What have I learned in reading hundreds of thousands of comments online about the best strategy for responding to viewers on YouTube, comments on Facebook, discussions on Skillshare, reviews on Udemy, and the chat on Twitch, Hitbox, and Beam? To summarize, everyone is here to help me. My policy now is to allow everyone to share whatever they want and for me to receive what is said in a loving way. This means I avoid banning people because of anything they say in the chat and I am curious as to what prompts a reaction out of me now. For the first hundreds of videos I did on YouTube, I often and obsessed about comments getting into arguments and frequently hiding comments I did not like. As I built my Facebook page, I took the same approach banning people completely from that page that posted anything I did not like which thanking people for saying things I did like. I made a video about how I cried after posting a picture of my daughter at around one year old where a profile on Facebook commented back with “Ugly POS.” Clients often asked me for their Facebook pages what approach to take and I generally recommended the same as what I did with quickly banning people.
When I was teaching courses on Udemy, the reviews drove me insane. I would alter the entire course based on negative reviews often removing parts other students liked. I demanded in the Udemy studio Facebook group with thousands of instructors that they add the ability to reply to reviews which they soon did. Instead of answering student questions, I spent hours fighting with people posting 1 and 2 star reviews working diligently to make them look bad and make myself look good in a clever way without restoring usually to name calling. Every “bad” review I hoped to use to convert sales by tactfully eliminating the relevance of what the usually paying customer had to say. Not long afterwards I got banned from Udemy removing $20,000 to $90,000 a month of my income. I realized it might be in my best interest not to approach the “final Udemy account suspension" the way I had everything else with fighting back and trying to win. Instead of posting 8,000 videos explaining why Udemy wronged me, I simply shared what they said and started learning to dominate less while responding with more love. While on Udemy I grew a huge ego about how great I was and felt anyone else was full of it if they disagreed, after the Udemy account was lost I found it easier to proceed with a sense of humility which also makes it much easier to respond to comments now.
In the video I share with you today, I show the comments that were posted nearly a year after I made this big change in how I respond to people online. I hope this is useful for you in developing a strategy for responding to the people you encounter whether offline or online especially in YouTube comments, Facebook posts, reviews on your online courses, discussions on Skillshare, the Twitch chat, or anywhere else people are willing to share with me. I appreciate you reading about tip #6 and I hope you have a wonderful day today!
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