The High Performing Dental Team

According to a Healthgrades study, more than 60% of patients book appointments after hours. So, let me ask you a question . . . If this statistic is true, why are only 17% of dental practices offering online booking after hours?

In this episode I will share some insights on how to embrace online booking while still keeping control of your appointment book.

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Your continuing care system inside of your Dentrix software could be broken and you might not even know it. You have very creative ways of managing your patients who are overdue for their regular recare visit. When you create your own way of following up with patients or if you are using another dashboard for generating lists, you are not seeing the full picture.

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You have heard me say this time and time again — “Continuing Care is the lifeblood of your practice.” Just because you are booked out three to six months for recare visits does not mean you have the freedom to back off your patient follow-up. Now is the time when you want to make sure you have a solid continuing care system in place to prepare your Dentrix appointment book for team vacation time and potential patient forgetfulness.

The patients that booked their recare visit back in January and February might not have had their family summer vacation planned yet, and now mom or dad is starting to look at the calendar. Also, your doctors and hygienists might not be the planners you wish they were, and vacation time is going to creep up on you.

I have a few tips that might help you through these scenarios in case you are caught off guard.

Link to interview with Claire: https://novonee.com/kicking-off-q2-with-claire-dickinson-and-dayna-johnson/

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Welcome to 2nd quarter of 2023 my friends! My good friend and colleague, Claire Dickinson, and I kick off the next three months talking about evaluating your process for keeping your schedule full as we start down the summer months and how to be better prepared for team vacations. As Claire talks about these topics at a high level, I will get into the weeds with your Dentrix software.

Get in touch with Claire at: https://www.vityl.management/claire-dickinson-ms

Learn more about my membership for Dentrix users here: https://membership.novonee.com/membership

Collections is a team sport and one of the most important cross-training activities you can do in your dental practice is teach everyone on the team to collect the patient co-pay today. Like I said in my last article, almost every patient will have a co-pay if you are treating patients comprehensively because insurance plans in today’s world are not built to pay for optimum care.

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Take a deeper dive into this topic and all dental practice workflow enhancements by joining our exclusive membership at: https://membership.novonee.com/membership

Learn how revenue cycle management, no matter what your role in the practice is, is an important part of what you do everyday.

No matter the size of your practice, you must collect what you produce in order to be a thriving, profitable business. Yes, your dental practice is business and no matter what your role is, you will be participating in the success and profitability of the business. The clinical team and the admin team both play active roles in revenue cycle management. One of my favorite quotes is, “Collections is a team sport” because everyone participates in some way.

Dayna sits downs with Kevin Henry at their home in Colorado for a candid conversation about team personalities and what makes people tick. What motivates people and why do we push each others buttons so much? These questions and much more will be discussed in our chat today.

For more information on Kevin's team workshops or speaking engagements, visithttps://www.kevinspeaksdental.com/

Learn more about Dayna's resources for Dentrix users here: https://membership.novonee.com/membership

Every person on your team should be able to effectively schedule a patient if you have given him or her a roadmap. This roadmap will ensure, no matter what your role is in the practice, that you can feel confident in your decision on scheduling a patient in the appropriate place in the schedule. This also ensures that the scheduling doesn’t fall on one person’s shoulders or just the front desk.

Learn more about Dentrix resources: https://novonee.com/

One of the most important processes in the dental practice is having a full and productive schedule. I want to emphasize the word “productive” because so often I walk into an office with the goal of helping optimize their Dentrix software, but where we need to start is designing a schedule to create a more productive, less stressful day. By doing this part first, we can create a cross-training program where the entire team can participate in the profitability of the practice. When you create a schedule that is built on the goals of the practice and the desires of the clinical producers, then anyone on the team can add a patient appointment into the schedule.

Learn more about our membership for Dentrix users click here: https://membership.novonee.com/membership

The primary role of one team member might be the secondary role of another. This is where cross-training comes into play. For example, you might have an admin team member whose primary role in the practice is to manage the hygiene schedule and follow up with patients who are overdue for their recare. For the hygienist, this is their secondary role and where cross-training is important.

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