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Ready to uncover the secret sauce that propelled a local Los Angeles restaurant chain to the front page of DoorDash? Our conversation with Landon Kelley, from HomeState, reveals the strategic decisions and operational excellence that catapulted this thriving establishment to new heights on the popular delivery platform. Landon enlightens us on how they leveraged user feedback, nurtured relationships with DoorDash drivers, and managed the unique challenges of an exclusive partnership with a third-party platform.

Buckle up as we delve deeper into the nitty-gritty of Home State's success. We learn about their innovative approach of using their restaurant locations as fulfillment networks for DoorDash orders. Landon also shares valuable insights about managing chargeback situations and the potential role of AI in mitigating such instances. Plus, he opens up about their experiences with DashPass subscribers and how the program has influenced their business. We promise that this is not just another restaurant success story; it's a lesson in strategic partnerships and operational savvy!

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Wonder buys an apron, How Amazon's anti-trust suit affects restaurants and a $24M Blackbird Boost. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthedigitalrestaurant.com for more bonus content.

Articles mentioned in the video:
1. Wonder acquires Blue Apron for $103M 

2. Blackbird acquires $24M in funding round 

Related Article: A Resy Founder Expands His Loyalty Program for Restaurants

3. Amazon's anti-trust legal pains could affect restaurants 

4. Doordash incentivizes guests to dine-out 

5. The QSR drive thru study gets Taco Bell another win 

Related Articles: 

23rd Annual Drive-Thru Study by Intouch Insight 

Danny Klein's LinkedIn article

Access the full transcript here.

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

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What triggers loyal guests? Why stored value matters? And a Panda is getting sold in Asia
All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthedigitalrestaurant.com for more bonus content.

Articles mentioned in the video:
1. Which day is the most popular for loyalty triggers? Paytronix has the data! Have you joined more loyalty programs this year?
Accessible on Tuesday September 26th: http://www.paytronix.com/resources/reports/annual-loyalty-report

2. Panera continues to innovate consumer interactions with one-swipe ordering, but is it time for them to invest in the back-of-house? Has anyone else had this experience?

3. Thanx stored value changes the game. Are you willing to pre-pay for food?

4. Delivery Hero divesting out of Asia, exploring a sale of Food Panda to Grab...I this a sign of what's to come for the US?

5. HealthifyMe uses AI food recognition for calorie counting - how else could this be used?

Access the full transcript here.

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About the CREATE event:

Catch Carl and Meredith this October 1-3 in The CREATE Experience! The CREATE Experience, hosted this Oct. 1-3 in Palm Springs by Nation’s Restaurant News, is an engaging and interactive event for restaurant leaders who are looking to plug in with their peers, gain practical insights and have a relaxing retreat while they’re at it. We’ll be there hanging out in the CREATE Media Lounge, and you can come say hello in between sessions on technology, finance, customer experience, and more. Head to https://create.nrn.com for more information and to register for free.

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

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Voice AI, Mobile pick up lanes and getting Phygital with the Tillster Report.

All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthedigitalrestaurant.com for more bonus content.

Articles mentioned in the video:

1. Voice Ordering heating up

2. Getting Phygital with Kiosks

Tillster  Phygital Index Report

3. Cloud Kitchens closing locations

4. How restaurants are using AI

5. Chick Fil'a expanding nationwide rollout of mobile pick up lanes

Access the full transcript here.

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

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Generative AI cookies, Catering & Pizza Vending on the rise, and Deliveroo merges fulfilment channels. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthedigitalrestaurant.com for more bonus content.

Articles mentioned in the video:
1. The ongoing rise of pizza vending 

2. Doordash building its own virtual salad brand

3. Deliveroo combining grocery & prepared food delivery 

4. Catering on the rise again 

5. Generative AI hits the cookie trade

Access the full transcript here.

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

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Dine in is out at McDonalds, The Losers of the Mr Beast Fight and GoTab adds $18M to the check. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthedigitalrestaurant.com for more bonus content.

Articles mentioned in the video:

1. DoorDash and Uber continue to grow?  Or do they? 

Related Articles: 

Uber Announces Results for Second Quarter 2023 

Grocery e-commerce sales will remain under pressure into 2024  

2. Consumers are specializing in channels...and restaurants are starting to, too 

Related Article:

A look at Taco Bell’s new Go Mobile design 

3. Fee fatigue likely to drive restaurant tech consolidation 

4. GoTab raises $18M 

5. Mr. Beast Burger Saga Continues...What's the impact?

Access the full transcript here. 

Our Delivering The Digital Restaurant: The Path to Digital Maturity Audiobook is now available at Audible.

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

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How inflation is impacting loyalty, Is big-tech stifling innovation and how is automation helping Sweetgreen see a 5 point hike in margins. 

All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthedigitalrestaurant.com for more bonus content.

Articles mentioned in the video:

1. Dine Brands partners with Franklin Junction to grow internationally through virtual brands 

Related Article: Red Robin pulls the plug on MrBeast Burger and its own virtual brands 

2. Paytronix shares how restaurants are adjusting loyalty to deal with inflation 

3.  Juicer is helping restaurants communicate value to their guests 

4. Chowly's CEO pushes for ongoing restaurant tech innovation 

5.  Sweetgreen's infinite kitchen

Access the full transcript here.

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a text

Delivery Math, Avocado Peeling and Domino's join the marketplace party.
All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthedigitalrestaurant.com for more bonus content.


Articles mentioned in the video:
1. Buffalo Wild Wings dropping their takeout fee
2. Domino's going forward with 3PD and Uber
3. Delivery apps have a math problem
4. Avocado peeling - the answer
5. More virtual brand culling


Access the full transcript here,

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a text

Doordash unveils new app updates and pay changes. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthedigitalrestaurant.com for more bonus content.

1. Doordash unveils new app updates and pay changes
https://bit.ly/3PGfMRk

2. Customers becoming more accepting of automation
https://bit.ly/448Yd0y

3. Burnt Toast
https://bit.ly/3rcXgFS
https://bit.ly/3JIRQZs
https://bit.ly/3JIajp1

4. Are virtual brands dead? The industry weighs in.
https://bit.ly/3JHMVYG

5. Ovation funding round complete

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a text

Nextbite’s next chapter, More layoffs in restaurant tech and Netflix has a pop-up in LA. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthedigitalrestaurant.com for more bonus content.

Timestamps:
0:00 Introduction
0:41 c3 gobbles up NextBite
4:30 Delivery survey debunks some myths
8:38 Olo and Grubhub layoffs - should we be concerned?
13:32 Netflix serving up celebrity chef food
16:04 The end of the latest Zume

Articles mentioned in the video:
1. c3's hungry for NextBite
https://bit.ly/3PhEpTW
https://bit.ly/3JHuB2f
https://bit.ly/447wjSi

2. Delivery myths debunked
https://bit.ly/447wlto

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.