The Intelligence Revolution

Today we talk about why we should all be interested in the upcoming Consumer Duty deadline for FCA regulated businesses. I know it sounds dry and we used the words 'regulated' and 'FCA', but the we dig a little deeper and there is a reason that this should be something that every business is concerned about and gives a second look. Its not all just pillow talk!

As always these are just 20 mins so listen in and let us know what you think.

Today Gavin and Steve chat about smart home automation data, talking about all sorts of subjects from your heating and energy saving features that have been around for some time (yawn!) - but also water consumption, passive health checking and the impact that is having on helping us stay healthy without doing all that much. Oh and there is a bit about fish... that is very much Gavin (as he is a bit of a fish nut..).

Seriously though, we talk about the data that is coming out of different smart home ecosystems and how that is impacting health and wellbeing now and what may become common place in the future.

In this podcast Gavin and Steve talk about sleepless nights, weird sounds early in the morning and how we really need to think with a clear head. We are concentrating on the digital transformation journeys that many businesses are going through and how the 'bolt on' and hope approach to processes and communications is simply not working.

We take some examples and show what not to do and how context can change that with a better plan and better perspective on how that whole journey is approached and we might mention where a bit of self service would not go a miss.

Oh and did I mention that 'Can't get no sleep!'......... take a listen and see what you think.

This latest episode talks about Tech for good and how charities are using tech well and what areas of an organisation can benefit from get all the tech working together.

We also talk about some other developments in AI and tech that also touch on health and well being and how those these sometimes controversial uses of tech may help our society now and in the near future.

Oh and starting off with our normal health catch up!

Take a listen to our latest podcast, this week on ChatGPT. Yeh we know - there are hundreds of podcasts about this subject, but we really we wanted to discuss the latest news and actually what it is and what makes it tick. But also what use cases will work even against the background of this essentially being a research project that is now being pushed out into the world and used for many applications? How does this affect or enable self service is also discussed?

Oh and there are many more on the horizon!!

Oh and do not worry we tried to keep it to 20mins - that was tough... I feel a mini series coming on!

#ChatGPT #selfservice #whatisalibabadoing

Check out today’s podcast where we ask the question: Are

As we navigate the ever-evolving landscape of self service,

From Shift, the Uber for 'man in a van' to the advent of

So, sit back, relax, and join us as we discuss the

Check out Shift here, looks cool and robodogs here

Oh and if you have any interest in finding out more about Steve and Gavin - follow the links.

In today's exciting edition of our podcast, we will be discussing how the need for self service is shaking up the retail landscape, particularly in response to the evolving demands of customers who crave convenience.

As consumers' expectations for speed and ease of access continue to rise, we discuss about where the people went and why retailers need to turn to automation to streamline their communications and operations and provide a seamless shopping experience for all their customers. From self-checkout machines to AI communication, technology is being leveraged in new and innovative ways to meet these demands.

Join us as we delve into the world of retail CX and discuss the benefits, challenges, and future implications of this rapidly-evolving trend. We'll also examine how retailers can strike a balance between automation and the human touch to provide the best possible customer experience. So, whether you're a retailer, a technology enthusiast, or simply curious about the future of shopping, this is the podcast for you.

To find out more about the latest CX solutions around self service applications or AI driven conversations, take a look at

Elixel.co.uk and Disruptionworks.co.uk

Today we have another enthusiastic and passionate conversation about self service in healthcare from Steve Tomkinson @ Disruption Works and Gavin Jones @ Elixel. 

We discuss how this can be enabled with automated journeys that help the digital savvy to those that may want to pick up the phone. We also go into how much impact this has with real world examples and use cases and how much opportunity there is to think smarter around giving this as an option to an audience that really have accepted and understand the need.

We have stats that will scare you, excite you and change your life! Well not really, but you might find them fascinating ;-)

We hope you enjoy and we try to keep it to 20mins (ish) thanks for listening.

In our first episode in the series we introduce what we are thinking about the self service generation and the types of technology that we will be doing more detailed explanations and real life case studies around how we help our customers, no matter who they are or how they engage with our businesses or organisations.