After years of dead-ends and rejections, Sy and Ron Snarr finally get the moment they’ve been hoping for - a chance to ask the Utah Board of Pardons and Parole to release the man who murdered their son, Zach, from prison. But their desire to ask for mercy for Jorge Benvenuto, whose spent 28 years behind bars, means hurting someone they love - the other victim in the case, Yvette Rodier. The hearing means very different things to each family - and legally, it turns out to be much different than what the Snarrs requested.