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Imagine having the power to reshape customer experience in your call center with artificial intelligence. What if you could emulate the behaviour of your most effective agents, optimize IVR, manage workforces, and even facilitate self-service with AI? Get ready to explore how AI is transforming the world of customer service, as we delve into these possibilities and much more. From digital twins to generative chatbots, we bring you the inside scoop on how AI models are revolutionizing customer interactions.

Moving on from AI's current impact, we'll also step into the future trends that are shaping the contact center universe. Ever thought about AI translating customer conversations in real time or using augmented and virtual reality applications in your call center? Perhaps you've considered the potential of blockchain technology to bolster your customer data security? We'll dissect these trends, discussing their potential and how they can be harnessed for your business. Whether you're interested in improving agent feedback, optimizing call routing or exploring the advantages of a cloud-based system, this episode is packed with insights. So buckle up and get ready for a deep-dive into the world of AI in call centers.

 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

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expiviadigital.com

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