The Intelligent Inbound® Podcast

With Scott Salkin, senior vice president and general manager of Gainsight's Customer Success PlatformIn today’s economy, companies are getting scrappy. They’re searching for new ways to do more with less, optimizing their software and leaning into technological advancements for support.But prioritizing efficiency and productivity shouldn’t come at the expense of your customers. And, as Scott Salkin explains, it doesn’t have to. Companies like Gainsight are developing new and innovative strate...

With Scott Salkin, senior vice president and general manager of Gainsight's Customer Success PlatformIn today’s economy, companies are getting scrappy. They’re searching for new ways to do more with less, optimizing their software and leaning into technological advancements for support.But prioritizing efficiency and productivity shouldn’t come at the expense of your customers. And, as Scott Salkin explains, it doesn’t have to. Companies like Gainsight are developing new and innovative strate...

With Jake Randall, Chief Operating Officer at Common RoomAs COO of an early-stage company, Jake Randall understands the importance of building community and solving complex problems with listening and empathy.In fact, that’s exactly how Common Room came about. Common Room is an intelligent, community-led platform that helps businesses deepen their relationships, build better products, and drive impact for their customers.As Jake points out, companies often try to solve their most complex prob...

With Jake Randall, Chief Operating Officer at Common RoomAs COO of an early-stage company, Jake Randall understands the importance of building community and solving complex problems with listening and empathy.In fact, that’s exactly how Common Room came about. Common Room is an intelligent, community-led platform that helps businesses deepen their relationships, build better products, and drive impact for their customers.As Jake points out, companies often try to solve their most complex prob...

With Lindsay Tjepkema, CEO and co-founder at CastedOn this episode of the Intelligent Inbound Podcast, Jen sits down with Lindsay Tjepkema, CEO and co-founder of Casted, to explore why she started the company and what other organizations can learn about building audience engagement through creative storytelling.As Lindsay explains, Casted is a software platform made specifically for B2B marketers who want to both maximize and measure the impact of audio and video content. Although it hasn’t a...

With Amy Hutchins, Chief Marketing Officer at WesleyLifeIndustries evolve as market needs shift and cultural attitudes change. The senior living space, or what WesleyLife has reimagined as the health and wellbeing market, is no exception. In fact, it’s one of the most rapidly-evolving markets as the general population ages and cultural norms evolve about what it means to grow old, both joyfully and gracefully.As the CMO of WesleyLife, Amy Hutchins explains, crafting the organization’s brand a...

With Daniel Graff-Radford, CEO of AllboundOn this episode of the Intelligent Inbound Podcast, Jen and Daniel talk about how businesses can build better customer relationships by asking the right questions up front.As a former founding member of Allbound, Jen opens the conversation with a full circle moment. She’s once again leveraging Allbound’s software solutions, but this time, from the vantage point of SmartBug’s CEO. Since those early days, as Allbound’s CEO explains, a lot has changed wi...

With Christina Rice, COO at Pyx HealthOn this episode of the Intelligent Inbound Podcast, Jen and Christina talk about meeting customer needs, even—or perhaps—especially, in the midst of a pandemic.Pyx Health offers patients a leading solution for loneliness and social isolation through technology and human connection. Today, they're offering both patients and healthcare providers an innovative and scalable solution to address this U.S. health epidemic.As COO Christina Rice explains, most hea...

With Graeme Watkins, CEO of ValutradesOn this episode of the Intelligent Inbound Podcast, Jen and Valutrades’ CEO, Graeme Watkins, discuss the power of inbound in the FinTech space.As a company that provides online trading in foreign exchange, commodities, and index CFDs, Valutrades is always looking for new ways to enhance the customer experience and build a brand that users trust.In the early days, as Graeme explains, the company was hyper-focused on the dollar-for-dollar value of both its ...

®With Brandon Voss, President of The Black Swan GroupOn this episode of the Intelligent Inbound® Podcast, Jen sits down with Brandon Voss, President of The Black Swan Group, as they discuss the art of skillful negotiation and the power of inbound methodology to reach new audiences.Founded by former FBI lead hostage negotiator, Chris Voss, The Black Swan Group teaches companies, teams, and individuals how to navigate complex communication hurdles with real-life hostage negotiation strategies.A...