"People who are optimistic tend to be doing more, achieve more, and are happier people". In this episode, OEP #33, Kevin compares and contrasts optimism with pessimism/realism to discuss the impact that being optimistic has in our businesses.

"The culture of any organization is shaped by the worst behavior the leader is willing to tolerate". In this episode, OEP #32, Kevin explains how engaging in conflict is necessary for an excellent work environment.

"Team Culture is just anything that you can use or do that helps the team see each other as individuals and human beings". In this episode, OEP #31, Kevin emphasizes the importance of defining a Team Culture that is able to withstand the day-to-day surprises in the workplace.

"When they're not prioritizing dentistry, that means we need to do a better job". In this episode, OEP #30, Kevin discusses the need for the prioritization of dentistry while he compares dentistry with other products we feel we "need". 

Role playing is practice for every day communication within your business. In this episode, OEP #29, Kevin uses his recent experiences to help reiterate the importance of role playing.

"Garbage in; Garbage out!". In this episode, OEP #28, Kevin examines how the quality of data that we get back from different programs in our office is only as good as our ability to decipher that data.

"Most team members have NO IDEA whether they are on track... or not". In this episode, OEP #27, Kevin discusses the importance of sharing your practice's quantitative progress with your team.

"Role playing is where action talks and complacent head nods walk". In this episode, OEP #26, Kevin highlights role playing as one of the most important tools for the office. It's okay to be uncomfortable!

We have hit the silver checkpoint, 25 episodes down! In this episode, OEP #25, Kevin breaks down and provides examples of how attitudes in the office affect productivity, which will convert into work accomplished.

In order to be the MOST productive, we must make time to be the LEAST productive to give our minds the CLARITY to move FORWARD. In this episode, OEP #24, Kevin describes the usefulness of making time for moments of clarity.