The Manage Your Message Podcast

The old assumptions about retail banking are rapidly eroding, as consolidation and digital transformation change the industry. Shelly Loftin of the American Bankers Association joins us to talk about talent, customer experience, and other issues that go beyond banking to include other service industries as well.

What is the bottom-line value of a great (or not-so-great) company culture? Jillian Grennan, an associate professor of finance at Duke University's Fuqua School of Business, shares the results of research that links culture to ethics, innovation, and market value.

Many leaders struggle with issues like delegation, motivation, influence, and work-life balance. Ken Clark is not only an experienced therapist but also a mental-health entrepreneur, growing his business Chenal Family Therapy by 5X in just a few years. Ken talks offers valuable, practical guidance from both perspectives.

Why do most acquisitions fail to meet expectations--and why do so many leaders struggle with the messages around an acquisition? Consultant and author Jennifer Fondrevay shares the value of a more human-centric approach to M&A with better communication.

Many people think of public relations as the "spin" move to make when things go wrong. Nick Kalm, founder of Reputation Partners, talks about damage control but also about proactive ways for organizations of all types to protect and build their reputations.

Why do some professional services providers grow while others lag? Rod Santomassimo, founder of the premier real estate coaching and consulting firm in North America, shares his insights about prospecting, your market presence, and production.

In this solo episode, host Jim Karrh shares the two fundamental components of professional trustworthiness--plus a path for getting there and two traps to avoid.

When it comes to selling new products, the best-performing companies generate 6X the average returns and 12X those of the worst performers. What do they do differently? Thomas Steenburgh, co-author of "How to Sell New Products" in Harvard Business Review, joins us to explain.

The most successful business people know how to ask the right questions. Former CNN anchor Frank Sesno, the author of Ask More, shares guidelines for the art of inquiry--on the job and at home.

Sometimes life and business can come at you with ferocity. Jeff Kemp faced many blitzes during his 11 years as an NFL quarterback. Today he works with business leaders and companies to help strengthen their teams and relationships.