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• Empathy is the ability to share someone else’s feelings or experiences by imagining what it would be like to be in that person’s situation, and being able to occupy their perceptual position/perspective. In NLP’s “perceptual positions” exercise, first position is your own point of view, second position is another person’s, and third position concerns the view of you both from a third, neutral observer perspective.

• By switching between these positions, you gain more insight, understanding, and empathy, and find solutions to problems. No position is best, but wisdom comes from being able to skillfully shift between all three.

• Perspective-taking is an act of social imagination where you temporarily set aside your own frame of reference and entertain another, possibly very different one. Self-awareness and awareness of others means we can develop theory of mind and a certain mental flexibility.

• Build this capacity by looking at pictures of people and trying the “step inside” activity, the “step in, step out, and step back” activity, or the “context” exercise. These will help you strengthen your ability to consider the world through other people’s eyes.

• One of the biggest obstacles to genuine empathy and emotional intelligence is ego—our own and others’. When dealing with people who are constantly self-referential, uninterested in things that don’t benefit them, lacking in personal accountability and empathy, and have a heightened opinion of themselves, try to avoid getting into a battle of the egos. Lower expectations, stay firm in your boundaries, and maintain distance.

• Watch for narcissism in yourself, too: Don’t assume you’re immune to self-absorption, work on your self-esteem, and consciously mix with those who don’t always confirm your worldview.

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