I sent down to talk with Park Ranger Shelton Johnson. 

We may have broken LinkedIn. Mike Simmons joins me to talk about it. 

Here are some lessons and observations from Podcast Movement in Orlando. 

David Hancock returns to ask me 3 questions. 

David Hancock joins the Jody Maberry Show to talk about the power of attending live events. 

Don't get too comfortable. It is time to be a misfit. 

Lee Cockerell, Dan Cockerell, and Jeff Noel join me on this episode of the Jody Maberry Show to answer questions from a listener. 

Paul Klein asks me 3 questions on this episode of The Jody Maberry Show. 

Paul Klein joins me to talk about pricing. 

"If you don't give more value than what people expect, that's the road to no one calling you."

02:53 – Traveling in Kuwait 04:40 - The Essence of Five-Star Service 07:14 - Exceptional Service and Guest Satisfaction 13:40 - The Impact of People on Guest Experience 14:17 - Leadership Issues and Empowerment 15:25 - Hospitality and Service Excellence 18:22 - Hiring for Attitude 19:20 - Setting Expectations and Continuous Improvement

Recently I was in Kuwait, seated on the balcony of the Marina Hotel, with the Persian Gulf in the background. It was such a unique location to be in so I felt like I needed to record a podcast episode while there. The topic was a no brainer. I knew I had to discuss my experiences at five-star hotels. Take a listen and read my blog to hear how can shape customer perceptions and loyalty, and make sure your business is the one that makes a memory worth talking about.

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