for Smarter Prompts (12:25): He introduces the CRIT framework for prompt engineering: Context, Role, Interview, Task. This method helps leaders get non-obvious, high-impact strategies from AI by having the AI ask the right questions.
• Beyond the Bottom Line: AI's Human Impact (22:17): Woods discusses the ROI of AI, including a case where AI identified savings equivalent to 2% of a company's revenue. 

Wendy Batchelder: The Data Governance Handbook

• Data Governance as an Accelerator (32:33): Wendy Batchelder addresses the myth that data governance is a "dirty word" or a code for "no," arguing that its true purpose is to be an accelerator.
• Speaking the Language of Business (35:17): Batchelder emphasizes that data governance should be embedded from the start of a project, not as an afterthought. She provides an example of "bad" vs. "good" communication, urging data professionals to speak the language of the business.
• Measuring Value with Business Outcomes (40:00): She outlines how to measure the value of data governance by connecting it to business outcomes like increased revenue or improved customer service. 

Malcolm Hawker: The Data Hero Playbook

• From Limiting Mindset to Growth Mindset (56:00): Hawker discusses why he wrote the book, calling the current moment a "do or die" opportunity for CDOs. He challenges the "limiting mindset" that leads to defeatism.
• Customer-Driven, Not Data-Driven (1:08:00): He urges data leaders to be "customer-driven, not data-driven," emphasizing the need for data teams to become more business literate.
• The Power of Product Management (1:14:00): Hawker advocates for bringing product management disciplines into data teams. This approach focuses on putting the customer at the center and ensures that data products are economically viable and tied to ROI.

Key Quotes:

• "It is not technology first, strategy second. It is strategy first, technology second.” - Geoff Woods
• "The companies that are treating data as something that helps drive business outcomes are thinking about data at the beginning and set up at the end." - Wendy Batchelder
• “If you deliver value to your customers, if you are the lever of change and transformation in your organization, if you show value from data, you will get a seat at the table." - Malcolm Hawker

Mentions

• The AI-Driven Leader: Harnessing AI to Make Faster, Smarter
• How AI is transforming strategy development
• Data Governance Handbook: A practical approach to building trust in data
• 5 key reasons why data analytics is important to business
• The Data Hero Playbook: Developing Your Data Leadership Superpowers
• CDOs and CDAOs: Rethink your role or fade away

Guest Bios:

About Geoff Woods 

Geoff Woods is the #1 bestselling author of The AI-Driven Leader, host of the AI-Driven Leader podcast, and Founder of AI Leadership and The AI-Driven Leadership Collective™, a highly vetted network of executives collaborating to harness AI to build better businesses and better lives. As the former Chief Growth Officer of Jindal Steel & Power, Geoff's strategic leadership helped the company grow its market cap from $750 million to over $12 billion in just four years. Prior to that, he co-founded the training and consulting company behind The ONE Thing, advising businesses ranging from $10 million to $60 billion in annual revenue.

About Wendy Batchelder 

Wendy Batchelder is a three-time Chief Data Officer across financial services, technology & healthcare industries, with a wide understanding of how to take highly technical aspects of data management and translate them into simple, concise business valued solutions that are practical and simple to understand. Her background has led her to lead global data & analytics organizations at four Fortune 500 companies. She approaches situations with curiosity and humility, which has led to applying innovative data solutions to challenges with increased complexity to deliver value that companies can measure.

A lifelong learner, Wendy graduated from Miami University with a B.S. in Accounting and Information Systems, from Drake University with a Masters of Accountancy, from University of Iowa with an Executive MBA, and pursues ongoing education through Harvard Business School. Her work history includes EY, KPMG, Aviva, Wells Fargo, VMware and Salesforce.

About Malcolm Hawker

Malcolm helps senior business leaders harness the power of data to transform their businesses. As a former Gartner analyst, he has consulted with some of the world's largest and best-known brands on their enterprise information management strategies and digital transformation initiatives.

He is a frequent public speaker on data and analytics best practices with a passion for Master Data Management (MDM) and Data Governance. He welcomes the opportunity to share practical and actionable insights on how companies can become truly data-driven by implementing the cultural, technical, and organizational changes needed for success in the digital age. He is also the author of The Data Hero Playbook

.

Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

Join us for a compelling conversation on leading through change with Karen Stroup, Chief Digital Officer at WEX. In this episode of The Data Chief, Karen shares her insights on navigating the complexities of AI adoption. She discusses why focusing on the customer problem is more important than simply applying new technology, how to build trust by accounting for the "human side" of data, and why her team uses a "two-way door decision" to combat the rapid pace of tech change. Discover her "hot take" on the future of analytics, where dashboards become a "backdrop" and an interactive, predictive experience takes center stage.

Key Moments:

• Navigating Ambiguity with People (06:02): Karen argues that leaders' primary role is to build confidence and help people navigate ambiguity. She explains that people fear the unknown more than change and suggests involving employees in the journey to help alleviate that fear.
• Trust and the Human Side of Data (14:30): She highlights that giving a correct answer is not the same as building confidence that it's the right answer. Karen discusses the importance of accounting for the "human side" of how people feel about the information they receive.
• Prioritizing AI use cases (22:48). Karen describes WEX's approach, which starts with a top-down cultural shift from the CEO, and then uses filters like value, feasibility, and desirability to prioritize projects.
• The "Two-Way Door Decision" for Technology (28:13): To combat the disconnect between rapid technology evolution and slow cultural change, Karen discusses using a "two-way door decision". This approach involves architecting solutions to be vendor-agnostic, allowing the company to pivot if a technology proves to be unsuccessful.
• "Hot Take" on the Future of Analytics (35:34): Karen's "hot take" is that the user experience will fundamentally change. She predicts that dashboards will become a "backdrop," while an interactive, predictive experience will move to the foreground.

Key Quotes:

• "Very few customers, whether it be a business or a consumer, say, I want an AI solution. What they're really saying is, I want the problem to be simpler." - Karen Stroup
• "Answering the question correctly is not the same as building confidence that it's the right answer to the question." - Karen Stroup
• "Being able to understand data, but in a way that resonates with them, is really important. I do think ThoughtSpot does this well in the sense that you may get one answer, and you say, 'Hey, can you explain that for me?' or 'Where does the data come from?' But that ability to 'peel the onion' is really important." - Karen Stroup

Mentions:

• WEX's Health and Benefits platform
• Agentic AI in Financial Services: The future of autonomous finance solutions
• Trillion Dollar Coach: The Leadership Playbook of Silicon Valley's Bill Campbell
• How Much Data Does a Ring Security Camera Use?

Guest Bio: 

Karen joined WEX in 2022 as Chief Digital Officer, a newly created role. She brings more than 15 years of experience leading product management, digital, and innovation organizations focused on software as a service offerings, primarily in financial services.

As Chief Digital Officer, Karen is responsible for expanding digital commerce opportunities by harnessing best-in-class product development, design, and digital transformation capabilities from across the enterprise. In addition to creating a unified strategic vision, she leads a team that executes against digital strategy initiatives and strives to create exceptional customer experiences by delivering new digital tools, platforms, and technologies.

Prior to WEX, Karen served as the Chief Digital Officer at Thomson Reuters. Prior to her role at Thomson Reuters, Karen served as SVP, Product and Innovation at Capital One Financial Services and VP, Product Management at Intuit.

Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

The next generation of analytics is here. In this episode of The Data Chief, ThoughtSpot CEO Ketan Karkhanis explains why AI is the new BI, and the future of analytics is autonomous. Karkhanis shares his vision for the autonomous enterprise, where AI agents act on insights and automate workflows.  He also explains why a culture of trust and experimentation is crucial for unlocking AI's full potential. Don't miss this discussion on how to fundamentally rethink how organizations interact with data to drive better business outcomes and build an autonomous enterprise.

Key Moments:

• AI is the New BI (08:35): Ketan explains that AI represents a “foundational rewiring” of the entire technology stack, a shift he calls Cloud 2.0. He predicts the BI market is on the verge of an “upgrade super cycle,” leaving legacy players behind.
• AI Becomes the Only UI (20:45): Ketan shares his vision that in the future, AI will become "the only UI you will need". He explains that ThoughtSpot’s MCP host can bring together structured data, unstructured data, and world knowledge to provide better context for a user's question.
• Progress over Perfection (25:56): Leaders are reminded not to let “perfection be the enemy of progress.” For Ketan, a culture of trust and openness to experimentation is more important than having perfectly defined KPIs or flawless dashboards.
• Training Comes First (29:02): One of the biggest lessons learned was the importance of investing in people before chasing the promise of AI outcomes.  After rolling out mandatory generative AI training, new use cases began emerging organically from across the business—proof that education fuels innovation.
• Outcomes Over Tech (38:47): Despite mountains of legacy technology, many organizations remain starved for actionable insights. Ketan points to EasyJet as an example of getting it right: rather than focusing on systems and infrastructure, they designed their AI initiative around a tangible outcome—avoiding flight cancellations.
• The Rise of the Autonomous Enterprise (42:56): The next frontier is the autonomous enterprise, where AI agents don’t just surface insights but also act on them. Ketan envisions a future where humans are freed from mundane tasks to focus on higher-value work like relationships and judgment calls.

Key Quotes:

• "AI becomes the only UI you will need." - Ketan Karkhanis
• "It's not about AI. It's about ROI." - Ketan Karkhanis
• "This is no longer just about BI. This is about agents that are driving workflows in your organizations." - Ketan Karkhanis

Mentions:

• Go Boundaryless Product Spotlight
• ThoughtSpot Agentic MCP Server 
• Lex Fridman Podcast
• Team of Rivals: The Political Genius of Abraham Lincoln
• The Path Between the Seas: The Creation of the Panama Canal

Guest Bio: 

Ketan Karkhanis is the CEO of ThoughtSpot. Prior to joining the company in September 2024, Ketan was the Executive Vice President and General Manager of Sales Cloud at Salesforce. He returned to Salesforce in March 2022 after his time as the COO of Turvo, an emerging supply-chain collaboration platform. Before that, Ketan spent nearly a decade at Salesforce, where he led product areas in Sales, Service Cloud, Lightning Platform, and finally Analytics, wherein as the Senior Vice President & GM of Einstein Analytics, he pioneered incredible innovation, customer success, and business acceleration from launch to over $300M and a 30,000 strong user community. Prior to Salesforce, Ketan was at Cisco Systems where he led various technology initiatives and initiatives spanning Customer Advocacy, Cisco Certifications & eLearning.

Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

Hear how data is rewriting the rules—and driving the future of innovation. Dr. Vanja breaks down his approach to enterprise AI, and the key strategies for success. He shares what it means to be a “data-forward organization” and why data must sit at the heart of how a company operates. Discover why integration speed is the new competitive edge 

Key Moments:

• Data as a Core Enterprise Asset (6:04): Dr. Vanja defines what it means to be a “data-forward organization,” emphasizing that data shouldn’t be an afterthought—it must sit at the heart of how a company operates, makes decisions, and serves customers.
• Relational Foundation Models for Predictive AI (16:26): Dr. Vanja explains how Kumo uses transformer architectures on raw relational data to eliminate 95% of traditional ML tasks like feature engineering—bringing pre-trained, multi-purpose prediction models into the structured data world.
• Integration Speed as a Competitive Edge (27:03): It's no longer just about who builds the fastest—but who integrates the fastest. Dr. Vanja shares how companies that can quickly adopt and scale best-in-class third-party tools will define the next generation of winners.
• The Case for Rebuilding at 10x Advantage (29:02): Dr. Vanja urges leaders to rethink old systems if a new approach offers a 10x cost or performance improvement. Sticking with outdated architectures out of fear or inertia risks falling behind during pivotal transitions.

Key Quotes:

• “The key asset is the data that you have… You need to build the whole enterprise around this data. It’s not an afterthought — it’s at the center of the organization and how it functions.” - Dr. Vanja
• “Companies that integrate the fastest — not just build the fastest — will win.” - Dr. Vanja
• “If you really value your data, you need to stay in the cloud… If the cost is your only driver, then do what you want — but you’ll miss out on the majority of new technologies.” - Dr. Vanja

Mentions:

• Build AI Models for Relational Data
• The New Cloud Era of Data Platform Hosted Apps
• Kumo unveils world's first Relational Foundation Model (RFM) for instant predictions on enterprise data

Guest Bio: 

Dr. Vanja Josifovski is the Co-Founder and CEO of Kumo. Prior to Kumo, Vanja was the CTO at Airbnb & Pinterest. Here, Vanja led an organization that included horizontal groups such as Homes Engineering and Homes Data Science, as well as GM groups such as Marketplace, Relevance and Personalization, and Regulatory Frameworks. 

Before Airbnb, Vanja was the CTO & VP Eng at Pinterest, responsible for the overall technical vision and strategy of the company and communicating that to leadership and the teams; hiring and development of technical talent. As the head of Engineering, he managed some core engineering teams. Vanja has also served as an advisor and investor for multiple startups and was the founder for Kosei, which was acquired by Pinterest.

Hear more from Cindi Howson here. Sponsored by ThoughtSpot.