The Hard Truth About B2B eCommerce

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Timothy Peterson and Isaiah Bollinger are back for a solo episode on how to craft the right team for B2B eCommerce. B2B eCommerce is complex because it requires integration and leveraging multiple pieces of enterprise software, and interdepartmental collaboration. We discuss which people and departments need to be involved to make B2B eCommerce successful.

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Mark Brohan is the Senior Vice President of B2B and Market Research at Digital Commerce 360. Mark has compiled the most comprehensive B2B eCommerce research and data on the top eCommerce businesses in B2B. Mark has seen the tide turn in which leadership is now embracing B2B eCommerce. It is now the challenge of implementation and success that is causing organizations to find challenges. With the complexity of multichannel, B2B eCommerce now requires even more capabilities than ever before.

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Bhagawat Rawat has founded several startups and is now the VP of Operations and Finance at OneScreen.AI. OneScreen.AI allows companies to hyper-target and track the effectiveness of outdoor marketing. Traditionally, outdoor marketing was considered ineffective to the rising power of digital marketing. However, recently, digital marketing has gotten more expensive and saturated. On the other hand, with tools like OneScreen, outdoor marketing can actually be more effective.

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Brian Beck has written the leading book on B2B eCommerce, Billion Dollar B2B eCommerce. He has been in eCommerce for over 20 years and has seen the evolution of B2B eCommerce firsthand. Brian worked on both the agency and merchant side and is now the CEO of his agency Enceiba which focuses on Amazon for B2B. We discuss the challenges of B2B eCommerce, and why channel conflict is a misunderstood problem that most B2B companies don't solve.

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Jouke de Vries has worked in many aspects of eCommerce for over 20 years. Having started as an engineer, Jouke worked his way up into product management at a B2B eCommerce platform Sana Commerce. We cover the need for customer segmentation, real time pricing integration / inventory, and other B2B eCommerce challanges in the podcast. Jouke has seen many variations of B2B eCommerce and helped hundreds of companies in the space. 

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Tim Bucciarelli has spent most of his career on the merchant side in eCommerce.  Over the last 3 years he has joined the agency side at Ironplane helping merchants with eCommerce. Ironplane focuses on Magento and BigCommerce which often lead to B2B merchants. We discuss the challenges agencies face when trying to help merchants with B2B eCommerce such as discovery, architecture, and overall B2B eCommerce adoption.

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Carlos Camacho is a commerce leader at Boston scientific with more than 20 years eCommerce experience. He has experience leading projects to create best-in-class online shopping experiences in highly competitive B2B and B2C industries. We talk about the hurdles larger organizations have in getting their B2B channels to be effective via eCommerce.

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Justin King started his career 20 years ago doing ERP-based eCommerce projects for B2B and B2C organizations. Eventually, he realized there was this massive knowledge gap in B2B, so he started his own B2B eCommerce website to educate the industry. Over time his knowledge and expertise took off and he became a top consultant for major B2B companies to adapt to eCommerce and is currently the VP of B2B at Salsify.

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Peter Jaap Blaakmeer founded Elgentos about 12 years ago. He has focused on Magento in the Netherlands region which has evolved to become a primarily B2B focused commerce platform. He has dealt with everything from complex ERP integration to change management. Peter works with mid-market manufacturers and distributors to help them scale B2B eCommerce and increase their market share.

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Sam Gupta has implemented some of the largest ERP projects in the world. He has worked with many different back office systems, and understand enterprise software architecture as well as anyone in the industry. He ventured out on his own to be an independent voice in the ERP and back office space so that he can help clients select the right software for their business. We discuss all the various challenges that come with scaling B2B software architecture and how the various software play together.

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