<p>Mark discusses how companies develop On-Time Delivery KPIs (OTD) that do not reflect the customer's needs. Learn how Mark calls these "Watermelon KPIs" – GREEN on the outside and RED on the inside. Do your OTD metrics truly drive customer satisfaction?</p>

Mark discusses how companies develop On-Time Delivery KPIs (OTD) that do not reflect the customer's needs. Learn how Mark calls these "Watermelon KPIs" – GREEN on the outside and RED on the inside. Do your OTD metrics truly drive customer satisfaction?

The Games We Play With On-Time Delivery Metrics

The Lean 911 Podcast is where you'll have a voice directly from the gemba. Host, Mark DeLuzio, President and CEO of Lean Horizons Consulting and the principal architect of the Danaher Business System, relies on his three decades of lean successes as well as his failures to answer your most challenging questions regarding your lean transformation.

Share The Games We Play With On-Time Delivery Metrics

Sign up to save your podcasts

The Games We Play With On-Time Delivery Metrics

The Games We Play With On-Time Delivery Metrics

More shows like Lean 911

Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership

Marketplace

Planet Money

Frank Off The Radio: The Frank Skinner Podcast

Freakonomics Radio

Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership

We Study Billionaires - The Investor’s Podcast Network

The Jordan Harbinger Show

WLEI - Lean Enterprise Institute's Podcast

Think Fast Talk Smart: Communication Techniques

A Bit of Optimism

The Lean Solutions Podcast

Huberman Lab

The Economics of Everyday Things

Lean Made Simple: Transform Your Business & Life One Step At A Time!