Kat has once again been ditched by Vegard in favour of a fucking Aussie! Outrageous. But Mark - that's his name - is a bit of a clever Aussie, as Kat grudgingly admits. He employs hundreds of staff, in the Phillipines. And is listed as one of the top 50 companies in Australia in terms of new growth. Find out what's more effective than a pay rise when it comes to motivating your staff, how to deal with underperformance, a foolproof interview process to weed out the idiots, and how to create your own superstar staff. Cos they're not going to just walk in off the street. And Vegard contributes with a profound discovery comparing the Phillipines with his frozen country in the North.